Loard's ice cream dublin CA

I NEVER post bad reviews, but this was incredibly disappointing. I would expect a chain like Loard's to be consistent across all stores, but this was not it. They were out of many ingredients, my sundae was made incorrectly, and even the ingredients themselves were different than other locations I've been to (pizza pineapple used instead of crushed pineapple?!)! Please either get this location to be consistent with others or rename it to not sour opinions on Loard's.

Got a milkshake, milk was spoiled, threw up in my mouth before i finished it.

Wouldnt suggest risking it, milks like.... The key part of a milkshake.

Went in there today, 3/2/25, with our kids and the “employee” basically ignored us. There was clearly another person back there, but they would not come out to help us. The owner should fire them. There was no one in there—not surprising because there is no one to serve them. You are losing money because of your staff.

Ice cream

Atmosphere: 4

Food: 4

Service: 4

Just skip the Dublin store all together! This store gives the entire brand a bad name! Their prices are not posted. They don't know how to make what's on their menu! Out of basic ice cream shop ingredients. It's not worth the turn into the parking lot! If it's a franchise, Loard's needs to take it back!

Atmosphere: 1

Food: 1

Service: 1

Stood at empty counter for 10 minutes with kids picking out ice cream. Was told just a sec 2 times… walked out empty handed

I went to this Loard's because I love their ice cream, though I have passed them up before because they were a combination Mountain Mike's and Loard's. Staff was super friendly, they came out from the back within 10 seconds of me stepping in the door. Service was great, ice cream was great. I got a single scoop of mocha almond fudge on a waffle cone. Parking was fine, though it was near the end of the day. No issues!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mocha Almond Fudge

$1.25 convenience fee? Really? Just for a scoop of ice cream and didn’t provide any reason of why there is a convenience fee. No service and place seems empty and impatient.

omg! terrible ice cream I had to throw it away & the service was for the

Atmosphere: 1

Food: 1

Service: 1

FILTHY! SERVER NEVER WASHED HIS HANDS. THEN PROCEEDED TO WHIPE HIS NOSE WITH THE HAND HE HAD THE SCOOPER IN TO SERVE US. I LEFT AND WILL NEVER RETURN.

Atmosphere: 1

Food: 1

Service: 1

Absoulty awful! This ice cream shop quality has fallen off a cliff! Used to be the best in town, bought a tub of black raspberry marble to go with my pizza. Ice cream was icy and crunchy, not smooth and creamy. Either freezer burnt and like 2 years old, or... half melted and was refroze. Both are awful business practices in high end San Ramon, corporate needs to get involved and make some management changes. Pretty sure same folks own the mountain Mike's attached and that was also the worst pizza experience of my life. Used to be the best, now its trash. Just like this ice cream.

Terrible service. Waited for 15 minutes and boy at register (on the mountain Mike's Pizza side) saw me, looked at me and then never came over. No "I'll be right with you" "Welcome in!". Nothing. Just disappeared into the back several times. Never coming back. Word of advice: If you're going hire your under age family members for cheap labor, train them on how to retain customers by using basic customer service skills. The reviews on yelp speak for themselves as well. They’ve been scamming and delivering bad customer service for years. I wish Loard’s corporate would put a stop to them because they are ruining the brand.

No bananas for a banana special. Only can have chocolate ice cream in milkshakes. Workers didn’t speak English.

No bananas for a banana special. Only can have chocolate ice cream in milkshakes. Workers didn’t speak English.

According to Google they carry Passion fruit ice cream. But when I got there, they don't carry that flavor.