This is a terrible Chipotle. I have been several times over the past few months and my bowl has been nearly inedible every time. The steak is full of fat. The fajita veggies and never cooked. The tables inside are never clean. When I ordered a lifestyle bowl online, instead of a bed of mixed super greens, someone just threw a few pieces of romaine on top. I will never eat here again. Next time, drive the extra 3 minutes to the location in San Ramon.
Atmosphere: 1
Food: 1
Service: 1
Becky Ghita
Its so uncomfortable to walk into a business where its very obvious the workers hate their job. The young man with dark hair making orders shows how much he hates you by how he makes your food. The sour cream was contaminated with corn lettuce and pico degaio and all i asked was for a fresh one and him and Shane the register saw nothing wrong with it. It had a yellow liquid on top im sure that wasnt todays fresh bowl of sour cream. Its really not that difficult of a task to do when you work at a fast food place. I had a other male worker smash my chips bag before giving it to me too he was wearing glasses. The young women who were working here did a spectacular job compared to this team. Im disgusted and feel so uncomfortable coming here their customer service will be reported to management. Thats how bad it is as a customer
Gary Larsen
Burrito was not very authentic and expensive for the small size that it was.
Atmosphere: 3
Food: 3
Service: 3
Jose Verger
Very very slow. Only one person working with customers. Others chatting and doing cleaning while 8 people were in
Atmosphere: 3
Food: 3
Service: 1
Mhick2470
Our family would order at this location since the kids like the food and it’s easy as a busy family. We’ve finally had it and will no longer go to this location. The staff is extremely rude, 0 customer service and the food is just not prepared properly. Either super spicy or salty, can’t get orders correct (ordered a meal and they added no meat, just rice and pico????) and we’ve just had it. 3-4 times this has happened. Spoke to a ‘manager’ and obviously falls on deaf ears. Recommendation is just NOT GOING. We’ve had it…. New leadership, new processes, and significant training needed, or just close the location.
Atmosphere: 2
Food: 1
Service: 1
Nick Hawley
Fast quality texmex. Chipotle is always a great choice. It's fresh and good.
Atmosphere: 5
Food: 5
Service: 5
Brian Engel
This place screws up every mobile order and chipotle corporate should close this location.
Food: 1
Service: 1
Deepa Murthy
Why some chipotle places are so stingy. I’m over it now. The managers should intervene and see why this place has less reviews. For the price I was surprised the way he was adding rice and beans in my bowl. Come on guys, you are not paying I’m the one who is paying and I can’t keep on saying can you add a lil bit more for the money i pay. Never coming to this place again!
Randahl
Sub par and has been for years. They struggle to keep trained staff despite advertising $19 starting wage. They are frequently out of items. Also apparently the tables are reserved for employees on break. Take out only at this location.They need better management or shut down. Chipotle corporate shouldn’t put up with this.
S P
RUDE staff, out of basic items (chips, meats) on a daily basis, smaller than normal portions. WHO IS MANAGING THIS LOCATION AND DOING THE HIRING?
The food is good, sometimes the staff is not so friendly
J S
The flavor is decent, but they put such a small amount of meat in the tacos. Way more beans than anything else and the service wasn't rude but not really friendly either. I will never return. Put some meat in the tacos!!
Zeynab Rezapour
I got old black guacamole. I placed my order today and got my birthday side of guac. It is disgusting. I picked up my order so I didn’t see it till I got home.
Rent Home
First time eating at this location.Here are my feedbacks:Negative:1. Dirty environment- When walk-in, noticed tables are not clean, lots of left over food on dine in tables, and drink fountain are is worse.2. Not serving enough on my order - I ordered grilled chick with brown rice, black beans with veggies in a bowl. The portion of food was given as servicing for kid's meal.3. There were a few staffs working on a week day when visit, only one staff says thanks at check out, others were doing their own thing.Sorry no positive review for this place.Don't have desire to come back again over all.
