My order is almost always wrong. I understand difficulties in fast food. Even if they give me the wrong food, or they go brain dead when i order more than one thing.. I'll let it go and pay for less than what i got and eat it. But dang. i don't even wanna come to this pollo loco cause i know I'll be disappointed or I'll have to take a part time job just to take my order. Management isn't doing their job.
Food: 3
Service: 1
Holly Ferreira
Have been here twice and both times they have messed up our order. Ordered this evening and they forgot a chicken thigh we ordered, gave us a bowl we didn’t order, and the churros we got are rock hard. I don’t know if we’ve just happen to come during off times but I don’t think we’ll be back
Food: 2
Service: 2
NubiaKoné
I couldnt write a review without giving a star. So sorry for the low star rating. I have never even been here, I was just looking online for a clean Polo Loco and surprisingly the very first review said that it is clean here. I looked for more reviews that mentioned “clean” but I didn’t see any as if cleanliness is not important to many people. O well we will see! Stay clean people
James Killinger
Five stars across the board. Clean, delicious, fast, friendly, proportionately priced. That’s a tough combo to beat! Chicken guac queso burrito ftw. 😁
Atmosphere: 5
Food: 5
Service: 5
Don Williams
Take out for a reunion brunch. Good predictable product.
Sandy Saleem
Always missing my order and they have bad attitude with the customer A month ago i order online order and send my husband to pickup drive 20 minutes to this location. And they gave him wrong order, i have to call them and they make me to go back again take my right order I didn’t even want anything for free all my questions is. When you missed up the order you don’t realize that you have wrong order you just gave to customer at least call them apologize. They wait for us to call them Today May 25 2025 my order for the second time missed up again They forgot my Guacamole so i called again they want me to go back again. Why seriously why i have to drive back again and i have my friends at the house want to eat Its not nice that the manager responded to me i will give you a large Guacamole Very bad service, I don’t recommend this place at all
Atmosphere: 1
Food: 5
Service: 1
Argena Hill
Went to the one on Avocado Street In El Cajon, California $46 and I forgot the tortillas🤬
Samantha Lozano
Very delicious, I recommend downloading the app and you will have more discounts ?
Bertha Caspeta
The best chicken in San Diego and very clean
Atmosphere: 5
Food: 5
Service: 5
Fidelia Gaspar juan
Excellent service, very tasty chicken and beans and rice. I love the service. The manager, Elisabet, is very friendly.
My order is almost always wrong. I understand difficulties in fast food. Even if they give me the wrong food, or they go brain dead when i order more than one thing.. I'll let it go and pay for less than what i got and eat it. But dang. i don't even wanna come to this pollo loco cause i know I'll be disappointed or I'll have to take a part time job just to take my order. Management isn't doing their job.
Food: 3
Service: 1
Have been here twice and both times they have messed up our order. Ordered this evening and they forgot a chicken thigh we ordered, gave us a bowl we didn’t order, and the churros we got are rock hard. I don’t know if we’ve just happen to come during off times but I don’t think we’ll be back
Food: 2
Service: 2
I couldnt write a review without giving a star. So sorry for the low star rating. I have never even been here, I was just looking online for a clean Polo Loco and surprisingly the very first review said that it is clean here. I looked for more reviews that mentioned “clean” but I didn’t see any as if cleanliness is not important to many people. O well we will see! Stay clean people
Five stars across the board.
Clean, delicious, fast, friendly,
proportionately priced.
That’s a tough combo to beat!
Chicken guac queso burrito ftw. 😁
Atmosphere: 5
Food: 5
Service: 5
Take out for a reunion brunch. Good predictable product.
Always missing my order and they have bad attitude with the customer A month ago i order online order and send my husband to pickup drive 20 minutes to this location. And they gave him wrong order, i have to call them and they make me to go back again take my right order I didn’t even want anything for free all my questions is. When you missed up the order you don’t realize that you have wrong order you just gave to customer at least call them apologize. They wait for us to call them
Today May 25 2025 my order for the second time missed up again
They forgot my Guacamole so i called again they want me to go back again. Why seriously why i have to drive back again and i have my friends at the house want to eat
Its not nice that the manager responded to me i will give you a large Guacamole Very bad service, I don’t recommend this place at all
Atmosphere: 1
Food: 5
Service: 1
Went to the one on Avocado Street
In El Cajon, California $46 and I forgot the tortillas🤬
Very delicious, I recommend downloading the app and you will have more discounts ?
The best chicken in San Diego and very clean
Atmosphere: 5
Food: 5
Service: 5
Excellent service, very tasty chicken and beans and rice. I love the service. The manager, Elisabet, is very friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I still can’t find the cheese on this nachos lol they were more like chicken bowl with chips
Your Chicken is the Best !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
We always like pollo loco, we go often
Parking: Easy to find parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chicken Avocado Salad
Make sure you ask them if they have their chicken pisole soup. It's very seasonal so it's not always there it is fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup
Food service all delicious
Atmosphere: 5
Food: 5
Service: 5
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