Food is amazing Customer services is below 0 I came yesterday and asked for broccoli soups I asked for extra bread , they said they don’t have bread, I came in today asked what’s inside the chili soup, girl on the register said she doesn't know cuz she’s not the one who makes it What an unprofessional answer
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Broccoli Cheddar Soup
yvette wilson
Go to a different location, this one needs help .
Food: 1
Ellie Martinez
My friend ordered a soup, smoothie and everything bagel. 54 DOLLARS?! Also the mango smoothie tasted so bad, almost like butter. It was undrinkable
Atmosphere: 3
Food: 1
Service: 3
Cara Roberts
I went to Panera for the first time in a long time and it’s really gone downhill my $30 lunch tasted terrible how could you go wrong with salad sandwich and soup? Everything was soggy and not fresh. Also, I noticed that everything seemed a little bit unclean. Even the card reader was so dirty. It wouldn’t read my card.I don’t know how they are still open in this economy.
Cece Salas
The person preparing the food is using his bare hands, scratching himself, and popping food into his mouth periodically that’s supposed to go on whatever he’s making for a customer. Not only was the place dirty, the employees don’t practice safety food handling procedures. They don’t even hide it.
Atmosphere: 1
Food: 1
Service: 1
Laura Tirado
I am very disappointed. I went on Thursday to order on the drive thru, and I made two different orders. I also ordered a lemonade, but when I tasted it , it tasted gassy, so I had to return it and get a replacement. When I got home, I found out that I didn't get any baguette sides nor the two deserts I ordered, which were a brownie and a chocolate chip. I live all the way in Alpine, so I couldnt just drive back. I called the store, and I spoke to a manager who apologized and told me I would have credit to get the items I was missing or a free sandwich. He asked for my complete name and said that he would have it written down for when I come to the store they would know. I went this morning, and I was told that they couldn't give me anything because my name was not written on their notes, and I didn't have my receipt. I always go to Santee and have no issues there, but this time I decided to go to El Cajon, and I won't be going there anymore.
Atmosphere: 1
Food: 5
Service: 1
Rebecca Simonton
iced chai good as always,, also love the chocolate chip muffy, but wouldn't get the bacon Mac and cheese and corn chowder again. both super heavy and my tummy hurts now
Panera bread CLEARLY DOESNT CARE FOR CUSTOMER SATISFACTION!!! Apparently they only except cash! I went thru the drive thru - no sign!!! Until you get to the order window then there’s a sign no cash only. I didn’t have cash this morning only my card. I asked if they can take my order so when I return I don’t have to wait again. I was informed that’s not an options plus I have to sit in this line until the 3 people in front of me get there order. So after 10 mins of being stuck in the drive thru I went for cash. Upon my return I explained the inconvenience your staff and I asked them to put a sign up BEFORE you get trapped in the drive thru. I didn’t recieve a discount nor an apology. I’m done with this location. Einstein‘s bagels !!!!!!! has the same order and their customer service is better. I’ll take my business t!!!!
Atmosphere: 1
Food: 5
Service: 1
amiee brewer
I go here 2 or 3 times a week unlimited sip club. Good sandwiches and soup
Dirty. Unbussed tables throughout the restaurant at 1:00pm. We had to clean a table ourselves. When the person finally bussed the tables he did not wipe any of them.
I'm a very fair and understanding person, but this was just too much.
First off upon arrival, the employees refuse to ring you up at the register, so you're stuck at a kiosk, whatever that's fine. But when we had questions about the menu, the employees were absolutely no help at all.
After we ordered, I used the men's restroom. Now, again, I understand bathrooms at restaurants are not perfectly clean. But to have hair and big chunks of TOENAIL all over the floor is unacceptable(Photos attacjed to this review of the toenails). on the other side of that wall is the kitchen, and that's the same bathroom the employees are using who are preparing my food. Absolutely disgusting and NO excuse. SHAME on management.
Now we are waiting for our food and when it's ready they can't even make our order correctly. Half sandwiches instead of wholes, incorrect side, Turkey sandwich instead of the chicken we ordered, and just poor plating quality. I've been going to Panerra since they opened, I've never had such low quality food from one of their locations.
The meal for 3 people was $61.XX! We would have been more satisfied with McDonald's for $25.XX for 3 people.
I am hopeful management sees this review and offers a full refund. You cannot charge $60.00 for a bad experience, disquisting environment, and sub par badly cooked food. I will definitely remember this experience when I consider trying Panerra again.... Maybe.
Whoever manages this location should be gone, I manage for a company, and this place is clearly poorly managed. They need to lower their prices 70% for people to expect poor service, low quality food, and a dirty environment. Maybe then not all the reviews here would be terrible.
Atmosphere: 1
Food: 2
Service: 1
Cindy Greene
They were a little slow to prepare my order, but graciously replaced my tomato soup, when I tried to pull the napkins out from under it and spilled most of the delicious soup all over everything {including my yellow pants}. They even gave me another bag of chips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup
Judy Orr
Today I used the drive thru for the first time, I ordered an avocado/bacon melt. When I got home I took out my sandwich and it was not what I ordered, it was pepperoni, I could not eat it as it was too spicy/salty. I am thoroughly disappointed.
Food: 1
Service: 2
lexi e
This is one of the worse off locations imo- the drive thru can take almost an hour (even if the line isn’t too long) & the quality of food I’ve gotten here is consistently lower than other places— staff is always friendly though
Atmosphere: 2
Food: 1
Service: 2
John Wilfley
Takes forever for them to handle a simple order and when the food arrives it's cold.
