I went for ice cream with my kids and surprise to see they have Rocky Mountain chocolate too. The biggest surprise is the Dubai Kunafa chocolate they have for sale. First time seeing an ice cream shop with the chocolate factory option to buy. if you’re around this place and looking for ice cream then this is one must place to go, youget ice cream plus chocolate too. I highly recommend and will visit when I’m around this area.
Adrian Goh
Store refused to give us a Like It size in a Love It cup (my son enjoys having ice cream with caramel on top, I enjoy him not making a mess while he eats it). What an inflexible, wrong-headed approach. Please discuss with your store owner/manager.
Dan Wa
You can tell a lot about this place from the owner’s replies to Google reviews. They act like they personally deal with customers, but that’s clearly not the case. I had a terrible experience here and don’t even want to go into details because the owner will just try to prove how wrong the customer is. Save yourself the trouble and avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Deepak Kotla
Please avoid this store. The manager is so rude. the staff serves below the required quantity as per size and if you ask for adding it properly as they didn't add enough as per the size then you are charged extra. When you ask for the reason why they charged extra the manager responses so rude. we are paying a solid 10$ for the cup of gotta have it and the quantity is just like like it. The mixing is absolutely to nothing and when you eat the ice cream you get the taste of only either ice cream or a spoon of chocolate chips or just dry pieces of brownie.
Atmosphere: 1
Food: 2
Service: 1
AnuReviews
Update- RESPONSE TO OWNERS REPLY It’s unfortunate that instead of taking feedback as an opportunity to improve, you choose to belittle your customers and dismiss their experiences. You weren’t there to witness what happened, yet you’re quick to call me a liar. This kind of attitude says a lot about how little you value customer feedback.Constructive criticism is meant to help businesses grow, but it seems you’re more focused on being defensive than listening to your customers. Perhaps if you spent less time accusing reviewers and more time addressing the issues raised, you’d see better results.
This strikes a firm but fair tone. Let me know if you’d like to adjust it further! This place is an absolute joke. We came to Cold Stone Dublin to order a Banana Caramel Crunch, but their bananas were ROTTEN. Disgusting! When we called them out on it, they said they could replace the bananas with banana ice cream. Fine, we agreed. We even asked for half vanilla and half banana ice cream, and they said it was no problem. But then they had the nerve to slap on an extra $4 without even telling us! When we questioned it, this guy named Vinay had the audacity to say, “It’s a signature item,” like we wouldn’t notice the scam.
And let me tell you about Vinay. He got mad at the poor cashier (who was just doing her job) for not charging us the extra $4 at first. He butted in, added the charge himself, and acted like he was doing us a favor. When we asked for their names, the cashier said she’s a minor and refused to give her name—which is fine—but Vinay? Oh no, this guy proudly gave his name and straight-up said he’s happy to take a bad review. Like seriously? Is this how you treat customers?
Rotten bananas, hidden charges, and a rude employee who doesn’t care about losing customers. This place is trash. Save your money and your sanity—go somewhere else. We’re NEVER coming back, and you better believe we’ll tell everyone we know about this garbage experience.
Atmosphere: 1
Food: 1
Service: 1
P Kumar
Ice cream tasted like bunch artificial flavors and Indian guy with the bread kept looking at us and making us feel uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Veda Prakash G. N.
Ice cream was good, the server was bad. The place was almost empty we ordered couple of ice creams including brownie a la cold stone and asked for chocolate sauce, one server was ready to do it but another stopped her and said we can’t do customizations. Bad service. Happened Nov 30th, 5.50 pm.
Atmosphere: 1
Food: 5
Service: 1
Beatriz Kogan
Delicious ice cream. Incredibly friendly and welcoming service. Impeccably clean and comfy location. Had a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Pravin Kumaradhas Lalitha
Too much wait time.. 15 - 20 mins… only 1 person attending… never seen this bad service in other cold stone....I see other person behind me leaving after waiting for 10 mins...Also they refused to give a small cup after all this wait.
Atmosphere: 1
Food: 5
Service: 1
Adnan Dawood
I went here last week - could you please ask your servers to wear gloves ? It’s not nice to see them touching the ice cream with their bare hands and I can see his nails are not that clean either. Please / this spoils the experience for customers that are paying and tipping !
I tried the Kulfi flavor that you can only find here and I mixed in Heath bar. Wowwwww It was the best flavor of all the ones we tried with our group. It was incredible And did you know they have fun apples?! Neither did I.
Dietary restrictions: Vegan and non dairy
Atmosphere: 5
Food: 5
Service: 5
Naveen Neelam
Not that great taste, but quantity is more
Atmosphere: 3
Food: 3
Service: 2
sujitha lingineni
Worst experience with management, Super stingy with portion sizes and accuses without checking the details- Dublin location
Bhavana Punjabi
The Cheesecake and Kulfi flavors were absolutely Delicious ? Excellent customer service!! Highly recommend!! Me and my son enjoyed our Ice cream date here ?
