Wow! Where to begin, at the end being chased for a tip for the most unpleasant experience in a Chinese restaurant ever, or at the beginning where I was greeted by a dirty rad on the floor, that was soaking up something! Either way, if you like a bland, unwelcoming, drab and dreary food experience, at a reasonable $106 for 3, by all means go ahead. That price doesnt include, a glass of water or drinks because none were offered. And then at the end, the audacity to chase us out of the door demanding a tip, for what exactly? The tap water you couldn't even be bothered to offer us! 👍
Atmosphere: 1
Food: 1
Service: 1
Mrs H
Wow… where do I even start? If you’re looking for flavor, service, or any sign of life, this is not the place. The highlight of my evening was the dirty rag lying on the floor as ypu walked in and stepped over it—at least it had some character, unlike the food.
The staff must have taken a vow of silence, because not a smile, not a kind word, and definitely not a glass of water ever made it to our table. The dishes? Imagine boiled cardboard with a hint of disappointment. Absolutely no seasoning, no creativity—nothing at all!
The atmosphere was equally thrilling: dull, dreary, and about as fun as waiting at the DMV for your appointment. Service moved at a snail’s pace, which I guess was fitting since we had nothing worth eating to look forward to anyway.
And just when I thought it couldn’t get worse, we were chased out the door over a tip. A tip! For what, exactly? The dirty rag show? The flavorless food? The joyless staff? Unbelievable.
If you enjoy bland meals, awkward service, and being guilt-tripped at the end, congratulations—you’ve found your spot. As for me never again!
Atmosphere: 1
Food: 1
Service: 1
Joshua Fletcher
This was horrible and was rather bad as it has a dull atmosphere, another thing to add is that the food is bland and I would not recommend, we also got ferociously chased outside the door for a tip witch is outrageous and I was rather cross and we did not get a glass of water or any utensils and that was bad because some people may not be able to use chop sticks and the service was not good as we where waiting for 10 minutes to get service.
Atmosphere: 1
Food: 1
Service: 1
Simon Lam
We ordered 6 dishes and everything was very good (taste and portion). This is the best restaurant (for casual dinner at East Bay area (Oakland, San Leandro, Hayward, Castro Valley, Union City, and Fremont). There were many customers yesterday (Saturday) so go early to avoid the line if you want come to try.
Atmosphere: 5
Food: 5
Service: 5
JJ H
The food is good and the service is good~But the air conditioner is too cold.
Atmosphere: 4
Food: 5
Service: 5
D N
Perfect Cantonese food
Atmosphere: 5
Food: 5
Service: 5
Gene C
Under new ownership and team, Grade Cafe foods have changed for the better a year or two ago. The ambience and seating are the same. Portion are generally larger. And food taste better. If you are new to this place, try it. They have a large. For previous visitors before the change of management, it is worth trying their menu items again. The menu title remain stable but the ingredients and taste improved. Service is better.
Atmosphere: 4
Food: 5
Service: 5
Britni Billups
Great experience from the moment I walked in.
Atmosphere: 5
Food: 5
Service: 5
rene poche
Like authentic Asian food you definitely gotta go here. Fresh and delicious 10 out of 10 must try again
Atmosphere: 5
Food: 5
Service: 5
Ivan Chan
As a person from Hong Kong, the interior and food remind me a old(8-90’s) Cantonese restaurant flavour… it is just a very subtle experience from the environment and my tongue.. especially the dish Combinacion, the duck (pato). It is a delicious meal overall
Great Place. Really family friendly every employee there was smiling and looked like they actually loved their job. Made a 5 hour drive home that much better. Thank you very much from our family.
Alex Zhong
There is something to be said about being able to relive the classic Chinese restaurant vibe from the late 90’s and early 2000’s where the ambiance is dimly lit to save on electricity costs, the service is attentively responsive, and the food is both generous in portion and cut into the optimal bite size chunks for acquisition via chopsticks. Not too many frills or superlatives, but it’s hard to find another HK/Cantonese style place out here that reminds me of my middle school era growing up in the Bay Area, and those nostalgia vibes hit hard.
Mary
Yummy hidden exquisite dining option! Workers are good at explaining their dishes. Felt like I was in Hong Kong again
Trang Judy Pham
first time going there! ordered to go since we live an hour away....the customer service rep that took my ordered rude, very rushed...I asked her questions she really didn't answered me much I order Hainan chicken they added sesame oil which make the taste nasty and the chow mein I want thick noodles they gave me thin noodles and its not as great... the broccoli and beef; they gave me chinese broccoli...again they rep said I should of told her american broccoli ma'am my first time there how do I know the resturant has two different type of broccoli (veggies) 🤣🤣 not going back there
Ian
I recently visited Grand Cafe, and while the food was quite good, my overall experience was significantly impacted by the cleanliness and atmosphere of the establishment.
First, the lighting in the restaurant is extremely dim, making it difficult to see clearly. It creates a rather unpleasant atmosphere, and this issue should be addressed to enhance the dining experience.
The bathrooms were another major disappointment. They were filthy and poorly maintained. When I went to wash my hands, the sink barely had enough water pressure, which made it difficult to clean my hands properly. I even noticed another customer skipping handwashing altogether, likely due to the inconvenience. This is a serious hygiene concern that needs immediate attention.
At our table, we had to clean the countertops ourselves using tea and napkins because they were dirty. Additionally, the soup bowls still had remnants of food in them, and the tea cups had lipstick marks and other residues, which was off-putting.
On a positive note, the employees were friendly, and the food itself was enjoyable. However, the lack of cleanliness and attention to hygiene is concerning.
I would recommend the food, but only if you’re willing to overlook the cleanliness issues. For safety reasons, proceed at your discretion. A deep cleaning and better maintenance could significantly improve the overall experience here.