Food is amazing
Customer services is below 0
I came yesterday and asked for broccoli soups
I asked for extra bread , they said they don’t have bread, I came in today asked what’s inside the chili soup, girl on the register said she doesn't know cuz she’s not the one who makes it
What an unprofessional answer
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Broccoli Cheddar Soup
Go to a different location, this one needs help .
Food: 1
My friend ordered a soup, smoothie and everything bagel. 54 DOLLARS?!
Also the mango smoothie tasted so bad, almost like butter. It was undrinkable
Atmosphere: 3
Food: 1
Service: 3
I went to Panera for the first time in a long time and it’s really gone downhill my $30 lunch tasted terrible how could you go wrong with salad sandwich and soup? Everything was soggy and not fresh. Also, I noticed that everything seemed a little bit unclean. Even the card reader was so dirty. It wouldn’t read my card.I don’t know how they are still open in this economy.
The person preparing the food is using his bare hands, scratching himself, and popping food into his mouth periodically that’s supposed to go on whatever he’s making for a customer. Not only was the place dirty, the employees don’t practice safety food handling procedures. They don’t even hide it.
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed. I went on Thursday to order on the drive thru, and I made two different orders. I also ordered a lemonade, but when I tasted it , it tasted gassy, so I had to return it and get a replacement. When I got home, I found out that I didn't get any baguette sides nor the two deserts I ordered, which were a brownie and a chocolate chip. I live all the way in Alpine, so I couldnt just drive back. I called the store, and I spoke to a manager who apologized and told me I would have credit to get the items I was missing or a free sandwich. He asked for my complete name and said that he would have it written down for when I come to the store they would know. I went this morning, and I was told that they couldn't give me anything because my name was not written on their notes, and I didn't have my receipt. I always go to Santee and have no issues there, but this time I decided to go to El Cajon, and I won't be going there anymore.
Atmosphere: 1
Food: 5
Service: 1
iced chai good as always,, also love the chocolate chip muffy, but wouldn't get the bacon Mac and cheese and corn chowder again. both super heavy and my tummy hurts now
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: New Pomegranate Hibiscus Tea - Naturally Flavored Herbal Tea
Panera bread CLEARLY DOESNT CARE FOR CUSTOMER SATISFACTION!!! Apparently they only except cash! I went thru the drive thru - no sign!!! Until you get to the order window then there’s a sign no cash only. I didn’t have cash this morning only my card. I asked if they can take my order so when I return I don’t have to wait again. I was informed that’s not an options plus I have to sit in this line until the 3 people in front of me get there order. So after 10 mins of being stuck in the drive thru I went for cash. Upon my return I explained the inconvenience your staff and I asked them to put a sign up BEFORE you get trapped in the drive thru. I didn’t recieve a discount nor an apology. I’m done with this location. Einstein‘s bagels !!!!!!! has the same order and their customer service is better. I’ll take my business t!!!!
Atmosphere: 1
Food: 5
Service: 1
I go here 2 or 3 times a week unlimited sip club. Good sandwiches and soup
Wheelchair accessibility: Easy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup, Creamy Tomato Soup, Blueberry Muffin, Cinnamon Roll
Dirty. Unbussed tables throughout the restaurant at 1:00pm.
We had to clean a table ourselves.
When the person finally bussed the tables he did not wipe any of them.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
Restaurantji Recommends
I'm a very fair and understanding person, but this was just too much.
First off upon arrival, the employees refuse to ring you up at the register, so you're stuck at a kiosk, whatever that's fine. But when we had questions about the menu, the employees were absolutely no help at all.
After we ordered, I used the men's restroom. Now, again, I understand bathrooms at restaurants are not perfectly clean. But to have hair and big chunks of TOENAIL all over the floor is unacceptable(Photos attacjed to this review of the toenails). on the other side of that wall is the kitchen, and that's the same bathroom the employees are using who are preparing my food. Absolutely disgusting and NO excuse. SHAME on management.
Now we are waiting for our food and when it's ready they can't even make our order correctly. Half sandwiches instead of wholes, incorrect side, Turkey sandwich instead of the chicken we ordered, and just poor plating quality. I've been going to Panerra since they opened, I've never had such low quality food from one of their locations.
The meal for 3 people was $61.XX! We would have been more satisfied with McDonald's for $25.XX for 3 people.
I am hopeful management sees this review and offers a full refund. You cannot charge $60.00 for a bad experience, disquisting environment, and sub par badly cooked food. I will definitely remember this experience when I consider trying Panerra again.... Maybe.
Whoever manages this location should be gone, I manage for a company, and this place is clearly poorly managed. They need to lower their prices 70% for people to expect poor service, low quality food, and a dirty environment. Maybe then not all the reviews here would be terrible.
Atmosphere: 1
Food: 2
Service: 1
They were a little slow to prepare my order, but graciously replaced my tomato soup, when I tried to pull the napkins out from under it and spilled most of the delicious soup all over everything {including my yellow pants}. They even gave me another bag of chips.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup
Today I used the drive thru for the first time, I ordered an avocado/bacon melt. When I got home I took out my sandwich and it was not what I ordered, it was pepperoni, I could not eat it as it was too spicy/salty. I am thoroughly disappointed.
Food: 1
Service: 2
This is one of the worse off locations imo- the drive thru can take almost an hour (even if the line isn’t too long) & the quality of food I’ve gotten here is consistently lower than other places— staff is always friendly though
Atmosphere: 2
Food: 1
Service: 2
Takes forever for them to handle a simple order and when the food arrives it's cold.
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