I’ve been coming to this location since 1993 and have only seen the homeless problem outside get worse and worse with all the loitering! They only use one window in the drive-through so it’s always backed up! My last experience I had to wait in line from the drive-through because it was so backed up just so I could drive around and park curbside! Well, I ordered curbside, and my food was never brought out to me! I ordered through the app at home, drove to the location, then selected my curbside after all that. Waited 15 minutes. Tried to call the store three times and no one answered. Even left a voicemail telling them I just need a refund And my food is never been brought out to me after 15 minutes sitting there. Then I proceeded to go find the corporate customer service number so I could try to get a refund from them. Never got the refund. I’ve recorded now three calls to customer service, I have submitted a ticket online, And after submitting the ticket online, was called by the regional district manager, who was supposed to help me with my refund. I explained to her why I ordered curbside due to all the homeless. I don’t feel safe going in. The drive-through is always backed up so she offered To mail me a gift card. After over a week, I texted her to tell her I never received my gift card and confirmed the address I sent her was correct. She told me she sent it so I waited another week. Following up after two weeks, she told me that she sent it but clearly I haven’t gotten it yet and I don’t believe she sent it. I proceeded to call customer service again because the email from submitting the ticket online expired after 72 hours and the district manager had promised me she mailed my gift card in the form of my refund lol. Dealing with customer service the third time, I recorded a representative telling me this would be escalated to their regional office since I have been Stonewall and lied to by the district manager! It is now been over a week. I have gotten no call or voicemail. And still no gift card in the mail! So now I am being forced to file a complaint with the FTC to further investigate this and hopefully prompt a conversation with McDonald’s executive office. All over $15! I have never been through such a hassle to get a refund in my life and just wanted to tell all you people that read these reviews what this company will do if you order on the app curbside and don’t get your food what you will have to go through! Of all the other fast food companies, McDonald’s has been the most complicated procedure to deal with in terms of getting a refund for food you were never served, This is absolutely ridiculous and a violation of consumer rights! I can’t believe a district manager would lie in customer service with literally do everything they can to Stonewall you and lie to your face that it’s being escalated. Luckily, I recorded everything! I recommend not telling these people you are recording them because then they will just refuse to talk to you from my experience. A franchise owner of this establishment at this location needs to seriously check on its staff! This entire situation could’ve been avoided. Had they just answered their phone. I can’t believe of all places McDonald’s would be doing this! Buyer beware!
Atmosphere: 1
Food: 1
Service: 1
Danny D
This place stays messing up orders. I have to orders in front of them just to be sure they didn’t screw up again. Drive thru, self serve kiosk, everything. There only redeeming factor is that they will own up to mistakes and provide complimentary fries or whatever.
Atmosphere: 1
Food: 4
Service: 2
A G
I ordered 2 deluxe breakfasts and one was missing. I re ordered it and the item was missing again. Not only is this location slow, they’re also incompetent
Atmosphere: 1
Food: 1
Service: 1
Lisa Antcliff
Best service! Junior really takes care of you always smiling, kind ,super professional. Please promote him to HR. He has the best personality. Very intelligent
Atmosphere: 5
Food: 5
Service: 5
Juice
Ate in. Table service is usually pretty quick here. Hot fresh amazing food. Hard to find somewhere to sit that had a clean table though (crumbs, dried sticky pop, wrappers, etc.)
Atmosphere: 3
Food: 5
Service: 5
Ms. Michelle Meier
Went to drive thru. Fries weren’t hot. As much as we pay for a burger and fries our fries should Always be hot!
Atmosphere: 4
Food: 3
Service: 4
Julia Wise
Decent
Guadalupe Sanchez
Ice coffee 🥰
Atmosphere: 5
Food: 5
Service: 5
Husam Al taee
Not clean in general and no clean table, needs a lot of cleaning
Don’t go here if you are on a time crunch. Curbside order takes at least 10 minutes to be delivered after checking in with an order that was made far in advance. Employees here don’t seem motivated to work.
Atmosphere: 1
Food: 1
Service: 1
Nikki Kersey
THIS IS THE FASTEST MCDONALD LINE EVER!! As soon as you place your order, you pay, you get your order! It's that fast! We prep', good employees... I've never had fast food, fast! Don't believe me, try them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Michelle Herrera
Didn't eat inside but the drive thru service was prompt
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Mcdouble, Cheeseburger
Dennis Birkbeck
Is McDonald's been eating eating the same thing for 50 years the only difference is the price.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Big Mac
Pinball Assassin
Why would anyone eat fast food anymore... it's extremely expensive, taste cheap and bland, is extremely unhealthy, and not fast at all. There is literally NO reason to eat ANY fast food! Unless your goal is to be fat and poor there is no reason.
