I placed a pickup order for a vegan pizza (clearly shown on the receipt). When I got home, I opened the box and it was a meat pizza (chicken/pepperoni). This is not a small mistake, it’s a serious issue.
I immediately drove back to the store with the pizza and the receipt. Instead of apologizing and taking ownership, the employee argued with me and said, “I asked if this is your order and you said yes,” and basically blamed me for not opening the box at the counter.
That is not acceptable. Customers don’t normally open and inspect pizza boxes at pickup. The store should verify the order before handing it over, especially when the receipt clearly shows vegan.
Giving someone meat when they ordered vegan can violate dietary restrictions and personal beliefs, and the way this was handled made it worse. I’m attaching the receipt and the pizza as proof. I want this escalated, and I expect a refund and proper follow-up with the store staff.
Service: 1
Timothy Hall
Every time I use the coupon for a 3 topping large pizza for $7.99 it somehow turns into $8.99 ? when I try to review on the Domino's site, it says wait till you've picked it up, this never changes no matter how long it's been since the pizza has been picked up. It’s not clear how to post a new review so . . . I’m adding to this one: When Dominos says U have enough points for a Free Pizza It’s NEVER FREE, it’s cheap but not Free.
Justen Walton
Food is great but don't bother adding pineapple cause you won't get any. Every time I go there is barely any. One of my slices had one piece the other two had none. This is like every time too.
Food: 3
Service: 4
Grantas Perevicius
Didnt let me order
Service: 1
Benjamin
The lady was extremely rude. Didn't get food. Went to El Pollo loco
Atmosphere: 1
Food: 1
Service: 1
Jae Bhak
worst dominos ive ever had pizza from
Atmosphere: 3
Food: 1
Service: 1
Martin Cruz
I ordered some wings with buffalo sauce, and they were almost out of sauce. I asked the manager to add more buffalosauce, but he didn't want to put more . I bought an Alfredo pasta, and it didn't even have chicken. I bought a sandwich, and it didn't have any meat. The whole meal was awful. I don't really recommend dominos pizza
Atmosphere: 1
Food: 1
Service: 1
Ed Olalde
I hate writing reviews. But here we go. First I asked why am I paying $6.99 for delivery? Does it go towards the delivery driver? She didn’t answer. I asked again. Stayed quiet. When the driver got here he stated that that charge gos to the house. I tipped the delivery guy. The next thing was they delivered the wrong order. I would have called and have them fix the problem but I was hosting 6 little kids and wrong order. I will not be doing business with this location again.
Brittany Miranda
Fresh On delivery
Atmosphere: 5
Food: 5
Service: 5
Vatsal Rajjoshi
We ordered 2 pizzas from this location online the previous night. When we reached the store, there were 2 employees working there, a woman & a man. The lady/employee denied giving us the pizzas, saying she had canceled our order. On the app it still showed the pizza ready to pick up, and nowhere it showed it was cancelled. We could see our pizza box on the shelf behind her. If the store was going to cancel our order, they should have informed us so instead of driving all the way here, we could have ordered from another store. We could see our pizzas sitting right there, & when we asked for them since it was not cancelled on our end, she very rudely & in an entitled manner refused to give us the pizza. In fact, she asked us to get “out of her store.” We have never been treated this rudely at any restaurant before. This was the most humiliating experience we have had during a conversation with an employee at a restaurant. As soon as we left, the app notified us of the cancelled order, meaning it was cancelled after we got there, not before. We then placed the same order at a different Dominos, & had to drive there to pick it up. Besides wasting our time by not informing us of the cancellation prior, the extremely rude way of talking to us & telling us to “get out of her store” as we politely asked for our order, was extremely humiliating & unprofessional.
We did a carryout order. There's food was all pretty good but they forgot the sauce on the buffalo chicken pizza. We checked the order to confirm that it wasn't an ordering error and it wasn't. The garlic knots were very good. The pasta stuck to the aluminum pan so we didn't get to enjoy all of it. The sauce was missing on one pizza. The regular pepperoni and the pepperoni and sausage were both delicious. I think the pricing was decent, but for $40, I'd prefer to go somewhere that got my order done right.
Food: 3
Service: 2
ChrisandTdo Brindle
Food was great and hot customer service was friendly and very welcoming
Atmosphere: 5
Food: 4
Service: 4
Christian Claveria
Paid $23 for a large pizza 3 toppings with the bare minimum toppings. Super disappointed and won’t be coming back to this location or even dominos at all after this experience. Even Sam’s club, Costco, 7-11, Pizza Hut and little ceasers leave more topping quantity on their pizza. I might as well buy DigGiornos frozen pizza at this point.
Atmosphere: 1
Food: 1
Service: 1
Kameron Petok
Lots of better stores around, the people that live in cedar Park will never realize this, drivers are treated like crap here, bye.
Victor Villasenor
First of all, when I called to tell them that they got my order wrong, they gave me the runaround. They kept redirecting me to different dominos locations. After finding the dominos I had ordered from, they kept asking “do you remember the name of the person who took your order”? No one had told me their names. On top of going through that, I still had to wait an hour to only receive one out of the three pizzas I had ordered. They charged me fifty bucks for ONE pizza with a 20% discount already included.. worst part was the pizza I received was not even one of the 3 I had ordered.
