Denied service on 7/29/23. We give 1 star for being denied the opportunity to order. After a long trip, my family and I were happy to find online a Subway that was open until 11pm. We entered the facility at 10:15pm and stood in line for about 2 minutes. The worker later says, “Oh, we’re closed,” Then he proceeded to make the sandwiches for the couple ahead of us. He continues, “The ‘OPEN’ light is turned off.” We replied, “Oh, the website says 11pm.” To that, we received no reply. As we started to walk out, I overheard the other customer say to the worker, “The sign is turned off! It’s clear you’re closed.” Then they both chuckled. I’m not sure if they are friends, but I wouldn’t be surprised if they knew each other. And the fact that the worker allowed us to walk in and stare at the menu for a bit means that he took some time to debate to himself whether he wanted to serve another customer, or simply close early. He made that decision at that moment. And I’m sure franchises do not honor this type of character in their employees. The picture included in this post is what I took on the way out. It also falsely advertises hours of operation. It’s understood that the employee did not know how hungry my family of five was, but it should be understood that hour of operations should be honored (at least up to 45 mins before closing) because it only takes 5 mins to make a sandwich. If the worker is tired, tired is besides the point. I just think that Subway was under-represented. This post is for everyone to understand that hours posted for this location are not reliable. Think twice before exiting the freeway and wasting your time. Or call first.
Atmosphere: 1
Service: 1
Royden San Luis
Friendly staff, helpful and fast! Convenient location by Colma BART. Parking is minimal though.
Irma Iñiguez
No matter which Subway I go to, I always order Tuna with a good amount of veggies.However this location was not as generous with their veggies on my sandwich, as if she was counting the lettuce n Spinach leaves. I know 3tomatoes, 3cucumbers, but olives were less that 6 olive thin circles, thin sliced Onions were like 6 also. But she did spread them out on bread.Anyhoo the tuna was good even if the veggies were less of and the sandwich felt smaller than 6inches..
Vegetarian options: Lots of veggies to choose from.
Parking: I think there were Only 4spots in front of Subway.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Black Forest Ham Egg
Michael Jaurigui
They dont know how to cut a sandwich all the way through. I wounder why?Do they get tired halfway? Or do they just cut the top bun not the bottom?THEY NEVER GET IT RIGHT!!!!!!!!!! SEE MY INSTRUCTIONS!
Jonathan Gonzalez
Very nice and the service was quick ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Outlaw, Meatball Marinara
Michelle Vigil
Horrible...chicken i think is bad...i have been sick for 2 days with stomach issues...the way or the temp of where they store their meat is not correct.. i need to call a inspector
Ocenz
There's one person working. And the lady working there sneezed on my sandwhich. I calmly confronted her and asked for a refund but she refused. Never going back
6” inch sub was closer to 4” / hardly any meat and very light. The bread was very old and hard, which made the bread chewy and break apart with each bite.(Terrible customer service)
Brandyn E
There's only one person working at night and the wait time can be over 30 minutes...
Richard Zeus
?????Very very BAD customer service. No PATIENCE!!!! ?????
Brandyn Evans
There's only one person working at night and the wait time can be over 30 minutes...
Good Service. Pleasant ladies. Food was good compared to other stores
Vegetarian options: Veggie delight and Veggie Patty Sandwiches and Salads.
Chips and Cookies
Parking: Limited parking spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rotisserie-Style Chicken, Cookies, 12 Pack Cookie Box
Very little variety of sandwiches
Atmosphere: 2
Food: 3
Service: 2
Very good
Atmosphere: 5
Food: 5
Service: 5
Denied service on 7/29/23. We give 1 star for being denied the opportunity to order. After a long trip, my family and I were happy to find online a Subway that was open until 11pm. We entered the facility at 10:15pm and stood in line for about 2 minutes. The worker later says, “Oh, we’re closed,” Then he proceeded to make the sandwiches for the couple ahead of us. He continues, “The ‘OPEN’ light is turned off.” We replied, “Oh, the website says 11pm.” To that, we received no reply. As we started to walk out, I overheard the other customer say to the worker, “The sign is turned off! It’s clear you’re closed.” Then they both chuckled. I’m not sure if they are friends, but I wouldn’t be surprised if they knew each other. And the fact that the worker allowed us to walk in and stare at the menu for a bit means that he took some time to debate to himself whether he wanted to serve another customer, or simply close early. He made that decision at that moment. And I’m sure franchises do not honor this type of character in their employees. The picture included in this post is what I took on the way out. It also falsely advertises hours of operation. It’s understood that the employee did not know how hungry my family of five was, but it should be understood that hour of operations should be honored (at least up to 45 mins before closing) because it only takes 5 mins to make a sandwich. If the worker is tired, tired is besides the point. I just think that Subway was under-represented. This post is for everyone to understand that hours posted for this location are not reliable. Think twice before exiting the freeway and wasting your time. Or call first.
Atmosphere: 1
Service: 1
Friendly staff, helpful and fast! Convenient location by Colma BART. Parking is minimal though.
No matter which Subway I go to, I always order Tuna with a good amount of veggies.However this location was not as generous with their veggies on my sandwich, as if she was counting the lettuce n Spinach leaves. I know 3tomatoes, 3cucumbers, but olives were less that 6 olive thin circles, thin sliced Onions were like 6 also. But she did spread them out on bread.Anyhoo the tuna was good even if the veggies were less of and the sandwich felt smaller than 6inches..
Vegetarian options: Lots of veggies to choose from.
Parking: I think there were Only 4spots in front of Subway.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Black Forest Ham Egg
They dont know how to cut a sandwich all the way through. I wounder why?Do they get tired halfway? Or do they just cut the top bun not the bottom?THEY NEVER GET IT RIGHT!!!!!!!!!! SEE MY INSTRUCTIONS!
Very nice and the service was quick ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Outlaw, Meatball Marinara
Horrible...chicken i think is bad...i have been sick for 2 days with stomach issues...the way or the temp of where they store their meat is not correct.. i need to call a inspector
There's one person working. And the lady working there sneezed on my sandwhich. I calmly confronted her and asked for a refund but she refused. Never going back
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They need better service here
6” inch sub was closer to 4” / hardly any meat and very light. The bread was very old and hard, which made the bread chewy and break apart with each bite.(Terrible customer service)
There's only one person working at night and the wait time can be over 30 minutes...
?????Very very BAD customer service. No PATIENCE!!!! ?????
There's only one person working at night and the wait time can be over 30 minutes...
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