Overall every time I deliver it's always an hour late, they say they've completed my order but I have not received my food . I then called they say they are on the way, happens quite frequently but Workers are nice and friendly.
Atmosphere: 3
Food: 4
Service: 1
Luca Bling
Never received my online order
Service: 1
Zaynab S
They marked my order as complete when it was never delivered. I tried to call and they don’t pick up their phone. As I was about to leave to go complain ten minutes later (30 minutes total, I live in Davis) the guy shows up with my pizza.
Atmosphere: 1
Food: 3
Service: 1
Props
Order was never delivered. Called and nobody picks up. Headed to the store and the person just doesnt care at all.
Atmosphere: 1
Food: 1
Service: 1
Sarina Gill
My roommates had ordered pizza and showed as delivered but never arrived, we had called multiple times and were put on hold for around 1-2 hours, terrible service, and 10/10 would NOT order from here again! I will be sending in a complaint as well to the store and franchise itself, as its has not only happened once but multiple times to a lot of people.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Zuniga
This dominos is horrible, I ordered on Uber eats around 9:30 and tell me why it’s almost 11:30 and still no pizza. Along with that is the fact that they said my order arrived when there was clearly no pizza. I was on hold for almost an hour and still no response. I don’t expect to order from this particular dominos again. If I could give this place 0 stars I would because they truly suck at what’s supposed to be their job.
Atmosphere: 1
Food: 1
Service: 1
Tapti Palit
I placed an order on Uber Eats. The delivery was marked complete, but to my surprise, nothing was delivered. I called up the store and was told the driver was 6-7 minutes away - ok, I wait for 15 minutes and call them back. Then, I was told that the driver had got into a fender bender on the highway (not sure which highway, since there's no highway between the store and my apartment). I was told the driver will call me ... that was 10 minutes ago. No call, no driver, no pizza.
Atmosphere: 1
Food: 1
Service: 1
Alex Renison
Terrible business practices here
Atmosphere: 1
Food: 1
Service: 1
Allison Pamer
Placed my order over an hour before they closed and it never got delivered
Atmosphere: 1
Food: 1
Service: 1
Katie Curry
They ignore your orders, mark them as delivered, and don't pick up the phone - don't order from here.
Two out of the last three times we've ordered we've been told the pizza would be delivered in 20 minutes or so. I live maybe 8 blocks away. Tonight my wife called and ordered at about 16:30 and was told 15-20 minutes. That was going to be perfect to get some food in the kids right before the nutcracker. An hour later we called to ask when it was coming. We were told it's on its way 3 minutes. Another 25 minutes went by... still no pizza. We called again and were told that there was no record of the order.
We finally got the person with whom my wife placed the order on the phone and she said that they didn't have our address. That is complete BS. We've ordered from there a number of times and my wife had confirmed the address on the phone when she ordered.
Some or all of the people that work here are completely incompetent and dishonest to boot. I get it something might slip through the cracks, but at least just give me a sorry and not some BS story.
Oh, I forgot to mention that not only did she say they didn't have our address the lady claimed to have called my wife three times to get it after my wire ordered. My wife's phone shows no missed calls.
Impossible to deal with, can't count on time estimates, and zero accountability. Don't bother ordering unless you're ok with a 50/50 chance of actually receiving your order.
Atmosphere: 1
Food: 4
Service: 1
Ji Briones
The store looks clean and cool. Website is kinda implementing trying to add stuff I don’t want to order. One more thing in app points should be at least a few months. I’m trying to look for the clause for how long the in app points can be available to be used.
Atmosphere: 3
Food: 4
Service: 4
Sara Bangen
Pizza was never delivered even though app said it was. Tried calling store but nobody picked up. Just got automated ad on loop.
Atmosphere: 1
Food: 1
Service: 1
Phoenix Chen
needed that
Atmosphere: 3
Food: 5
Service: 5
Jen Wilson
Received an incorrect order and they refused to refund my money after I alerted them to it. Eat here at your own risk -- or at least check your order thoroughly before leaving the store in hopes you can convince them to correct your order if it's wrong.
Updated to add: Domino's told me to dispute the charge with my credit card if I wanted a refund, so I did and was awarded a refund. I suggest others try this if they are not cooperative.
