We've had multiple bad experiences with this store. So bad that I've had to go to the store twice to resolve them. On one occasion, the manager woman went as far as accusing me of lying about my order not being delivered and told me to not call the store again. So I went there with my doorbell cam footage to show her in person, only to find out that the delivery driver couldn't log into his app and had no verification of my order. The manager hadn't even bothered to verify with the driver that the order had been delivered.
So at this point, we're done. I like Domino's for the convenience and like the pizza, but it's not worth the headache. I would avoid this store and find pizza somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Mike Hickinbotham
Ordered a pizza through the App. Tracked on the app, showed the pizza was delivered and it wasn’t. Tried to call the store to get help, the ‘AI’ agent disconnected the call 3 times. After over an hour, the pizza was delivered freezing cold and essentially inedible. Going to have to go buy something else to eat for dinner, if I could give negative stars, I would. Unbelievable how poor a simple experience could be.
Food: 1
Service: 1
Ashley Webster
Delivered wrong items and then made us bring pizza back to store ourselves for refund
Service: 1
Jessica Allen
Ordered delivery and waited over an hour. Pasta contained chicken which we didn't order (for a vegetarian person), sent a different dessert instead of crunch cakes, and pizza fell apart when you tried to pick it up. When we called they told us they didn't have crunch cakes so made the decision to substitute.
Food: 1
Service: 1
Jolie Ann
This location charged my card twice and refused to take any accountability including refunding me any amount. Ridiculous! This location has scammers and thieves working here including the manager. Do not buy from here or else risk getting double charged for a single order. Unethical!
Atmosphere: 1
Food: 1
Service: 1
Aditya Banerjee
We ordered 3 items and 1 was missing in the order. We called the shop and they started arguing that they sent the full order and wasn’t accepting the mistake. We order pizza from different shop but never had such experience.
Service: 1
Kinshuk Dwivedi
Gave me wrong order and when I called back to correct my order, the lady started screaming and shouting. Completely unprofessional
Atmosphere: 1
Food: 1
Service: 1
Nahum Hintsa
Very good woman in the front
Atmosphere: 5
Service: 5
T
We tried the Danville dominoes location 4 times now. Every single time the order was late, cold, and incorrect. We will be going out of the way to try another location going forward.
Placed an online order and showed up almost 25 min afterwards, when I walked in the employee there goes “did you place the order for the two Large pizzas? I forgot to make them I’ll start them now. I thought it was a joke..but since they weren’t for me I decided to wait the five minutes she said it would take - turned into at least 15 more minutes and on top of that she kept checking her phone and texting as she was making the pizzas. Safe to say I lost out on ~$30
Atmosphere: 1
Food: 1
Service: 1
Cameron Wright
Service was prompt and great quality! We'll be coming back here for sure :)
Atmosphere: 4
Food: 4
Service: 5
Lauryn Dinh
Thanks for the delicious pizza! My kids enjoyed it!
Atmosphere: 5
Food: 5
Service: 5
Jake Holochwost
Pareet helped me today and was very helpful! She was very accommodating for a last minute order to get pizzas for a birthday party that I needed pizza for! Will definitely come back for her service again!
Atmosphere: 5
Food: 5
Service: 5
Tessa Van Vliet
Very nice people work here. The food is great as well
I love dominos Danville store serví
Atmosphere: 5
Food: 5
Service: 5
We've had multiple bad experiences with this store. So bad that I've had to go to the store twice to resolve them. On one occasion, the manager woman went as far as accusing me of lying about my order not being delivered and told me to not call the store again. So I went there with my doorbell cam footage to show her in person, only to find out that the delivery driver couldn't log into his app and had no verification of my order. The manager hadn't even bothered to verify with the driver that the order had been delivered.
So at this point, we're done. I like Domino's for the convenience and like the pizza, but it's not worth the headache. I would avoid this store and find pizza somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza through the App. Tracked on the app, showed the pizza was delivered and it wasn’t. Tried to call the store to get help, the ‘AI’ agent disconnected the call 3 times. After over an hour, the pizza was delivered freezing cold and essentially inedible. Going to have to go buy something else to eat for dinner, if I could give negative stars, I would. Unbelievable how poor a simple experience could be.
Food: 1
Service: 1
Delivered wrong items and then made us bring pizza back to store ourselves for refund
Service: 1
Ordered delivery and waited over an hour. Pasta contained chicken which we didn't order (for a vegetarian person), sent a different dessert instead of crunch cakes, and pizza fell apart when you tried to pick it up. When we called they told us they didn't have crunch cakes so made the decision to substitute.
Food: 1
Service: 1
This location charged my card twice and refused to take any accountability including refunding me any amount. Ridiculous! This location has scammers and thieves working here including the manager. Do not buy from here or else risk getting double charged for a single order. Unethical!
Atmosphere: 1
Food: 1
Service: 1
We ordered 3 items and 1 was missing in the order. We called the shop and they started arguing that they sent the full order and wasn’t accepting the mistake. We order pizza from different shop but never had such experience.
Service: 1
Gave me wrong order and when I called back to correct my order, the lady started screaming and shouting. Completely unprofessional
Atmosphere: 1
Food: 1
Service: 1
Very good woman in the front
Atmosphere: 5
Service: 5
We tried the Danville dominoes location 4 times now. Every single time the order was late, cold, and incorrect. We will be going out of the way to try another location going forward.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Placed an online order and showed up almost 25 min afterwards, when I walked in the employee there goes “did you place the order for the two
Large pizzas? I forgot to make them I’ll start them now. I thought it was a joke..but since they weren’t for me I decided to wait the five minutes she said it would take - turned into at least 15 more minutes and on top of that she kept checking her phone and texting as she was making the pizzas. Safe to say I lost out on ~$30
Atmosphere: 1
Food: 1
Service: 1
Service was prompt and great quality! We'll be coming back here for sure :)
Atmosphere: 4
Food: 4
Service: 5
Thanks for the delicious pizza! My kids enjoyed it!
Atmosphere: 5
Food: 5
Service: 5
Pareet helped me today and was very helpful! She was very accommodating for a last minute order to get pizzas for a birthday party that I needed pizza for! Will definitely come back for her service again!
Atmosphere: 5
Food: 5
Service: 5
Very nice people work here. The food is great as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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