I placed a pickup order for a vegan pizza (clearly shown on the receipt). When I got home, I opened the box and it was a meat pizza (chicken/pepperoni). This is not a small mistake, it’s a serious issue.
I immediately drove back to the store with the pizza and the receipt. Instead of apologizing and taking ownership, the employee argued with me and said, “I asked if this is your order and you said yes,” and basically blamed me for not opening the box at the counter.
That is not acceptable. Customers don’t normally open and inspect pizza boxes at pickup. The store should verify the order before handing it over, especially when the receipt clearly shows vegan.
Giving someone meat when they ordered vegan can violate dietary restrictions and personal beliefs, and the way this was handled made it worse. I’m attaching the receipt and the pizza as proof. I want this escalated, and I expect a refund and proper follow-up with the store staff.
Service: 1
Every time I use the coupon for a 3 topping large pizza for $7.99 it somehow turns into $8.99 ? when I try to review on the Domino's site,
it says wait till you've picked it up, this never changes no matter how long
it's been since the pizza has been picked up.
It’s not clear how to post a new review so . . . I’m adding to this one:
When Dominos says U have enough points for a Free Pizza
It’s NEVER FREE, it’s cheap but not Free.
Food is great but don't bother adding pineapple cause you won't get any. Every time I go there is barely any. One of my slices had one piece the other two had none. This is like every time too.
Food: 3
Service: 4
Didnt let me order
Service: 1
The lady was extremely rude. Didn't get food. Went to El Pollo loco
Atmosphere: 1
Food: 1
Service: 1
worst dominos ive ever had pizza from
Atmosphere: 3
Food: 1
Service: 1
I ordered some wings with buffalo sauce, and they were almost out of sauce. I asked the manager to add more buffalosauce, but he didn't want to put more . I bought an Alfredo pasta, and it didn't even have chicken. I bought a sandwich, and it didn't have any meat. The whole meal was awful. I don't really recommend dominos pizza
Atmosphere: 1
Food: 1
Service: 1
I hate writing reviews. But here we go. First I asked why am I paying $6.99 for delivery? Does it go towards the delivery driver? She didn’t answer. I asked again. Stayed quiet. When the driver got here he stated that that charge gos to the house. I tipped the delivery guy. The next thing was they delivered the wrong order. I would have called and have them fix the problem but I was hosting 6 little kids and wrong order. I will not be doing business with this location again.
Fresh
On delivery
Atmosphere: 5
Food: 5
Service: 5
We ordered 2 pizzas from this location online the previous night. When we reached the store, there were 2 employees working there, a woman & a man. The lady/employee denied giving us the pizzas, saying she had canceled our order. On the app it still showed the pizza ready to pick up, and nowhere it showed it was cancelled. We could see our pizza box on the shelf behind her. If the store was going to cancel our order, they should have informed us so instead of driving all the way here, we could have ordered from another store. We could see our pizzas sitting right there, & when we asked for them since it was not cancelled on our end, she very rudely & in an entitled manner refused to give us the pizza. In fact, she asked us to get “out of her store.” We have never been treated this rudely at any restaurant before. This was the most humiliating experience we have had during a conversation with an employee at a restaurant. As soon as we left, the app notified us of the cancelled order, meaning it was cancelled after we got there, not before. We then placed the same order at a different Dominos, & had to drive there to pick it up. Besides wasting our time by not informing us of the cancellation prior, the extremely rude way of talking to us & telling us to “get out of her store” as we politely asked for our order, was extremely humiliating & unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We did a carryout order. There's food was all pretty good but they forgot the sauce on the buffalo chicken pizza.
We checked the order to confirm that it wasn't an ordering error and it wasn't.
The garlic knots were very good. The pasta stuck to the aluminum pan so we didn't get to enjoy all of it. The sauce was missing on one pizza. The regular pepperoni and the pepperoni and sausage were both delicious.
I think the pricing was decent, but for $40, I'd prefer to go somewhere that got my order done right.
Food: 3
Service: 2
Food was great and hot customer service was friendly and very welcoming
Atmosphere: 5
Food: 4
Service: 4
Paid $23 for a large pizza 3 toppings with the bare minimum toppings. Super disappointed and won’t be coming back to this location or even dominos at all after this experience. Even Sam’s club, Costco, 7-11, Pizza Hut and little ceasers leave more topping quantity on their pizza. I might as well buy DigGiornos frozen pizza at this point.
Atmosphere: 1
Food: 1
Service: 1
Lots of better stores around, the people that live in cedar Park will never realize this, drivers are treated like crap here, bye.
First of all, when I called to tell them that they got my order wrong, they gave me the runaround. They kept redirecting me to different dominos locations. After finding the dominos I had ordered from, they kept asking “do you remember the name of the person who took your order”? No one had told me their names. On top of going through that, I still had to wait an hour to only receive one out of the three pizzas I had ordered. They charged me fifty bucks for ONE pizza with a 20% discount already included.. worst part was the pizza I received was not even one of the 3 I had ordered.
Atmosphere: 1
Food: 4
Service: 1
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