Wow! Where to begin, at the end being chased for a tip for the most unpleasant experience in a Chinese restaurant ever, or at the beginning where I was greeted by a dirty rad on the floor, that was soaking up something!
Either way, if you like a bland, unwelcoming, drab and dreary food experience, at a reasonable $106 for 3, by all means go ahead. That price doesnt include, a glass of water or drinks because none were offered. And then at the end, the audacity to chase us out of the door demanding a tip, for what exactly? The tap water you couldn't even be bothered to offer us! 👍
Atmosphere: 1
Food: 1
Service: 1
Wow… where do I even start? If you’re looking for flavor, service, or any sign of life, this is not the place. The highlight of my evening was the dirty rag lying on the floor as ypu walked in and stepped over it—at least it had some character, unlike the food.
The staff must have taken a vow of silence, because not a smile, not a kind word, and definitely not a glass of water ever made it to our table. The dishes? Imagine boiled cardboard with a hint of disappointment. Absolutely no seasoning, no creativity—nothing at all!
The atmosphere was equally thrilling: dull, dreary, and about as fun as waiting at the DMV for your appointment. Service moved at a snail’s pace, which I guess was fitting since we had nothing worth eating to look forward to anyway.
And just when I thought it couldn’t get worse, we were chased out the door over a tip. A tip! For what, exactly? The dirty rag show? The flavorless food? The joyless staff? Unbelievable.
If you enjoy bland meals, awkward service, and being guilt-tripped at the end, congratulations—you’ve found your spot. As for me never again!
Atmosphere: 1
Food: 1
Service: 1
This was horrible and was rather bad as it has a dull atmosphere, another thing to add is that the food is bland and I would not recommend, we also got ferociously chased outside the door for a tip witch is outrageous and I was rather cross and we did not get a glass of water or any utensils and that was bad because some people may not be able to use chop sticks and the service was not good as we where waiting for 10 minutes to get service.
Atmosphere: 1
Food: 1
Service: 1
We ordered 6 dishes and everything was very good (taste and portion). This is the best restaurant (for casual dinner at East Bay area (Oakland, San Leandro, Hayward, Castro Valley, Union City, and Fremont).
There were many customers yesterday (Saturday) so go early to avoid the line if you want come to try.
Atmosphere: 5
Food: 5
Service: 5
The food is good and the service is good~But the air conditioner is too cold.
Atmosphere: 4
Food: 5
Service: 5
Perfect Cantonese food
Atmosphere: 5
Food: 5
Service: 5
Under new ownership and team, Grade Cafe foods have changed for the better a year or two ago. The ambience and seating are the same. Portion are generally larger. And food taste better. If you are new to this place, try it. They have a large. For previous visitors before the change of management, it is worth trying their menu items again. The menu title remain stable but the ingredients and taste improved. Service is better.
Atmosphere: 4
Food: 5
Service: 5
Great experience from the moment I walked in.
Atmosphere: 5
Food: 5
Service: 5
Like authentic Asian food you definitely gotta go here. Fresh and delicious 10 out of 10 must try again
Atmosphere: 5
Food: 5
Service: 5
As a person from Hong Kong, the interior and food remind me a old(8-90’s) Cantonese restaurant flavour… it is just a very subtle experience from the environment and my tongue.. especially the dish Combinacion, the duck (pato). It is a delicious meal overall
Restaurantji Recommends
Great Place. Really family friendly every employee there was smiling and looked like they actually loved their job. Made a 5 hour drive home that much better. Thank you very much from our family.
There is something to be said about being able to relive the classic Chinese restaurant vibe from the late 90’s and early 2000’s where the ambiance is dimly lit to save on electricity costs, the service is attentively responsive, and the food is both generous in portion and cut into the optimal bite size chunks for acquisition via chopsticks. Not too many frills or superlatives, but it’s hard to find another HK/Cantonese style place out here that reminds me of my middle school era growing up in the Bay Area, and those nostalgia vibes hit hard.
Yummy hidden exquisite dining option! Workers are good at explaining their dishes. Felt like I was in Hong Kong again
first time going there! ordered to go since we live an hour away....the customer service rep that took my ordered rude, very rushed...I asked her questions she really didn't answered me much I order Hainan chicken they added sesame oil which make the taste nasty and the chow mein I want thick noodles they gave me thin noodles and its not as great... the broccoli and beef; they gave me chinese broccoli...again they rep said I should of told her american broccoli ma'am my first time there how do I know the resturant has two different type of broccoli (veggies) 🤣🤣 not going back there
I recently visited Grand Cafe, and while the food was quite good, my overall experience was significantly impacted by the cleanliness and atmosphere of the establishment.
First, the lighting in the restaurant is extremely dim, making it difficult to see clearly. It creates a rather unpleasant atmosphere, and this issue should be addressed to enhance the dining experience.
The bathrooms were another major disappointment. They were filthy and poorly maintained. When I went to wash my hands, the sink barely had enough water pressure, which made it difficult to clean my hands properly. I even noticed another customer skipping handwashing altogether, likely due to the inconvenience. This is a serious hygiene concern that needs immediate attention.
At our table, we had to clean the countertops ourselves using tea and napkins because they were dirty. Additionally, the soup bowls still had remnants of food in them, and the tea cups had lipstick marks and other residues, which was off-putting.
On a positive note, the employees were friendly, and the food itself was enjoyable. However, the lack of cleanliness and attention to hygiene is concerning.
I would recommend the food, but only if you’re willing to overlook the cleanliness issues. For safety reasons, proceed at your discretion. A deep cleaning and better maintenance could significantly improve the overall experience here.
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