Terrible.
Atmosphere: 1
Food: 1
Service: 1
I’ve been coming to this location since 1993 and have only seen the homeless problem outside get worse and worse with all the loitering! They only use one window in the drive-through so it’s always backed up! My last experience I had to wait in line from the drive-through because it was so backed up just so I could drive around and park curbside! Well, I ordered curbside, and my food was never brought out to me! I ordered through the app at home, drove to the location, then selected my curbside after all that. Waited 15 minutes. Tried to call the store three times and no one answered. Even left a voicemail telling them I just need a refund And my food is never been brought out to me after 15 minutes sitting there. Then I proceeded to go find the corporate customer service number so I could try to get a refund from them. Never got the refund. I’ve recorded now three calls to customer service, I have submitted a ticket online, And after submitting the ticket online, was called by the regional district manager, who was supposed to help me with my refund. I explained to her why I ordered curbside due to all the homeless. I don’t feel safe going in. The drive-through is always backed up so she offered To mail me a gift card. After over a week, I texted her to tell her I never received my gift card and confirmed the address I sent her was correct. She told me she sent it so I waited another week. Following up after two weeks, she told me that she sent it but clearly I haven’t gotten it yet and I don’t believe she sent it. I proceeded to call customer service again because the email from submitting the ticket online expired after 72 hours and the district manager had promised me she mailed my gift card in the form of my refund lol. Dealing with customer service the third time, I recorded a representative telling me this would be escalated to their regional office since I have been Stonewall and lied to by the district manager! It is now been over a week. I have gotten no call or voicemail. And still no gift card in the mail! So now I am being forced to file a complaint with the FTC to further investigate this and hopefully prompt a conversation with McDonald’s executive office. All over $15! I have never been through such a hassle to get a refund in my life and just wanted to tell all you people that read these reviews what this company will do if you order on the app curbside and don’t get your food what you will have to go through! Of all the other fast food companies, McDonald’s has been the most complicated procedure to deal with in terms of getting a refund for food you were never served, This is absolutely ridiculous and a violation of consumer rights! I can’t believe a district manager would lie in customer service with literally do everything they can to Stonewall you and lie to your face that it’s being escalated. Luckily, I recorded everything! I recommend not telling these people you are recording them because then they will just refuse to talk to you from my experience. A franchise owner of this establishment at this location needs to seriously check on its staff! This entire situation could’ve been avoided. Had they just answered their phone. I can’t believe of all places McDonald’s would be doing this!
Buyer beware!
Atmosphere: 1
Food: 1
Service: 1
This place stays messing up orders. I have to orders in front of them just to be sure they didn’t screw up again. Drive thru, self serve kiosk, everything. There only redeeming factor is that they will own up to mistakes and provide complimentary fries or whatever.
Atmosphere: 1
Food: 4
Service: 2
I ordered 2 deluxe breakfasts and one was missing. I re ordered it and the item was missing again. Not only is this location slow, they’re also incompetent
Atmosphere: 1
Food: 1
Service: 1
Best service! Junior really takes care of you always smiling, kind ,super professional. Please promote him to HR. He has the best personality. Very intelligent
Atmosphere: 5
Food: 5
Service: 5
Ate in. Table service is usually pretty quick here. Hot fresh amazing food. Hard to find somewhere to sit that had a clean table though (crumbs, dried sticky pop, wrappers, etc.)
Atmosphere: 3
Food: 5
Service: 5
Went to drive thru. Fries weren’t hot. As much as we pay for a burger and fries our fries should Always be hot!
Atmosphere: 4
Food: 3
Service: 4
Decent
Ice coffee 🥰
Atmosphere: 5
Food: 5
Service: 5
Not clean in general and no clean table, needs a lot of cleaning
Atmosphere: 1
Food: 3
Service: 3
Restaurantji Recommends
Don’t go here if you are on a time crunch. Curbside order takes at least 10 minutes to be delivered after checking in with an order that was made far in advance. Employees here don’t seem motivated to work.
Atmosphere: 1
Food: 1
Service: 1
THIS IS THE FASTEST MCDONALD LINE EVER!! As soon as you place your order, you pay, you get your order! It's that fast! We prep', good employees... I've never had fast food, fast! Don't believe me, try them.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Didn't eat inside but the drive thru service was prompt
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Mcdouble, Cheeseburger
Is McDonald's been eating eating the same thing for 50 years the only difference is the price.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Big Mac
Why would anyone eat fast food anymore... it's extremely expensive, taste cheap and bland, is extremely unhealthy, and not fast at all. There is literally NO reason to eat ANY fast food! Unless your goal is to be fat and poor there is no reason.
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