I wish I could give 0 star. This place has gone down in customer service & quality. My hot coffee was cold even after waiting for 15 min straight. Also I almost got sick from their coffee. There are better Barista's in the city.
Atmosphere: 1
Food: 1
Service: 1
engr atwork
Lack of communication between workers. My coffee took 25 minutes because the girl who was making coffee didn't receive the order from the cashier. What an idiocity.
Atmosphere: 1
Food: 1
Service: 1
a
This coffee shop was spacious, fast, and very clean, making it a comfortable place to relax or grab a quick drink. The coffee was delicious, especially since they grind the beans right in front of you, which really brings out the fresh flavors. There’s also a wide variety of toppings and add-ons, so you can customize your drink exactly how you like it. Overall, it’s a great spot for anyone who enjoys high-quality coffee in a bright and welcoming environment.
Atmosphere: 4
Food: 4
Service: 4
Yung Glo
Had to wait well over ten minutes for a coffee..? It wasn’t even that busy. Incredibly slow and inefficient.
Atmosphere: 1
Food: 4
Service: 1
Kath
Nice iced mint mojito coffee, and lemon poppy seed muffin. Recently tried the Winter Bliss which was very yummy!
Atmosphere: 4
Food: 4
Service: 4
Clayton Sauber
Love this coffee shop!
Atmosphere: 5
Food: 5
Service: 5
Jerome Holloway
Great staff
Matthew Rafat
Excellent service here, especially from “Shy.” (November 2025)
Atmosphere: 5
Food: 5
Service: 5
Ken
Can’t beat the coffee and I’m a long long time fan of Philz. However, the service and the overall atmosphere is abysmal. Understaffed on the service. Can’t even clean up outside from the day before. Ugh!! The owners seem to be milking the brand for all they can get. 🙄
Atmosphere: 1
Food: 5
Service: 2
Venkata Naresh reddy Nagalapati
I am in love with mocha tesora. First introduction to philz for Mocha tesora is just wow.
I’ve been a loyal Philz customer for years, always ordering the same drink: a large iced Ecstatic, sweet and creamy. But honestly, I’m frustrated. The inconsistency is baffling — sometimes it’s overly sweet, other times barely sweet at all. It feels like a gamble every time I order, even though I ask for the exact same thing.
On top of that, more than once, I’ve been handed a cup with coffee already spilled on the side or bottom. If you’re serving a drink to-go, at least wipe it down — I shouldn’t have to worry about staining my clothes or car because of careless presentation.
Philz used to be my go-to, but lately it feels like quality and customer service are slipping.
Atmosphere: 3
Service: 2
Michael Chang
I came to San Jose and tried the iced mint mojito for the first time, and it was surprisingly to my taste. I went there three days in a row while I was in San Jose, just to drink this. The atmosphere of the Philz Coffee shop was nice, and most importantly, there was a white female employee working there, and she was very kind. She even gave me a salmon sticker.
Atmosphere: 4
Food: 4
Service: 4
K F
Real coffee here. Always strong!
Atmosphere: 5
Food: 5
Service: 5
Ali Zahabi
Generally very busy. But the service is good. Our coffee was ready in less than 10 minutes
Atmosphere: 4
Food: 5
Service: 5
Chinese Moon
Four people, 4 different coffees. All very good and delivered in a quick manner. Nice ambience and feels vibrant.
I wish I could give 0 star. This place has gone down in customer service & quality. My hot coffee was cold even after waiting for 15 min straight. Also I almost got sick from their coffee. There are better Barista's in the city.
Atmosphere: 1
Food: 1
Service: 1
Lack of communication between workers. My coffee took 25 minutes because the girl who was making coffee didn't receive the order from the cashier. What an idiocity.
Atmosphere: 1
Food: 1
Service: 1
This coffee shop was spacious, fast, and very clean, making it a comfortable place to relax or grab a quick drink. The coffee was delicious, especially since they grind the beans right in front of you, which really brings out the fresh flavors. There’s also a wide variety of toppings and add-ons, so you can customize your drink exactly how you like it. Overall, it’s a great spot for anyone who enjoys high-quality coffee in a bright and welcoming environment.
Atmosphere: 4
Food: 4
Service: 4
Had to wait well over ten minutes for a coffee..? It wasn’t even that busy. Incredibly slow and inefficient.
Atmosphere: 1
Food: 4
Service: 1
Nice iced mint mojito coffee, and lemon poppy seed muffin.
Recently tried the Winter Bliss which was very yummy!
Atmosphere: 4
Food: 4
Service: 4
Love this coffee shop!
Atmosphere: 5
Food: 5
Service: 5
Great staff
Excellent service here, especially from “Shy.” (November 2025)
Atmosphere: 5
Food: 5
Service: 5
Can’t beat the coffee and I’m a long long time fan of Philz. However, the service and the overall atmosphere is abysmal. Understaffed on the service. Can’t even clean up outside from the day before. Ugh!! The owners seem to be milking the brand for all they can get. 🙄
Atmosphere: 1
Food: 5
Service: 2
I am in love with mocha tesora. First introduction to philz for Mocha tesora is just wow.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ve been a loyal Philz customer for years, always ordering the same drink: a large iced Ecstatic, sweet and creamy. But honestly, I’m frustrated. The inconsistency is baffling — sometimes it’s overly sweet, other times barely sweet at all. It feels like a gamble every time I order, even though I ask for the exact same thing.
On top of that, more than once, I’ve been handed a cup with coffee already spilled on the side or bottom. If you’re serving a drink to-go, at least wipe it down — I shouldn’t have to worry about staining my clothes or car because of careless presentation.
Philz used to be my go-to, but lately it feels like quality and customer service are slipping.
Atmosphere: 3
Service: 2
I came to San Jose and tried the iced mint mojito for the first time, and it was surprisingly to my taste. I went there three days in a row while I was in San Jose, just to drink this. The atmosphere of the Philz Coffee shop was nice, and most importantly, there was a white female employee working there, and she was very kind. She even gave me a salmon sticker.
Atmosphere: 4
Food: 4
Service: 4
Real coffee here. Always strong!
Atmosphere: 5
Food: 5
Service: 5
Generally very busy. But the service is good. Our coffee was ready in less than 10 minutes
Atmosphere: 4
Food: 5
Service: 5
Four people, 4 different coffees. All very good and delivered in a quick manner. Nice ambience and feels vibrant.
Atmosphere: 5
Food: 5
Service: 5
Loading...