Super fast and friendly customer service from Natalie always a smile on her face 10⭐
Nicole Mo
I am highly disappointed in the service at this location. My Husband & I came in 35 minutes before closing. An employee took a long time helping the customer before us and when it was our turn, he turned to the manager, Jerry, and told him they're not cooking anymore food. He gave the customer before us the last of an item we also wanted and we asked if they can make more. He told us nothing else is getting cooked because they close in 20 minutes. Even the manager, Jerry, looked confused. Needless to say, we changed our minds and left. That was an example of POOR CUSTOMER SERVICE!! So we went to El Pollo Loco and had excellent service.
Food: 4
Service: 1
N P
Food is mediocre. Service is rude. Two aspects that the management can change but chooses not to.
Spend your money somewhere else and let this business fail on its own like many of its neighbors in the plaza.
Atmosphere: 1
Food: 1
Service: 1
Metal Head
Like their quick service and as always budget friendly best deal except those employee behaviors everything is seamless to me. One of my favorites
Atmosphere: 3
Food: 5
Service: 3
Tricia Foote
Delicious (of course) and exceptionally clean. Staff was very friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Rudy Nieto
Terrible service I ask for something to sweeten my ice tee The response was very unprofessional
Atmosphere: 2
Food: 3
Service: 1
Mirtha Hernandez
I'm not a fan of the food. I dislike the super thin noodles. My order was ready when I arrived to pick up. I was greeted right away.
Atmosphere: 3
Food: 2
Service: 5
Daniel Hamer
It's panda
Atmosphere: 2
Food: 3
Service: 3
Adolfo “Fito21Corn” Cornavaca
NEEDS To Improve The Quality of The Food. They Need To Chande The COOKING OIL.
Atmosphere: 3
Food: 3
Service: 3
Jonathan Polk
Came here to pick up an online order. I realized I made a mistake in ordering my food and got an entree on my plate that I didn’t want. They didn’t hesitate to give me the item I originally wanted, free of charge! Hopefully no one uses my honest mistake as a way to try and get any free food though 😅
I go to this establishment because I believe they gave better service.first of all the girl that gave us service look like she hatted her job and didn’t make it welcome .Also the plate that they call it bigger plate we thought it would be heavy. She skip us on the chow mein and rice like if she pays for her self.All the food was cold and didn’t give us utensils.We had to stop at a gas station to ask for forks to be able to eat our cold food.I expected better service and food quality from this establishment.Today they have fail in the Panda Express name.
Atmosphere: 1
Food: 3
Service: 1
Dominic Graydon
SO. GOOD.
Atmosphere: 5
Food: 5
Service: 5
fitchy fitch
Me & my elderly mother went to this location after we spent 3 hours shopping next door at Walmart. We were very hungry & wanted to treat ourselves to something good & that we've always liked, Panda Express. The staff servers rushed us & didn't follow through with our request of orders for our 3 big combo plates. My mom can't speak up loud enough so i had to do that for her order plus it was so loud in there. The servers didn't follow through as the first one was doing a Doordash order in between which was ridiculous & not keeping handling ours first. He got one of the combos wrong then handed them to over next to him to two other servers. They rushed us too that we later found out they didn't put two entres in our boxes but forgot or gave them to another customer not paying attention. We've never liked they're system in passing our orders to the next server bc they seem to get it wrong. It should be where each customer should have the same staff server member to be attentive, calm no rush & consistant to the end just like they do with real Chinese Asian fast food joints. So they charged us of one extra side order that we didn't receive but left out 2 entres. Also the cashier claimed she put certain condiments in our bag but had to tell her she didn't as I checked. So our message to the management there is train your employee kids NOT TO RUSH customers. I do not recommend this particular restaurant.
Super fast and friendly customer service from Natalie always a smile on her face 10⭐
I am highly disappointed in the service at this location. My Husband & I came in 35 minutes before closing. An employee took a long time helping the customer before us and when it was our turn, he turned to the manager, Jerry, and told him they're not cooking anymore food. He gave the customer before us the last of an item we also wanted and we asked if they can make more. He told us nothing else is getting cooked because they close in 20 minutes. Even the manager, Jerry, looked confused. Needless to say, we changed our minds and left. That was an example of POOR CUSTOMER SERVICE!! So we went to El Pollo Loco and had excellent service.
Food: 4
Service: 1
Food is mediocre. Service is rude. Two aspects that the management can change but chooses not to.
Spend your money somewhere else and let this business fail on its own like many of its neighbors in the plaza.
Atmosphere: 1
Food: 1
Service: 1
Like their quick service and as always budget friendly best deal except those employee behaviors everything is seamless to me. One of my favorites
Atmosphere: 3
Food: 5
Service: 3
Delicious (of course) and exceptionally clean. Staff was very friendly and efficient.
Atmosphere: 5
Food: 5
Service: 5
Terrible service
I ask for something to sweeten my ice tee
The response was very unprofessional
Atmosphere: 2
Food: 3
Service: 1
I'm not a fan of the food. I dislike the super thin noodles.
My order was ready when I arrived to pick up. I was greeted right away.
Atmosphere: 3
Food: 2
Service: 5
It's panda
Atmosphere: 2
Food: 3
Service: 3
NEEDS To Improve The Quality of The Food. They Need To Chande The COOKING OIL.
Atmosphere: 3
Food: 3
Service: 3
Came here to pick up an online order. I realized I made a mistake in ordering my food and got an entree on my plate that I didn’t want. They didn’t hesitate to give me the item I originally wanted, free of charge! Hopefully no one uses my honest mistake as a way to try and get any free food though 😅
Atmosphere: 5
Service: 5
Restaurantji Recommends
A better than average Panda Express Foods tastes are better than the PE at the Santa Anita Mall.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Combo Chow Mein Fried Rice BBQ Pork Terriaki Plate
I go to this establishment because I believe they gave better service.first of all the girl that gave us service look like she hatted her job and didn’t make it welcome .Also the plate that they call it bigger plate we thought it would be heavy. She skip us on the chow mein and rice like if she pays for her self.All the food was cold and didn’t give us utensils.We had to stop at a gas station to ask for forks to be able to eat our cold food.I expected better service and food quality from this establishment.Today they have fail in the Panda Express name.
Atmosphere: 1
Food: 3
Service: 1
SO. GOOD.
Atmosphere: 5
Food: 5
Service: 5
Me & my elderly mother went to this location after we spent 3 hours shopping next door at Walmart. We were very hungry & wanted to treat ourselves to something good & that we've always liked, Panda Express. The staff servers rushed us & didn't follow through with our request of orders for our 3 big combo plates. My mom can't speak up loud enough so i had to do that for her order plus it was so loud in there. The servers didn't follow through as the first one was doing a Doordash order in between which was ridiculous & not keeping handling ours first. He got one of the combos wrong then handed them to over next to him to two other servers. They rushed us too that we later found out they didn't put two entres in our boxes but forgot or gave them to another customer not paying attention. We've never liked they're system in passing our orders to the next server bc they seem to get it wrong. It should be where each customer should have the same staff server member to be attentive, calm no rush & consistant to the end just like they do with real Chinese Asian fast food joints. So they charged us of one extra side order that we didn't receive but left out 2 entres. Also the cashier claimed she put certain condiments in our bag but had to tell her she didn't as I checked. So our message to the management there is train your employee kids NOT TO RUSH customers. I do not recommend this particular restaurant.
Atmosphere: 1
Food: 1
Service: 1
Food is always great must have.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combo Chow Mein Fried Rice BBQ Pork Terriaki Plate
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