El Pollo Loco
$ • Mexican, Fast Food, Chicken Shop
Hours:
13340 Limonite Ave, Eastvale
(909) 983-0025
About El Pollo Loco
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El Pollo Loco Reviews
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I decided after 2 years to give this place another try. The owner really needs to do something about the service in this location. Why does it take an hour to order and get your food in the DRIVE THRU?! My lord does the owner check the reviews? The kid at the window just tells you how much u owe. Shouldn’t you verify the order? Handed the food out after 20 min sitting there no lie. The person in front of me peeled off out of the parking lot and you could still hear him down...read full review
👎🏻they're always forgetting crap from our orders lol thanks for the generous serving of 4 of chips tho, my kids were real happy 😂
Ratings
Menu
Hours
| Monday | 10AM - 11PM |
| Tuesday | 10AM - 11PM |
| Wednesday | 10AM - 11PM |
| Thursday | 10AM - 11PM |
| Friday | 10AM - 11PM |
| Saturday | 10AM - 11PM |
| Sunday | 10AM - 11PM |
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El Pollo Loco is a family-friendly restaurant serving yummy food, including their popular family pack. The staff is friendly and welcoming, providing excellent service. The restaurant has improved significantly in cleanliness and food taste. The employees are happy and eager to help, even going above and beyond to ensure customer satisfaction. Customers have praised the service, particularly mentioning a cashier and manager named Jose for their great customer service and attention to detail.
However, some recent experiences have highlighted areas for improvement. One customer noted that their order of 2 double chicken tostada salads arrived quickly but lacked salsa and extra dressings, which left them wishing for better communication options through the ordering app. Another customer expressed frustration over receiving only 2 pieces of chicken instead of 3 and a mix-up with the side items. Despite this, they appreciated the manager's effective response to the issue and reaffirmed that the food is always fresh. Overall, El Pollo Loco continues to be a place where many enjoy delicious meals and happy service.