Overall every time I deliver it's always an hour late, they say they've completed my order but I have not received my food . I then called they say they are on the way, happens quite frequently but Workers are nice and friendly.
Atmosphere: 3
Food: 4
Service: 1
Never received my online order
Service: 1
They marked my order as complete when it was never delivered. I tried to call and they don’t pick up their phone. As I was about to leave to go complain ten minutes later (30 minutes total, I live in Davis) the guy shows up with my pizza.
Atmosphere: 1
Food: 3
Service: 1
Order was never delivered. Called and nobody picks up. Headed to the store and the person just doesnt care at all.
Atmosphere: 1
Food: 1
Service: 1
My roommates had ordered pizza and showed as delivered but never arrived, we had called multiple times and were put on hold for around 1-2 hours, terrible service, and 10/10 would NOT order from here again! I will be sending in a complaint as well to the store and franchise itself, as its has not only happened once but multiple times to a lot of people.
Atmosphere: 1
Food: 1
Service: 1
This dominos is horrible, I ordered on Uber eats around 9:30 and tell me why it’s almost 11:30 and still no pizza. Along with that is the fact that they said my order arrived when there was clearly no pizza. I was on hold for almost an hour and still no response. I don’t expect to order from this particular dominos again. If I could give this place 0 stars I would because they truly suck at what’s supposed to be their job.
Atmosphere: 1
Food: 1
Service: 1
I placed an order on Uber Eats. The delivery was marked complete, but to my surprise, nothing was delivered. I called up the store and was told the driver was 6-7 minutes away - ok, I wait for 15 minutes and call them back. Then, I was told that the driver had got into a fender bender on the highway (not sure which highway, since there's no highway between the store and my apartment). I was told the driver will call me ... that was 10 minutes ago. No call, no driver, no pizza.
Atmosphere: 1
Food: 1
Service: 1
Terrible business practices here
Atmosphere: 1
Food: 1
Service: 1
Placed my order over an hour before they closed and it never got delivered
Atmosphere: 1
Food: 1
Service: 1
They ignore your orders, mark them as delivered, and don't pick up the phone - don't order from here.
Restaurantji Recommends
Two out of the last three times we've ordered we've been told the pizza would be delivered in 20 minutes or so. I live maybe 8 blocks away. Tonight my wife called and ordered at about 16:30 and was told 15-20 minutes. That was going to be perfect to get some food in the kids right before the nutcracker. An hour later we called to ask when it was coming. We were told it's on its way 3 minutes. Another 25 minutes went by... still no pizza. We called again and were told that there was no record of the order.
We finally got the person with whom my wife placed the order on the phone and she said that they didn't have our address. That is complete BS. We've ordered from there a number of times and my wife had confirmed the address on the phone when she ordered.
Some or all of the people that work here are completely incompetent and dishonest to boot. I get it something might slip through the cracks, but at least just give me a sorry and not some BS story.
Oh, I forgot to mention that not only did she say they didn't have our address the lady claimed to have called my wife three times to get it after my wire ordered. My wife's phone shows no missed calls.
Impossible to deal with, can't count on time estimates, and zero accountability. Don't bother ordering unless you're ok with a 50/50 chance of actually receiving your order.
Atmosphere: 1
Food: 4
Service: 1
The store looks clean and cool. Website is kinda implementing trying to add stuff I don’t want to order. One more thing in app points should be at least a few months. I’m trying to look for the clause for how long the in app points can be available to be used.
Atmosphere: 3
Food: 4
Service: 4
Pizza was never delivered even though app said it was. Tried calling store but nobody picked up. Just got automated ad on loop.
Atmosphere: 1
Food: 1
Service: 1
needed that
Atmosphere: 3
Food: 5
Service: 5
Received an incorrect order and they refused to refund my money after I alerted them to it. Eat here at your own risk -- or at least check your order thoroughly before leaving the store in hopes you can convince them to correct your order if it's wrong.
Updated to add: Domino's told me to dispute the charge with my credit card if I wanted a refund, so I did and was awarded a refund. I suggest others try this if they are not cooperative.
Food: 1
Service: 1
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