Check your order before you leave the drive through. My order of 24 nuggets was short 12 nuggets but didn't realize the error until I got home and it was too late to correct.
Service: 1
Christian Alfonso
The cashier got my order wrong. I apparently paid $1 more than the order that I originally wanted. So I explained to the manager/supervisor that I was owed a dollar. She took the receipt that the cashier told her that was my order and showed me that I paid $9.99. So as I was eating, I checked my online banking and sure enough I paid $10.98. so I told the manager/supervisor that I was correct. Then she started saying well I'm only going by what was told to me. Well thinking that she is in a position of leadership, it would make common sense that she should have looked at the receipt description of the item rather than assuming that I paid $9.99. I could tell right away she had a small attitude as she went to the back to give me my dollar. As she apologized for my experience, she started to say that she only went by what she was told from her subordinate. She should have checked the receipt to make sure that was the actual receipt for my order instead of insisting that I paid $9.99 passing blame to your subordinates rather than taking accountability for the experience of a customer does not exemplify what a leader/supervisor should be. Since she did try to apologize, instead of me giving a one star I will give this experience a two star.
Atmosphere: 3
Food: 3
Service: 2
Tim Omaha
While visiting from Omaha, we stopped to enjoy a nice snack. The raspberry tea and fried chicken were delicious! I will stop by again should I ever be in the area again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Mukitea
Great food, easy to get to.
Atmosphere: 5
Food: 5
Service: 5
Brie S.
The chicken pot pie was not what I expected. It good but not outstanding the taste change a bit too. The fried chicken is a bit dry. Smaller than before. The staff not so friendly, served the food late.
chrono muffin
i don't go often but it looks amazing on the inside! my favorite thing is the chicken sandwich combo with the special sweet lightning mountain dew, i got it with a side of mac and cheese which was really good, 5/5
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
Marydelia Centeno
I had an amazing experience at this KFC. Everyone was so kind and helpful with all the questions I had. I have went to multiple KFCs and this one is the better one in the area.
Atmosphere: 5
Food: 5
Service: 5
Gabriela Murillo
Best service in town! Everyone is so sweet here and thank you for treating me well.
Atmosphere: 5
Food: 5
Service: 5
Long D.
Worst KFC by far! If you coming here, order from the Taco Bell side. Mash potatoes has no flavor and the gravy is like water! I would go to Popeyes or another location
Jon Lobo
Food is a hit or miss here. Sometimes you get watery mashed potatoes, other times it tastes like plastic. But the customer service has continued to go down. Honestly, I don't even know why I gave it 2 stars
Food is a hit or miss here. Sometimes you get watery mashed potatoes, other times it tastes like plastic. At least the Taco Bell food is fairly consistent. But the customer service has continued to go down. Just a few years ago, I was almost always disappointed by the food, but the customer service was always great, which had me always coming back. Now you'd be lucky to get a nod in recognition to your presence. Honestly, I don't even know why I gave it 2 stars.
Francisco Garay
I think this place has good times and bad times to come in. Don't come at night the chicken will be rock hard. I was supposed to get sides with rock hard tenders but they only gave me fries. Very dissatisfied.
Rhonda Lam
I’m not a fast food person, but I wanted to give this KFC a 5 stars for their interior design. I have visited KFCs in Hong Kong, Taiwan, and Macau. Not one of the above can compete with this KFC’s interior design. Most of the KFCs in San Francisco area are dirty, worn out, and barely has any dine in tables.This KFC is spacious, clean, and beautifully designed. It was such an amazing experience just stopping by. I also love how their chicken sandwich was thoughtfully wrapped in foil wrap lining bag which most of the fast food restaurants don’t care to do.
Amai Zaregoto
Ruuuuuude manager. Food wasn't that good. don't waste your money on this KFC.
Dolly K.
I haven't had KFC in a long while and was craving it tonight. Disappointed. Wanted the extra crispy but they were out of it. Almost end of the night, I guess. The worst part if the meal was the gravy......so runny and watered down!! like I said...maybe bcuz it was almost closing, thent just added water to it.... Wish I could attach a video of how runny it was....not allowed.
