This is the 3rd time I have to deal with bad customer service at this location. The manager with the tattoos is extremely rude and gives me attitude every time I go. This time specifically I made an online order that I picked up and she was visibly aggravated and proceeded to tell me that there was no order under my name but her coworker reminded her there was. She asked me what drink I wanted like she doesn’t work at a fast food restaurant and actually had to do her job. This is my third run in with her and I won’t be going back to this location. I’ve also been charged wrong in the past. This lady shouldn’t be working there she cant even work the POS system the right way. Awful service top to bottom. Do better.
XSV
I ordered a guacamole queso burrito order 8341 on 5/30/2025 @12:51pm
Burrito was nasty with old chicken. I got it to go and I almost threw up eating it. Old shredded chicken not even the taco meat it usually comes with. Worst pollo loco and first time horrible food experience at this cerritos location.
George
Good chicken
Atmosphere: 4
Food: 4
Service: 4
Aileen Clegg
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
P Skary
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
A D
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Susie
Delicious! BRC's always comfort food. Had them for lunch with delicious pico.
Parking: Always have plenty of parking including handicapped spots with accessible entrance.
Wheelchair accessibility: Easy Parking with accessible entrance.
Atmosphere: 5
Food: 5
Service: 5
Sabrina G
Delicious Food, the place was very clean and friendly team?
Atmosphere: 5
Food: 5
Service: 5
Peter Kim
Relaxed!! Kind and great in service. Great food with great environment, thank you so much servers.
I had a coupon for a 5 piece family meal. My order seemed to be ready too fast. I didn't even have to wait more than a minute. I have had severe diarrhea for two days. My wife had an upset stomach as well after eating a small amount. I tried to work this weekend.....( I work at a grocery store and 4th of July week is probably one of our two busiest times) I had had to go home sick which to say upset my boss and co workers. They have to work harder since I'm not there . Not fair to them.
Food: 1
Service: 2
Caroline Firestone
Everything was great. We enjoyed the service ? ? ?!! Too bad you don't have coupons that come in the mail or in the weekly circulars, aka sale papers.
Atmosphere: 4
Food: 4
Service: 4
Judith Varma
Too expensive
Twilight MacLeod
Very hard to to into this location.
Atmosphere: 4
Food: 5
Service: 5
Cindy B
Pollo Loco isn't available in my area, so I hadn't experienced Mexican chicken until recently. It was undeniably delicious. Despite a slight inconvenience due to crowding and an initial order mix-up, a helpful lady, possibly the assistant manager, promptly corrected the issue. Overall, the chicken was fantastic, and the staff treated me kindly. ?
Takeout
This is the 3rd time I have to deal with bad customer service at this location. The manager with the tattoos is extremely rude and gives me attitude every time I go. This time specifically I made an online order that I picked up and she was visibly aggravated and proceeded to tell me that there was no order under my name but her coworker reminded her there was. She asked me what drink I wanted like she doesn’t work at a fast food restaurant and actually had to do her job. This is my third run in with her and I won’t be going back to this location. I’ve also been charged wrong in the past. This lady shouldn’t be working there she cant even work the POS system the right way. Awful service top to bottom. Do better.
I ordered a guacamole queso burrito order 8341 on 5/30/2025 @12:51pm
Burrito was nasty with old chicken. I got it to go and I almost threw up eating it. Old shredded chicken not even the taco meat it usually comes with. Worst pollo loco and first time horrible food experience at this cerritos location.
Good chicken
Atmosphere: 4
Food: 4
Service: 4
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tacos
The food was good as always! I do enjoy El Pollo Loco because it's on a fire grill, and it's a lot more healthy than other alternatives. Staff was very kind and quick and had me in and out in just 5 minutes. I definitely recommend this El Pollo Loco because of how efficient and great they are at this location.
Delicious! BRC's always comfort food. Had them for lunch with delicious pico.
Parking: Always have plenty of parking including handicapped spots with accessible entrance.
Wheelchair accessibility: Easy Parking with accessible entrance.
Atmosphere: 5
Food: 5
Service: 5
Delicious Food, the place was very clean and friendly team?
Atmosphere: 5
Food: 5
Service: 5
Relaxed!! Kind and great in service.
Great food with great environment, thank you so much servers.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had a coupon for a 5 piece family meal. My order seemed to be ready too fast. I didn't even have to wait more than a minute. I have had severe diarrhea for two days. My wife had an upset stomach as well after eating a small amount. I tried to work this weekend.....( I work at a grocery store and 4th of July week is probably one of our two busiest times) I had had to go home sick which to say upset my boss and co workers. They have to work harder since I'm not there . Not fair to them.
Food: 1
Service: 2
Everything was great. We enjoyed the service ? ? ?!! Too bad you don't have coupons that come in the mail or in the weekly circulars, aka sale papers.
Atmosphere: 4
Food: 4
Service: 4
Too expensive
Very hard to to into this location.
Atmosphere: 4
Food: 5
Service: 5
Pollo Loco isn't available in my area, so I hadn't experienced Mexican chicken until recently. It was undeniably delicious. Despite a slight inconvenience due to crowding and an initial order mix-up, a helpful lady, possibly the assistant manager, promptly corrected the issue. Overall, the chicken was fantastic, and the staff treated me kindly. ?
Atmosphere: 4
Food: 4
Service: 5
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