I went yesterday at around 3pm with my husband to dine in. I just wanted to share what a great, helpful and lovely young lady Lesli is. From what I seen, she was taking orders in the drive thru but still took the time to greet us with a smile and asks us to give her a second. As I was waiting, I could see she was taking an order and making it at the same time. Then, when she made her way up to us, again with a smile apologized for the wait and was so kind and patient while taking our order. She was very kind to tell us what each salad had and even made recommendations without making us feel like a burden for asking so many questions. After finishing our order, she rushed back to the drive thru to continue taking orders as she was also working on ours. Her costumer service is impeccable!! We were quite amazed to see such a fast, efficient but overall very lovely and nice lady. I tried calling to let the manager know what a great job she does but unfortunately no answer. But I still wanted to share my interaction. Great job with her Management!!
Atmosphere: 3
Food: 4
Service: 5
AL Bond
This particular Pollo Locco location sure nails it on the flavor especially with the chicken. we pass up several other Pollo locco's just to come to this one. Management please let your team know that they do a great job! Great job everyone!
Atmosphere: 5
Food: 5
Service: 5
Alain Labat
The loco part saved my marriage.
Atmosphere: 5
Food: 5
Service: 5
James Askew
First time customer! Food and service was very good!! I highly recommend this restaurant!!
Atmosphere: 5
Food: 5
Service: 5
maria myo
Clean place and great customer service, Olivia helped me out to get my rewards which no other Pollo loco help or advice before, great service. Christian very attentive and helpful. Both experienced and helpful getting my order right and not a long wait. Thank you
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Brown
Takeout
Food: 4
Service: 4
Steven Andrade
This is the 3rd time I have to deal with bad customer service at this location. The manager with the tattoos is extremely rude and gives me attitude every time I go. This time specifically I made an online order that I picked up and she was visibly aggravated and proceeded to tell me that there was no order under my name but her coworker reminded her there was. She asked me what drink I wanted like she doesn’t work at a fast food restaurant and actually had to do her job. This is my third run in with her and I won’t be going back to this location. I’ve also been charged wrong in the past. This lady shouldn’t be working there she cant even work the POS system the right way. Awful service top to bottom. Do better.
XSV
I ordered a guacamole queso burrito order 8341 on 5/30/2025 @12:51pm
Burrito was nasty with old chicken. I got it to go and I almost threw up eating it. Old shredded chicken not even the taco meat it usually comes with. Worst pollo loco and first time horrible food experience at this cerritos location.
George
Good chicken
Atmosphere: 4
Food: 4
Service: 4
Aileen Clegg
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
A D
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Susie
Delicious! BRC's always comfort food. Had them for lunch with delicious pico.
Parking: Always have plenty of parking including handicapped spots with accessible entrance.
Wheelchair accessibility: Easy Parking with accessible entrance.
Atmosphere: 5
Food: 5
Service: 5
Sabrina G
Delicious Food, the place was very clean and friendly team?
Atmosphere: 5
Food: 5
Service: 5
Peter Kim
Relaxed!! Kind and great in service. Great food with great environment, thank you so much servers.
I went yesterday at around 3pm with my husband to dine in. I just wanted to share what a great, helpful and lovely young lady Lesli is. From what I seen, she was taking orders in the drive thru but still took the time to greet us with a smile and asks us to give her a second. As I was waiting, I could see she was taking an order and making it at the same time. Then, when she made her way up to us, again with a smile apologized for the wait and was so kind and patient while taking our order. She was very kind to tell us what each salad had and even made recommendations without making us feel like a burden for asking so many questions. After finishing our order, she rushed back to the drive thru to continue taking orders as she was also working on ours. Her costumer service is impeccable!! We were quite amazed to see such a fast, efficient but overall very lovely and nice lady. I tried calling to let the manager know what a great job she does but unfortunately no answer. But I still wanted to share my interaction. Great job with her Management!!
Atmosphere: 3
Food: 4
Service: 5
This particular Pollo Locco location sure nails it on the flavor especially with the chicken. we pass up several other Pollo locco's just to come to this one. Management please let your team know that they do a great job! Great job everyone!
Atmosphere: 5
Food: 5
Service: 5
The loco part saved my marriage.
Atmosphere: 5
Food: 5
Service: 5
First time customer! Food and service was very good!! I highly recommend this restaurant!!
Atmosphere: 5
Food: 5
Service: 5
Clean place and great customer service, Olivia helped me out to get my rewards which no other Pollo loco help or advice before, great service. Christian very attentive and helpful. Both experienced and helpful getting my order right and not a long wait. Thank you
Atmosphere: 5
Food: 5
Service: 5
Takeout
Food: 4
Service: 4
This is the 3rd time I have to deal with bad customer service at this location. The manager with the tattoos is extremely rude and gives me attitude every time I go. This time specifically I made an online order that I picked up and she was visibly aggravated and proceeded to tell me that there was no order under my name but her coworker reminded her there was. She asked me what drink I wanted like she doesn’t work at a fast food restaurant and actually had to do her job. This is my third run in with her and I won’t be going back to this location. I’ve also been charged wrong in the past. This lady shouldn’t be working there she cant even work the POS system the right way. Awful service top to bottom. Do better.
I ordered a guacamole queso burrito order 8341 on 5/30/2025 @12:51pm
Burrito was nasty with old chicken. I got it to go and I almost threw up eating it. Old shredded chicken not even the taco meat it usually comes with. Worst pollo loco and first time horrible food experience at this cerritos location.
Good chicken
Atmosphere: 4
Food: 4
Service: 4
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
Restaurantji Recommends
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Delicious! BRC's always comfort food. Had them for lunch with delicious pico.
Parking: Always have plenty of parking including handicapped spots with accessible entrance.
Wheelchair accessibility: Easy Parking with accessible entrance.
Atmosphere: 5
Food: 5
Service: 5
Delicious Food, the place was very clean and friendly team?
Atmosphere: 5
Food: 5
Service: 5
Relaxed!! Kind and great in service.
Great food with great environment, thank you so much servers.
Atmosphere: 5
Food: 5
Service: 5
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