Order a pickup and got this in a salmon sashimi. Perfect ? First time to eat a scale on salmon. And tuna sashimi is not fresh at all.
Atmosphere: 4
Food: 1
Service: 2
Maybe Carvis
This is one of my favorite dining places.Professional cooking and excellent service. PS:I caught the food he threw at me! ! !??? Juan service is great. Anastacio give us an excellent cook!!!
Atmosphere: 5
Food: 5
Service: 5
J. Alex Favela
Come here once a month. Never fails to satisfy
Atmosphere: 5
Food: 5
Service: 5
scott abrams
I have been here before and no issues. went on the evening of 6/8/2024 around 8 pm, waited at the front desk for a few min before anyone came to see if there were guest waiting to be seated. The host Mr man bun hipster, fist thing out of his mouth is do you have a reservation, I stated we do not so i knew we were in for wait which i was ok with, it being saturday night. So now he seats like 3 or 4 parties before us, i assume they had reservations. he comes to us and states he will seat us but it will be 20 to 30 min before the chef will come but we can have drinks and appetizers before he comes i was totally ok with it. So a waitress takes our drink orders comes back and states we can move to a different table to be service sooner or wait where we are, i asked my wife and daughter what they wanted to do and were ok with waiting. She came back and stated it would be an hour before the chef would be available. my wife asked what changed from 20 to 30 min to 1 hour???? at this time i was feeling like we were not welcome so we left. i have been there probably 5 times with no issues. this was the worst customer service i have ever experienced in my life. To the owner of this establishment you need to let you're employees know its ok to say no, i know i didn't have a reservation and if they has stated that they were not able to serv us i would have been ok with it.
Service: 1
Steven Joelson
Loved it.
Atmosphere: 5
Food: 5
Service: 5
Sara Van Dyke
Great food! Friendly and super kind service, even though we walked in late. The prices were super reasonable. We tried several types of dishes and shared them and they were all great!! You won’t regret ordering the baked Alaskan, either!
Atmosphere: 5
Food: 5
Service: 5
Vanessa Beck
Love this place!!
Atmosphere: 5
Food: 5
Service: 5
John Wayne Barna
The service is always amazing, Alec and the sushi bar staff did not disappoint again tonight. You have to have their poke yellowtail. If you download their app, they have many daily takeout specials.
Atmosphere: 5
Food: 5
Service: 5
Natalie M
Tired this place for the first time and it was awesome. From the hostess to our chef, everyone was very sweet and warm and the food was amazing. This was the first time my kids tired Japanese Tappan and the loved it.
This is an excellent place to try. Like it better than a major competitor. They pay attention to the details.
Atmosphere: 5
Food: 5
Service: 5
Bradley Gallon
Friggin delicious omg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teppan Steak, Steak
Stephanie Sanchez
Good to have s nice sit down place for good food in Diamond Bar
Vegetarian options: All items have meatless option
Kid-friendliness: Family oriented
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Chicken Fried Rice
Jasmin Martinez
I usually don’t write reviews unless it is necessary. I am writing this review so that people are aware. I made a reservation at Encore Teppan everything was well. We were seated in the bar table because they didn’t have enough space at the grill. once they sat at the grill, we waited, probably for like 30 minutes before the chef arrived. they took our orders and everything was going well. The chef did take pretty long because he was new and that was understandable. I then told the waitress that I wanted to add another order to go. The waitress told me I will add it and that the chef could cook it and then you could just put it in a to go box. when the chef was cooking the food, I did tell him that I had an order to go. however, somehow it ended up being just like a side order like a little bit of chicken, the fried rice and no vegetables included. So I thought that they were going to charge me just as like side orders and not like the whole meal. So basically, I did not get my soup and enough meat & veggies on my order. When I got the bill, they charged me for the full plate of chicken with fried rice , soup & salad. I then told the waitress that it’s not OK to charge somebody something that you’re not giving them their full moneys worth. I think that it was unfair and that they shouldn’t have charged me for something that they’re not giving me. We arrived at seven and left at 10 PM. The chef took extremely long to cook our food, and I had the patience to wait, and it is very unfortunate that they didn’t give me what I ordered. I was tired so I didn’t reach out to the manager but I definitely recommend if this happens to you call the manager and let them know.I hope this helps anyone trying to come to this restaurant.
Atmosphere: 3
Food: 3
Aah Wrr
The service was very poor. I had to wait for half an hour when I came to pick up my meal. Then the waiter came over and told me that I still had to wait for half an hour.
