Bad customer service we asked for a water cup got ignored.
TKM Property
The employee just told me I couldn’t have certain stuff added to my sandwich for no reason he wouldn’t get me a water cup then he wouldn’t let me stay in the restaurant and to top it off no bathroom here
1 star for food 0 star for service 1 for atmosphere
He need to do better or find another job terrible , I didn’t get a name just a bigger guy maybe Asian
Atmosphere: 1
Food: 1
Service: 1
Jay
Great choices. It is healthier than most quick serving restaurants.
Atmosphere: 4
Food: 5
Service: 4
Arthur Tsao
Subway, eat fresh!!!
Leonardo Moncada
The Asian guy with glasses should change it, he is not professional. He's rude and doesn't even answer your questions. And the food is even worse as it is served, I will never return here. Apart from the worst sandwich of all the subways I've ever eaten
Atmosphere: 1
Food: 1
Service: 1
Tim McKenney
The customer serviv3 was there! The ingredients were fresh! And the manager was not only greeting customers aswell as giving them other sandwich options to try in future purchases... goodjob guys on a first impressions!! U got a new customers... ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
E Red
The young people they have working in this location have thee worst attitudes and will put anything they want on your sandwich if you order for delivery. I ordered 2 sandwiches and BOTH were wrong. Can the kids read?? I opted for delivery today and really hoped my sandwich wouldn’t come from this location. Whoever owns that franchise should do better. I won’t be going to or ordering from this location ever again.
Atmosphere: 1
Food: 2
Service: 1
Ahmet B. Avsar
I came here today at 1:20 pm. The Asian male guy was extremely rude. I would like to complain about him. After I placed my order I asked kindly for restroom. He said it was behind me. I tried to open the door. He said that “can’t you see it’s for employees only” At the beginning he could have said that. I canceled my order and left the store. Never come back here again.
happy holidays
The man with the glasses is so rude I do not know his name because I walked out . The guy ignored us and was taking 10 mins to make this lady’s sandwich and she was getting frustrated with him . It was on 8/16 at around 7 ish. My daughter was with me while we were waiting and she decided to eat a candy and went to throw the wrapper away the guy yelled at her and told her to remove it from the trash .. a candy wrapper so she dug threw the trash to find it and put it in her pocket. (The owners can check the cameras .) We left I was shocked .poor customer service and it’s really sad because there is another man that works mornings there and he’s so nice and even knows my order he’s the best I always tip him. This guy with glasses needs to be prepping food and cleaning or stocking in the back away from people .He does not need to be working a front counter with customers . . He obviously hates his job . This franchise needs to be investigated by corporate . Customers are not allowed to use the trash and we’re not allowed to use the restroom that’s for customers they cover the restroom sign with an employee only sign . But it’s a bathroom. I customer only signs but this… come on owners do better I know you can.
Atmosphere: 1
Food: 1
Service: 1
No Name Gypsy
My experience at Subway today left me feeling disrespected and humiliated. I visited the store on May 23 at 1:30pm, hoping to grab a quick meal while waiting for my oil change. Before placing my order, I disposed of a paper bag in a manner that apparently upset one of the workers.This employee proceeded to scold me loudly and rudely, making me feel like a nuisance rather than a paying customer. His behavior not only embarrassed me but also disrupted the experience of another customer who had to wait for him to finish addressing me. Despite my explanation and attempt to resolve the situation, he continued to argue with me, creating an uncomfortable and threatening atmosphere.I felt demeaned and unwelcome, as if I were being treated like a "freeloader" rather than a legitimate customer. The way I was spoken to and treated in front of other patrons was unacceptable. As a result of this negative encounter, I have no intention of returning to this Subway location in the future.
To owners of the place please pay attention to what clients say, person working there wearing glasses is very unfriendly, grumpy, freak-control type of attitude.He should not face customers with this attitude.I’ve been changing oil next door about ten times now and visited this place multiple times by now. Third time I dealt with this man. Contact me if details are needed.Today he yelled at me for walking in, no one at counter, couldn’t even ask anyone, throwed out chips bag in the trash can and he peeked around the counter and yelled at me.. Like I’m throwing out something bad there.He might be right for people not to use the can, but that’s very rude way to do it using unfriendly commanding yelling tone.I apologized and left, however this is now third time I see him and all three times it was not welcome attitude.
Atmosphere: 1
Food: 4
Service: 1
Sean Stone
Staff was quick and very helpful. Inside was very clean and I had a great sandwich! Not sure why some people bash on service when your the one who is acting entitled or special.
Atmosphere: 5
Food: 5
Service: 5
Josh Willis
Lousy attitude, lousy sandwich. I can see that the employee working was unhappy and had better things to do. The sandwich was ultra small. They don't take coupons. Whatever, be nice about it.
Atmosphere: 3
Food: 1
Service: 1
Arsenio Billingham
Be careful riding from this location they charge more than it says on the board behind them.
Atmosphere: 1
Food: 1
Service: 1
Michelle Eliares
My 1-star rating is based on my experience coming in last night around 8pm, granted they were 1 hour from closing. However, the person working at that time was grumpy and unwelcoming off the bat. We asked if the location participated in accepting the paper coupons or even the deals on the app (we were intending to use the current footlong BOGO deal). The guy quickly stated that he doesn't take coupons, period, end of story. He might as well have said get the hell out at that point because his attitude was awful. Just a rude and disappointing experience. Not even a sorry or any effort to offer an alternative. @Subway, please improve customer service at this location. GO TO THE ONE DOWN THE HILL INSTEAD AT 2296 WESTBOROUGH and you will be treated 10x better, honor your coupons and actually enjoy a pleasant meal. Trust me. If Frank is working, he’ll take care of you.
