Cold Stone Creamery

felt like i was bothering the employee she was just on her phone no other customers. i tried to be very polite and make my order quick so she can get back to being on her phone but she just seemed pissed off. asked for a cup togo and she lwk threw it at the counter very rude.

Came here because I had a feeling I wasn't the only one with a negative experience. The staff obviously dislike their jobs, so in return they punish you just by being there. I just left because the thought of giving them money just felt like I was doing more of a disservice to myself.

Terrible ice cream, employees with a mad face and 0 attitude with customers

worse employer i’ve ever experienced. doesn’t pay on time nor care about his employees. he cant even provide paystubs. he either pays us thru apple pay or we take cash. not professional. haven’t seen checks in months which also used to come late and sometimes bounces.

Why the employee was angry I don’t know but she needs better customer service skills ❌❌❌❌❌❌❌

Not recommended

We walked 15 minutes from our house just to try the new Going Bananas for JELL-O® Pudding but what a disappointment! It was our first time going to a Cold Stone Creamery.

I ordered chocolate ice cream with sprinkles for my kid and the Going Bananas for JELL-O® Pudding for me as it had great reviews. The server handed me a scoop of banana ice cream and reminded her of what I ordered. She looked confused and was probably thinking of what ingredients go into the ice cream. She told me they were out of vanilla wafers so if it’s ok if she just used vanilla oreos, to which I said ok. She mixed ONE piece of oreo into the banana ice cream and gave it to me after. I said, “Is this it?” since the picture had fresh bananas and something else on it. She looked again at the poster of the Going Bananas for JELL-O® Pudding and told me that she wasn’t sure what goes into it but she can put bananas on it. She went to get the bananas but it was overriped (brown peels close to being rotten already) and told me if it was ok if she used those. I declined since obviously she shouldn’t even have offered to use those. There was no whipped cream available so she handed me a banana ice cream with a single piece of mashed vanilla oreo.

So none of the ingredients of the Going Bananas for JELL-O® Pudding were available, the server didn’t know the recipe, I was offered rotten bananas, and to top it all off, they don’t have napkins. It’s an ice cream shop for God’s sake!

For the basic item priced at $7.49, just go to the nearest supermarket and buy your ice cream there. You’ll get a pint or more for this price without the disappointment. Also, the ice creams we had were overly sweet.

This Cold Stone location really needs better management. When I visited, the cooler didn't seem to be working properly—the ice cream was noticeably soft and runny. I started my order by saying the flavor I wanted, and before I could even mention mix-ins, the employee had already scooped it into a cup. When I added, “Oh, with [mix-in] and [mix-in], please,” they looked visibly annoyed. They didn’t have half the toppings I asked for, and the ones they did add were barely mixed in.

It felt rushed, unprofessional, and disappointing—especially for a place known for custom-mixed ice cream. Won’t be coming back to this location unless there are some major improvements.

You need to update your business hours if you aren’t opening at the time listed

horrible service. asian girl with glasses was addicted to her phone and decided to text instead of taking our order. she then proceeded to take the next person in line’s order and skipped us and said we were in the wrong place. will not be retuning. please hire some adults.

I walked into the store and this employee looked really mad at me and my friend already as if she wanted us out immediately. She had an angry face on and when I asked for a cone with peanut butter butterfinger she only gave me one scoop of ice cream. I paid 10 dollars for a stale cone and one small lousy scoop of ice cream. I get it if she was having a bad day but that doesn’t mean you get to do that to customers 🤷‍♂️.

Horrible service

This place was supposed to open at 12 and at already 12:15 the doors were locked and there was not a single human being in the shop nor ice cream. I came specifically to the location as this is the only one around San Francisco. Huge disappointment!!!!

Just pulled up right now! You guys closed 30 minutes before closing time, what’s up with that! I just wanted a little ice cream but whatever yall suck!

The male server was horrible. He didn’t have tasting spoons, he didn’t have napkins. Annd when I tried to take my 3 year old toddler girl to the bathroom he said that the restroom Awww men’s only. Guess this spot is for men only. Oh and yes he took three minutes to get up from his chair to serve us. Busy on his phone I guess

Atmosphere: 1

Food: 2

Service: 1

Went there to get an ice cream (of course) for me and my son. First time I took him to a place like cold stone where he could choose his topping and all of that. He was super excited. When I got there, we had to wait a moment until someone show up to the front, the place was empty. When the lady got there I clearly stated to her that was my son’s first time as I was explaining to him how things work. Even though it was only us choosing at the time she was rushing us through it (my son is 5yo). She was so inpatient and unfriendly. I was hyping up the atmosphere because of my son, being positive and happy, after all, it was quite a nice day for him. As soon as we paid, the lady literally walked away to the back leaving just us in the front of the store. We sat there alone for a couple minutes, I felt uncomfortable and invited my son to eat the ice cream outside somewhere else.

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Chocolate Devotion - Freezer