Jose Rios
Everything I ordered here was really good. Worth to visit again. Good customer service.
This is a terrible Chipotle. I have been several times over the past few months and my bowl has been nearly inedible every time. The steak is full of fat. The fajita veggies and never cooked. The tables inside are never clean. When I ordered a lifestyle bowl online, instead of a bed of mixed super greens, someone just threw a few pieces of romaine on top. I will never eat here again. Next time, drive the extra 3 minutes to the location in San Ramon.
Atmosphere: 1
Food: 1
Service: 1
Its so uncomfortable to walk into a business where its very obvious the workers hate their job. The young man with dark hair making orders shows how much he hates you by how he makes your food. The sour cream was contaminated with corn lettuce and pico degaio and all i asked was for a fresh one and him and Shane the register saw nothing wrong with it. It had a yellow liquid on top im sure that wasnt todays fresh bowl of sour cream. Its really not that difficult of a task to do when you work at a fast food place. I had a other male worker smash my chips bag before giving it to me too he was wearing glasses. The young women who were working here did a spectacular job compared to this team. Im disgusted and feel so uncomfortable coming here their customer service will be reported to management. Thats how bad it is as a customer
Burrito was not very authentic and expensive for the small size that it was.
Atmosphere: 3
Food: 3
Service: 3
Very very slow. Only one person working with customers. Others chatting and doing cleaning while 8 people were in
Atmosphere: 3
Food: 3
Service: 1
Our family would order at this location since the kids like the food and it’s easy as a busy family. We’ve finally had it and will no longer go to this location. The staff is extremely rude, 0 customer service and the food is just not prepared properly. Either super spicy or salty, can’t get orders correct (ordered a meal and they added no meat, just rice and pico????) and we’ve just had it. 3-4 times this has happened. Spoke to a ‘manager’ and obviously falls on deaf ears. Recommendation is just NOT GOING. We’ve had it…. New leadership, new processes, and significant training needed, or just close the location.
Atmosphere: 2
Food: 1
Service: 1
Fast quality texmex. Chipotle is always a great choice. It's fresh and good.
Atmosphere: 5
Food: 5
Service: 5
This place screws up every mobile order and chipotle corporate should close this location.
Food: 1
Service: 1
Why some chipotle places are so stingy. I’m over it now. The managers should intervene and see why this place has less reviews. For the price I was surprised the way he was adding rice and beans in my bowl. Come on guys, you are not paying I’m the one who is paying and I can’t keep on saying can you add a lil bit more for the money i pay. Never coming to this place again!
Sub par and has been for years. They struggle to keep trained staff despite advertising $19 starting wage. They are frequently out of items. Also apparently the tables are reserved for employees on break. Take out only at this location.They need better management or shut down. Chipotle corporate shouldn’t put up with this.
RUDE staff, out of basic items (chips, meats) on a daily basis, smaller than normal portions. WHO IS MANAGING THIS LOCATION AND DOING THE HIRING?
Restaurantji Recommends
The food is good, sometimes the staff is not so friendly
The flavor is decent, but they put such a small amount of meat in the tacos. Way more beans than anything else and the service wasn't rude but not really friendly either. I will never return. Put some meat in the tacos!!
I got old black guacamole. I placed my order today and got my birthday side of guac. It is disgusting. I picked up my order so I didn’t see it till I got home.
First time eating at this location.Here are my feedbacks:Negative:1. Dirty environment- When walk-in, noticed tables are not clean, lots of left over food on dine in tables, and drink fountain are is worse.2. Not serving enough on my order - I ordered grilled chick with brown rice, black beans with veggies in a bowl. The portion of food was given as servicing for kid's meal.3. There were a few staffs working on a week day when visit, only one staff says thanks at check out, others were doing their own thing.Sorry no positive review for this place.Don't have desire to come back again over all.
Everything I ordered here was really good. Worth to visit again. Good customer service.