Atmosphere: 5
Food: 5
Service: 5
Gaurav
They don't honor promotions even though they say they did on the phone and in person. I only found out once I got to the checkout.
I went for ice cream with my kids and surprise to see they have Rocky Mountain chocolate too. The biggest surprise is the Dubai Kunafa chocolate they have for sale. First time seeing an ice cream shop with the chocolate factory option to buy. if you’re around this place and looking for ice cream then this is one must place to go, youget ice cream plus chocolate too. I highly recommend and will visit when I’m around this area.
Store refused to give us a Like It size in a Love It cup (my son enjoys having ice cream with caramel on top, I enjoy him not making a mess while he eats it). What an inflexible, wrong-headed approach. Please discuss with your store owner/manager.
You can tell a lot about this place from the owner’s replies to Google reviews. They act like they personally deal with customers, but that’s clearly not the case. I had a terrible experience here and don’t even want to go into details because the owner will just try to prove how wrong the customer is. Save yourself the trouble and avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Please avoid this store. The manager is so rude. the staff serves below the required quantity as per size and if you ask for adding it properly as they didn't add enough as per the size then you are charged extra. When you ask for the reason why they charged extra the manager responses so rude. we are paying a solid 10$ for the cup of gotta have it and the quantity is just like like it. The mixing is absolutely to nothing and when you eat the ice cream you get the taste of only either ice cream or a spoon of chocolate chips or just dry pieces of brownie.
Atmosphere: 1
Food: 2
Service: 1
Update- RESPONSE TO OWNERS REPLY It’s unfortunate that instead of taking feedback as an opportunity to improve, you choose to belittle your customers and dismiss their experiences. You weren’t there to witness what happened, yet you’re quick to call me a liar. This kind of attitude says a lot about how little you value customer feedback.Constructive criticism is meant to help businesses grow, but it seems you’re more focused on being defensive than listening to your customers. Perhaps if you spent less time accusing reviewers and more time addressing the issues raised, you’d see better results.
This strikes a firm but fair tone. Let me know if you’d like to adjust it further! This place is an absolute joke. We came to Cold Stone Dublin to order a Banana Caramel Crunch, but their bananas were ROTTEN. Disgusting! When we called them out on it, they said they could replace the bananas with banana ice cream. Fine, we agreed. We even asked for half vanilla and half banana ice cream, and they said it was no problem. But then they had the nerve to slap on an extra $4 without even telling us! When we questioned it, this guy named Vinay had the audacity to say, “It’s a signature item,” like we wouldn’t notice the scam.
And let me tell you about Vinay. He got mad at the poor cashier (who was just doing her job) for not charging us the extra $4 at first. He butted in, added the charge himself, and acted like he was doing us a favor. When we asked for their names, the cashier said she’s a minor and refused to give her name—which is fine—but Vinay? Oh no, this guy proudly gave his name and straight-up said he’s happy to take a bad review. Like seriously? Is this how you treat customers?
Rotten bananas, hidden charges, and a rude employee who doesn’t care about losing customers. This place is trash. Save your money and your sanity—go somewhere else. We’re NEVER coming back, and you better believe we’ll tell everyone we know about this garbage experience.
Atmosphere: 1
Food: 1
Service: 1
Ice cream tasted like bunch artificial flavors and Indian guy with the bread kept looking at us and making us feel uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
Ice cream was good, the server was bad. The place was almost empty we ordered couple of ice creams including brownie a la cold stone and asked for chocolate sauce, one server was ready to do it but another stopped her and said we can’t do customizations. Bad service. Happened Nov 30th, 5.50 pm.
Atmosphere: 1
Food: 5
Service: 1
Delicious ice cream. Incredibly friendly and welcoming service. Impeccably clean and comfy location. Had a lovely experience.
Atmosphere: 5
Food: 5
Service: 5
Too much wait time.. 15 - 20 mins… only 1 person attending… never seen this bad service in other cold stone....I see other person behind me leaving after waiting for 10 mins...Also they refused to give a small cup after all this wait.
Atmosphere: 1
Food: 5
Service: 1
I went here last week - could you please ask your servers to wear gloves ? It’s not nice to see them touching the ice cream with their bare hands and I can see his nails are not that clean either. Please / this spoils the experience for customers that are paying and tipping !
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I tried the Kulfi flavor that you can only find here and I mixed in Heath bar. Wowwwww
It was the best flavor of all the ones we tried with our group. It was incredible
And did you know they have fun apples?! Neither did I.
Dietary restrictions: Vegan and non dairy
Atmosphere: 5
Food: 5
Service: 5
Not that great taste, but quantity is more
Atmosphere: 3
Food: 3
Service: 2
Worst experience with management, Super stingy with portion sizes and accuses without checking the details- Dublin location
The Cheesecake and Kulfi flavors were absolutely Delicious ? Excellent customer service!!
Highly recommend!! Me and my son enjoyed our Ice cream date here ?
Atmosphere: 5
Food: 5
Service: 5
They don't honor promotions even though they say they did on the phone and in person. I only found out once I got to the checkout.
Atmosphere: 1
Food: 1
Service: 1
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