The two ladies working the front noticed my wife's hospital sticker attached to her shirt and went above and beyond to make sure the large order we had was had everything we needed for the ground we were hosting. It was a beautiful thing they did that cost them nothing and It goes such a long way.
rudy garcia
Update: El Pollo loco reached out to me and invited me back to make things right.. I got a personal call from Norma the manager of that location.. Norma truly cares and is passionate about the customer experience.
What I did learn is it never was the restaurants fault. The problem is with corporate, the chickens they order are very small and doesn't competitively compete with other establishments. Overpriced for what you get.
$18 dollars and some change is what I paid for two crunchy tacos and a two-piece dinner plate... I feel I was cheated and robbed. The wing was the size of a salsa container and I was given a core from the lettuce in my salad.. I now know why nobody talks about El Pollo loco and I can get so much more for my $18 and some change somewhere else
Atmosphere: 4
Food: 4
Service: 5
Mark Robles
I purchased a Mixed 8 piece family meal with flour tortillas. When I returned home, I realized that I was not given flour tortillas. I returned, explained the issue, ordered four Churros and the women taking orders immediately fixed it. There was no dispute. I was given extra flour tortillas and comped 2 Churros. I'm very pleased. It is not often that I write reviews like this-that says it all. You guys need to hold onto her, and please let her know how great of a job she did Thank you!
Atmosphere: 5
Food: 5
Service: 5
Perez
Some of the best food on the planet, their chicken and rice at beans are the very best, the flavor is a ten.
Atmosphere: 5
Food: 5
Service: 5
Eric Cook
Food is always made fresh when I go. Employees have great customer service. App has good deals. Great Location.
Atmosphere: 5
Food: 5
Service: 5
Dee Johnson
I walk in and feel like I am bothering them. When I asked a question about the rewards program, they didn't know. So I walked out.
Atmosphere: 1
Food: 1
Service: 1
Esmeralda Mayon
Poor customer service and the food matched it. Cold and dry .... wasted my money 💰
Atmosphere: 1
Food: 1
Service: 1
Denisse Arteaga
🍗😋
Keshia Sims
It was late. It was ok. I've had better flavorful, juicier at other locations in Arizona and it wasn't late night. Went to drive thru ordered 8 pc chicken only thigh and legs with tortillas and small side of rice. spent about $24 can't attest to a few question because I went through drive through after 9pm
Food: 3
Security Service
Ordered three pieces of chicken legs for two days in a row they’ve been putting the chicken in a paper bag for the oil is leaking through the paper bag. Very not cool.
The two ladies working the front noticed my wife's hospital sticker attached to her shirt and went above and beyond to make sure the large order we had was had everything we needed for the ground we were hosting. It was a beautiful thing they did that cost them nothing and It goes such a long way.
Update: El Pollo loco reached out to me and invited me back to make things right.. I got a personal call from Norma the manager of that location.. Norma truly cares and is passionate about the customer experience.
What I did learn is it never was the restaurants fault. The problem is with corporate, the chickens they order are very small and doesn't competitively compete with other establishments. Overpriced for what you get.
$18 dollars and some change is what I paid for two crunchy tacos and a two-piece dinner plate... I feel I was cheated and robbed. The wing was the size of a salsa container and I was given a core from the lettuce in my salad.. I now know why nobody talks about El Pollo loco and I can get so much more for my $18 and some change somewhere else
Atmosphere: 4
Food: 4
Service: 5
I purchased a Mixed 8 piece family meal with flour tortillas. When I returned home, I realized that I was not given flour tortillas. I returned, explained the issue, ordered four Churros and the women taking orders immediately fixed it. There was no dispute. I was given extra flour tortillas and comped 2 Churros. I'm very pleased. It is not often that I write reviews like this-that says it all. You guys need to hold onto her, and please let her know how great of a job she did
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Some of the best food on the planet, their chicken and rice at beans are the very best, the flavor is a ten.
Atmosphere: 5
Food: 5
Service: 5
Food is always made fresh when I go. Employees have great customer service. App has good deals. Great Location.
Atmosphere: 5
Food: 5
Service: 5
I walk in and feel like I am bothering them. When I asked a question about the rewards program, they didn't know. So I walked out.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service and the food matched it. Cold and dry .... wasted my money 💰
Atmosphere: 1
Food: 1
Service: 1
🍗😋
It was late. It was ok. I've had better flavorful, juicier at other locations in Arizona and it wasn't late night. Went to drive thru ordered 8 pc chicken only thigh and legs with tortillas and small side of rice. spent about $24 can't attest to a few question because I went through drive through after 9pm
Food: 3
Ordered three pieces of chicken legs for two days in a row they’ve been putting the chicken in a paper bag for the oil is leaking through the paper bag. Very not cool.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
To expensive. I used to like it for the price. Not anymore.
Atmosphere: 4
Food: 5
Service: 5
Typical fast food atmosphere.
Atmosphere: 1
Food: 3
Service: 3
Nice people
Atmosphere: 5
Food: 5
Service: 5
Really enjoy their chicken
omg...chicken over cooked, dry...it sucked
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