Starbucks used to be a welcoming place where you could relax and feel part of a community. Now it feels more like you need to carry official documents just to exist there. After placing my mobile order, I asked for the restroom code, and the staff acted suspicious—like I didn’t deserve to use their restroom. They demanded proof I’d purchased something before giving it to me, as if I was some kind of security risk to their toilet.
When I pushed back, I ended up in an argument with the staff and the manager, and they told me to leave—like being a loyal customer meant nothing to them. It’s absurd that access depends on whether you’ve bought their overpriced burnt coffee.
There are plenty of other coffee shops and local businesses that will treat you like a human being without subjecting you to petty “papers please” policies. No reason to give your money to a place that polices its customers like this.
Atmosphere: 1
Food: 1
Service: 1
A
They were out of both the things I wanted to order and then when I asked if I could at least just get a water cup on the way out, they told me they couldn’t because I didn’t buy anything 🤣🤣
You can’t even make something up that stupid
Paul camilleri
New manager Jenifer and employees doing a great job overall with the store. It's a complete turnaround in the last couple weeks.
Atmosphere: 4
Food: 3
Service: 5
Alles Zusammen
No place to sit, it's a small location. Only So much for community's cafe!
Lorenzo Mills II
Ultra good coffee and clean restroom. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Kimberly Salcedo
I love the drinks and food, but the thing I dislike is that there's this manager who's blonde hair her named is marissa.. she doesn't know how to treat her employees with respect. She doesn't know how to do her job well, she makes so many mistakes . Doesn't bother greeting customers. She even ruined one of her employees coffee break when she is just working temporary there. She's just so disrespectful and rude.
Atmosphere: 5
Food: 5
Service: 1
Alberto Cas
Dude the service here it's extremely fast and the smell of coffee on the street it's super relaxing , the ambient and everything its very chill!!
Atmosphere: 5
Food: 5
Service: 5
莊景堯
This is what you’ll get when you order for venti size with no ice. I asked if I can fill out with milk and they said no. That’s ridiculous. It’s first time in my life. If you get other Starbucks near you. Never come this one.
Atmosphere: 1
Food: 1
Service: 1
Alyssa Del Rosario
I was not greeted when I walked in. The employee asked, “um do you need something?” They immediately greeted the person after me. The cashier made the man in front of me his coffee right away and then made me wait. Overall horrible experience.
Ordered 2 espresso con panna and I got 50% of what I asked for, only espresso. You gotta be able to nail the easy stuff otherwise people might remember your coffee is freaking awful.
Atmosphere: 4
Food: 2
Service: 5
Black Butterfly
The Guy who made my drink was rude, I had to interrupt a personal conversation to ask for a straw… I held my hand out for the straw and he sat it on the counter and walked away with attitude 3:34 pm Friday October 18th … on the other hand the guy on the register was awesome!!!
Atmosphere: 2
Food: 5
Service: 1
Mary Dempsey
I went there yesterday and they bump order for mobile orders. My order should have been done before the mobile orders. Your barista lack time management and other qualities. I got a refund. Hey everyone if your order takes to long get a refund! Don’t wait u derserve better .. anyways it’s time to give up Starbucks cost to much By the way .. we r not blind we can see the mobile order and when the orders come .. grow up
Lynn Eglan
It's one of my go-to spots for coffee. Typically, when I go here, I order through the app first. Parking is tough no matter what time of day, so it's usually a grab and go kind of deal. Ever since they remodeled, they made it so you have nowhere to sit like the San Bruno location. So I guess that's what they are after.
Im being coming here very often for years always great service until this older woman shows up as a manager ver bad attitude all the time very aggressive so very disappointed cuz affecting all the other employees that doing great job
Starbucks used to be a welcoming place where you could relax and feel part of a community. Now it feels more like you need to carry official documents just to exist there. After placing my mobile order, I asked for the restroom code, and the staff acted suspicious—like I didn’t deserve to use their restroom. They demanded proof I’d purchased something before giving it to me, as if I was some kind of security risk to their toilet.
When I pushed back, I ended up in an argument with the staff and the manager, and they told me to leave—like being a loyal customer meant nothing to them. It’s absurd that access depends on whether you’ve bought their overpriced burnt coffee.
There are plenty of other coffee shops and local businesses that will treat you like a human being without subjecting you to petty “papers please” policies. No reason to give your money to a place that polices its customers like this.
Atmosphere: 1
Food: 1
Service: 1
They were out of both the things I wanted to order and then when I asked if I could at least just get a water cup on the way out, they told me they couldn’t because I didn’t buy anything 🤣🤣
You can’t even make something up that stupid
New manager Jenifer and employees doing a great job overall with the store. It's a complete turnaround in the last couple weeks.
Atmosphere: 4
Food: 3
Service: 5
No place to sit, it's a small location. Only So much for community's cafe!
Ultra good coffee and clean restroom. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
I love the drinks and food, but the thing I dislike is that there's this manager who's blonde hair her named is marissa.. she doesn't know how to treat her employees with respect. She doesn't know how to do her job well, she makes so many mistakes . Doesn't bother greeting customers. She even ruined one of her employees coffee break when she is just working temporary there. She's just so disrespectful and rude.
Atmosphere: 5
Food: 5
Service: 1
Dude the service here it's extremely fast and the smell of coffee on the street it's super relaxing , the ambient and everything its very chill!!
Atmosphere: 5
Food: 5
Service: 5
This is what you’ll get when you order for venti size with no ice. I asked if I can fill out with milk and they said no. That’s ridiculous. It’s first time in my life. If you get other Starbucks near you. Never come this one.
Atmosphere: 1
Food: 1
Service: 1
I was not greeted when I walked in. The employee asked, “um do you need something?” They immediately greeted the person after me. The cashier made the man in front of me his coffee right away and then made me wait. Overall horrible experience.
Service: 1
Friendly staff there
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered 2 espresso con panna and I got 50% of what I asked for, only espresso. You gotta be able to nail the easy stuff otherwise people might remember your coffee is freaking awful.
Atmosphere: 4
Food: 2
Service: 5
The Guy who made my drink was rude, I had to interrupt a personal conversation to ask for a straw… I held my hand out for the straw and he sat it on the counter and walked away with attitude 3:34 pm Friday October 18th … on the other hand the guy on the register was awesome!!!
Atmosphere: 2
Food: 5
Service: 1
I went there yesterday and they bump order for mobile orders. My order should have been done before the mobile orders. Your barista lack time management and other qualities. I got a refund. Hey everyone if your order takes to long get a refund! Don’t wait u derserve better .. anyways it’s time to give up Starbucks cost to much
By the way .. we r not blind we can see the mobile order and when the orders come .. grow up
It's one of my go-to spots for coffee. Typically, when I go here, I order through the app first. Parking is tough no matter what time of day, so it's usually a grab and go kind of deal. Ever since they remodeled, they made it so you have nowhere to sit like the San Bruno location. So I guess that's what they are after.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Butter Croissant, Chocolate Chip Cookie, Iced Caramel Macchiato, Bacon Gouda & Egg Sandwich
Im being coming here very often for years always great service until this older woman shows up as a manager ver bad attitude all the time very aggressive so very disappointed cuz affecting all the other employees that doing great job
Service: 1
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