Check your order before you leave the drive through. My order of 24 nuggets was short 12 nuggets but didn't realize the error until I got home and it was too late to correct.
Service: 1
The cashier got my order wrong. I apparently paid $1 more than the order that I originally wanted. So I explained to the manager/supervisor that I was owed a dollar. She took the receipt that the cashier told her that was my order and showed me that I paid $9.99. So as I was eating, I checked my online banking and sure enough I paid $10.98. so I told the manager/supervisor that I was correct. Then she started saying well I'm only going by what was told to me. Well thinking that she is in a position of leadership, it would make common sense that she should have looked at the receipt description of the item rather than assuming that I paid $9.99. I could tell right away she had a small attitude as she went to the back to give me my dollar. As she apologized for my experience, she started to say that she only went by what she was told from her subordinate. She should have checked the receipt to make sure that was the actual receipt for my order instead of insisting that I paid $9.99 passing blame to your subordinates rather than taking accountability for the experience of a customer does not exemplify what a leader/supervisor should be. Since she did try to apologize, instead of me giving a one star I will give this experience a two star.
Atmosphere: 3
Food: 3
Service: 2
While visiting from Omaha, we stopped to enjoy a nice snack. The raspberry tea and fried chicken were delicious! I will stop by again should I ever be in the area again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Great food, easy to get to.
Atmosphere: 5
Food: 5
Service: 5
The chicken pot pie was not what I expected. It good but not outstanding the taste change a bit too. The fried chicken is a bit dry. Smaller than before. The staff not so friendly, served the food late.
i don't go often but it looks amazing on the inside! my favorite thing is the chicken sandwich combo with the special sweet lightning mountain dew, i got it with a side of mac and cheese which was really good, 5/5
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Sandwich
I had an amazing experience at this KFC. Everyone was so kind and helpful with all the questions I had. I have went to multiple KFCs and this one is the better one in the area.
Atmosphere: 5
Food: 5
Service: 5
Best service in town! Everyone is so sweet here and thank you for treating me well.
Atmosphere: 5
Food: 5
Service: 5
Worst KFC by far! If you coming here, order from the Taco Bell side. Mash potatoes has no flavor and the gravy is like water! I would go to Popeyes or another location
Food is a hit or miss here. Sometimes you get watery mashed potatoes, other times it tastes like plastic. But the customer service has continued to go down. Honestly, I don't even know why I gave it 2 stars
Restaurantji Recommends
Food is a hit or miss here. Sometimes you get watery mashed potatoes, other times it tastes like plastic. At least the Taco Bell food is fairly consistent. But the customer service has continued to go down. Just a few years ago, I was almost always disappointed by the food, but the customer service was always great, which had me always coming back. Now you'd be lucky to get a nod in recognition to your presence. Honestly, I don't even know why I gave it 2 stars.
I think this place has good times and bad times to come in. Don't come at night the chicken will be rock hard. I was supposed to get sides with rock hard tenders but they only gave me fries. Very dissatisfied.
I’m not a fast food person, but I wanted to give this KFC a 5 stars for their interior design. I have visited KFCs in Hong Kong, Taiwan, and Macau. Not one of the above can compete with this KFC’s interior design. Most of the KFCs in San Francisco area are dirty, worn out, and barely has any dine in tables.This KFC is spacious, clean, and beautifully designed. It was such an amazing experience just stopping by. I also love how their chicken sandwich was thoughtfully wrapped in foil wrap lining bag which most of the fast food restaurants don’t care to do.
Ruuuuuude manager. Food wasn't that good. don't waste your money on this KFC.
I haven't had KFC in a long while and was craving it tonight. Disappointed. Wanted the extra crispy but they were out of it. Almost end of the night, I guess. The worst part if the meal was the gravy......so runny and watered down!! like I said...maybe bcuz it was almost closing, thent just added water to it.... Wish I could attach a video of how runny it was....not allowed.