Bad customer service we asked for a water cup got ignored.
The employee just told me I couldn’t have certain stuff added to my sandwich for no reason he wouldn’t get me a water cup then he wouldn’t let me stay in the restaurant and to top it off no bathroom here
1 star for food
0 star for service
1 for atmosphere
He need to do better or find another job terrible , I didn’t get a name just a bigger guy maybe Asian
Atmosphere: 1
Food: 1
Service: 1
Great choices. It is healthier than most quick serving restaurants.
Atmosphere: 4
Food: 5
Service: 4
Subway, eat fresh!!!
The Asian guy with glasses should change it, he is not professional. He's rude and doesn't even answer your questions. And the food is even worse as it is served, I will never return here. Apart from the worst sandwich of all the subways I've ever eaten
Atmosphere: 1
Food: 1
Service: 1
The customer serviv3 was there! The ingredients were fresh! And the manager was not only greeting customers aswell as giving them other sandwich options to try in future purchases... goodjob guys on a first impressions!! U got a new customers... ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
The young people they have working in this location have thee worst attitudes and will put anything they want on your sandwich if you order for delivery. I ordered 2 sandwiches and BOTH were wrong. Can the kids read?? I opted for delivery today and really hoped my sandwich wouldn’t come from this location. Whoever owns that franchise should do better. I won’t be going to or ordering from this location ever again.
Atmosphere: 1
Food: 2
Service: 1
I came here today at 1:20 pm.
The Asian male guy was extremely rude. I would like to complain about him.
After I placed my order I asked kindly for restroom. He said it was behind me. I tried to open the door. He said that “can’t you see it’s for employees only”
At the beginning he could have said that.
I canceled my order and left the store.
Never come back here again.
The man with the glasses is so rude I do not know his name because I walked out . The guy ignored us and was taking 10 mins to make this lady’s sandwich and she was getting frustrated with him . It was on 8/16 at around 7 ish. My daughter was with me while we were waiting and she decided to eat a candy and went to throw the wrapper away the guy yelled at her and told her to remove it from the trash .. a candy wrapper so she dug threw the trash to find it and put it in her pocket. (The owners can check the cameras .) We left I was shocked .poor customer service and it’s really sad because there is another man that works mornings there and he’s so nice and even knows my order he’s the best I always tip him. This guy with glasses needs to be prepping food and cleaning or stocking in the back away from people .He does not need to be working a front counter with customers . . He obviously hates his job .
This franchise needs to be investigated by corporate . Customers are not allowed to use the trash and we’re not allowed to use the restroom that’s for customers they cover the restroom sign with an employee only sign . But it’s a bathroom. I customer only signs but this… come on owners do better I know you can.
Atmosphere: 1
Food: 1
Service: 1
My experience at Subway today left me feeling disrespected and humiliated. I visited the store on May 23 at 1:30pm, hoping to grab a quick meal while waiting for my oil change. Before placing my order, I disposed of a paper bag in a manner that apparently upset one of the workers.This employee proceeded to scold me loudly and rudely, making me feel like a nuisance rather than a paying customer. His behavior not only embarrassed me but also disrupted the experience of another customer who had to wait for him to finish addressing me. Despite my explanation and attempt to resolve the situation, he continued to argue with me, creating an uncomfortable and threatening atmosphere.I felt demeaned and unwelcome, as if I were being treated like a "freeloader" rather than a legitimate customer. The way I was spoken to and treated in front of other patrons was unacceptable. As a result of this negative encounter, I have no intention of returning to this Subway location in the future.
Atmosphere: 1
Service: 1
Restaurantji Recommends
To owners of the place please pay attention to what clients say, person working there wearing glasses is very unfriendly, grumpy, freak-control type of attitude.He should not face customers with this attitude.I’ve been changing oil next door about ten times now and visited this place multiple times by now. Third time I dealt with this man. Contact me if details are needed.Today he yelled at me for walking in, no one at counter, couldn’t even ask anyone, throwed out chips bag in the trash can and he peeked around the counter and yelled at me.. Like I’m throwing out something bad there.He might be right for people not to use the can, but that’s very rude way to do it using unfriendly commanding yelling tone.I apologized and left, however this is now third time I see him and all three times it was not welcome attitude.
Atmosphere: 1
Food: 4
Service: 1
Staff was quick and very helpful. Inside was very clean and I had a great sandwich! Not sure why some people bash on service when your the one who is acting entitled or special.
Atmosphere: 5
Food: 5
Service: 5
Lousy attitude, lousy sandwich. I can see that the employee working was unhappy and had better things to do. The sandwich was ultra small. They don't take coupons. Whatever, be nice about it.
Atmosphere: 3
Food: 1
Service: 1
Be careful riding from this location they charge more than it says on the board behind them.
Atmosphere: 1
Food: 1
Service: 1
My 1-star rating is based on my experience coming in last night around 8pm, granted they were 1 hour from closing. However, the person working at that time was grumpy and unwelcoming off the bat. We asked if the location participated in accepting the paper coupons or even the deals on the app (we were intending to use the current footlong BOGO deal). The guy quickly stated that he doesn't take coupons, period, end of story. He might as well have said get the hell out at that point because his attitude was awful. Just a rude and disappointing experience. Not even a sorry or any effort to offer an alternative. @Subway, please improve customer service at this location. GO TO THE ONE DOWN THE HILL INSTEAD AT 2296 WESTBOROUGH and you will be treated 10x better, honor your coupons and actually enjoy a pleasant meal. Trust me. If Frank is working, he’ll take care of you.
Atmosphere: 1
Service: 1
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