Order a pickup and got this in a salmon sashimi. Perfect ? First time to eat a scale on salmon. And tuna sashimi is not fresh at all.
Atmosphere: 4
Food: 1
Service: 2
This is one of my favorite dining places.Professional cooking and excellent service.
PS:I caught the food he threw at me! ! !???
Juan service is great. Anastacio give us an excellent cook!!!
Atmosphere: 5
Food: 5
Service: 5
Come here once a month. Never fails to satisfy
Atmosphere: 5
Food: 5
Service: 5
I have been here before and no issues. went on the evening of 6/8/2024 around 8 pm, waited at the front desk for a few min before anyone came to see if there were guest waiting to be seated. The host Mr man bun hipster, fist thing out of his mouth is do you have a reservation, I stated we do not so i knew we were in for wait which i was ok with, it being saturday night. So now he seats like 3 or 4 parties before us, i assume they had reservations. he comes to us and states he will seat us but it will be 20 to 30 min before the chef will come but we can have drinks and appetizers before he comes i was totally ok with it. So a waitress takes our drink orders comes back and states we can move to a different table to be service sooner or wait where we are, i asked my wife and daughter what they wanted to do and were ok with waiting. She came back and stated it would be an hour before the chef would be available. my wife asked what changed from 20 to 30 min to 1 hour???? at this time i was feeling like we were not welcome so we left. i have been there probably 5 times with no issues. this was the worst customer service i have ever experienced in my life. To the owner of this establishment you need to let you're employees know its ok to say no, i know i didn't have a reservation and if they has stated that they were not able to serv us i would have been ok with it.
Service: 1
Loved it.
Atmosphere: 5
Food: 5
Service: 5
Great food! Friendly and super kind service, even though we walked in late. The prices were super reasonable. We tried several types of dishes and shared them and they were all great!! You won’t regret ordering the baked Alaskan, either!
Atmosphere: 5
Food: 5
Service: 5
Love this place!!
Atmosphere: 5
Food: 5
Service: 5
The service is always amazing, Alec and the sushi bar staff did not disappoint again tonight. You have to have their poke yellowtail. If you download their app, they have many daily takeout specials.
Atmosphere: 5
Food: 5
Service: 5
Tired this place for the first time and it was awesome. From the hostess to our chef, everyone was very sweet and warm and the food was amazing. This was the first time my kids tired Japanese Tappan and the loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teppan Steak, Shrimp Fried Rice, Soup
Good customer service. And that's what brings you back as a repeat customer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is an excellent place to try. Like it better than a major competitor. They pay attention to the details.
Atmosphere: 5
Food: 5
Service: 5
Friggin delicious omg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teppan Steak, Steak
Good to have s nice sit down place for good food in Diamond Bar
Vegetarian options: All items have meatless option
Kid-friendliness: Family oriented
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Chicken Fried Rice
I usually don’t write reviews unless it is necessary. I am writing this review so that people are aware. I made a reservation at Encore Teppan everything was well. We were seated in the bar table because they didn’t have enough space at the grill. once they sat at the grill, we waited, probably for like 30 minutes before the chef arrived. they took our orders and everything was going well. The chef did take pretty long because he was new and that was understandable. I then told the waitress that I wanted to add another order to go. The waitress told me I will add it and that the chef could cook it and then you could just put it in a to go box. when the chef was cooking the food, I did tell him that I had an order to go. however, somehow it ended up being just like a side order like a little bit of chicken, the fried rice and no vegetables included. So I thought that they were going to charge me just as like side orders and not like the whole meal. So basically, I did not get my soup and enough meat & veggies on my order. When I got the bill, they charged me for the full plate of chicken with fried rice , soup & salad. I then told the waitress that it’s not OK to charge somebody something that you’re not giving them their full moneys worth. I think that it was unfair and that they shouldn’t have charged me for something that they’re not giving me. We arrived at seven and left at 10 PM. The chef took extremely long to cook our food, and I had the patience to wait, and it is very unfortunate that they didn’t give me what I ordered. I was tired so I didn’t reach out to the manager but I definitely recommend if this happens to you call the manager and let them know.I hope this helps anyone trying to come to this restaurant.
Atmosphere: 3
Food: 3
The service was very poor. I had to wait for half an hour when I came to pick up my meal. Then the waiter came over and told me that I still had to wait for half an hour.
Atmosphere: 1
Food: 1
Service: 1
Loading...