HORRIBLE. Giving my dirty looks when I entered the store and when I said I placed a mobile order. Then you skim on my food like it’s coming out of your pocket, after my order says to add more of certain things. To make things worse, my sandwiches were cold. Added the top of the jalapeño that’s clearly inedible.
Atmosphere: 1
Food: 1
Service: 1
Robert Washington
First off the employee Justin needs to be fired. Went in to get a sandwich today and when I entered he was working on a online order for 3 sandwiches and was at the veggie station with them. He did not say a word to me until he was done about 10 minutes later with the order and packing it up. I believe one of the previous reviews mentioned something similar to this happening to them and they left. I believe hes doing this on purpose so people just leave and he can avoid work. He asks me what can I get you and I pull out my phone to read my wife's order and browse for the text to read it off. He says do you need more time and I told him gimme just a minute and he replied with we are not doing this I refuse to serve you have a good day. He then closes the glass cases and walks to the back of the store. As a former subway employee a long time ago to me it definitely seemed he was working at a snails pace on purpose possibly to get me to leave like others have stated in previous reviews. The lack of customer service is ridiculous for this place. They need to do better do not give them your money. This needs to be fixed or they need to shut down unacceptable service
Atmosphere: 1
Food: 1
Service: 1
Marcus
Went in at 8:50pm 11/21/25. No one was in line or even in the store but the worker. It was instant eye roll from him. He told me it would be awhile before he could get to me because he had 3 online orders to do first. Mind you, I had one simple sandwich I wanted. Why do I have to wait for online orders? I am in the store! Then he gave attitude and mixed under his breath when I left
Service: 1
melissa de los santos
nice services for manager
Atmosphere: 5
Food: 5
Service: 5
Manuel Reyes
Would not recommend this location. They try and upcharge you for everything, went last night and the guy working argued about me and my girlfriend having to pay $1 for barely even a scoop of there new stuffing. It never said anywhere on the menu that it cost more and he didn’t mention it. I don’t know if he charged me for it at the end due to the guy not giving me my receipt either. Very unpleased with my visit and will not be returning to this location. At least the food was decent.
Atmosphere: 3
Food: 4
Service: 1
Monserrat Sanchez
3 stars Just because it doesn't has public restroom for clean my hands 😜
Atmosphere: 4
Food: 5
Service: 4
Kush strain
Every time I go to this Subway, there’s only one person running the entire store—taking orders, making food, and handling checkout. It’s incredibly slow, and the online orders are never ready when I arrive, even when I order well in advance through the app. Frustrating experience every time.
Atmosphere: 1
Food: 3
Service: 1
Dennis Davies
It was like he was trying to save money for the company, and I only bought a 6 inch. What a joke never again.
Food: 1
Service: 1
Jaklin Anyouel
They have bad service. Yesterday I made order through online and I supposed to pick up my order at 9 : 45 pm. When I arrived there I saw the shop was close and they charge me for my food.
I placed an order online for delivery and I had order a Dr Pepper when my food came they wrote a note saying sorry we didn’t have coke so they gave me a free cookie and more steak on my sandwich , I really appreciate that, there are some good people in this world. So thank you again for doing that
Food: 5
Service: 5
Jessica M
I love there food but I must say that I was HIGHLY disappointed that this restaurant DID NOT have a restroom for their customers to use!!!!
Atmosphere: 3
Food: 5
Service: 3
rocky stovall
Today Justin and his sidekick(I'm sorry i didn't get your name) made our day this evening. Thank you for your customer service rizz!
Atmosphere: 5
Food: 5
Service: 5
C T
I had an exceptional experience at the Subway on 915 Broadway in El Cajon, and it’s all thanks to Carlos, a young man who completely transformed my visit. From the moment I walked in, his attentiveness and kindness stood out. He crafted what is, without a doubt, the best Subway sandwich I’ve ever had in California. The care and precision he put into making it were unmatched, and it’s clear that he genuinely enjoys what he does.
The restaurant itself was spotless, which made my experience even better. It’s rare these days to find someone who takes such pride in their work, and Carlos exemplifies this in every way. I’ll be coming back tomorrow for another sub, and I truly hope Subway recognizes his hard work with a promotion. If you’re in El Cajon, do yourself a favor and visit this location—ask for Carlos, and you won’t be disappointed.
Khadish very nice manager
Atmosphere: 5
Food: 5
Service: 5
HORRIBLE. Giving my dirty looks when I entered the store and when I said I placed a mobile order. Then you skim on my food like it’s coming out of your pocket, after my order says to add more of certain things. To make things worse, my sandwiches were cold. Added the top of the jalapeño that’s clearly inedible.
Atmosphere: 1
Food: 1
Service: 1
First off the employee Justin needs to be fired. Went in to get a sandwich today and when I entered he was working on a online order for 3 sandwiches and was at the veggie station with them. He did not say a word to me until he was done about 10 minutes later with the order and packing it up. I believe one of the previous reviews mentioned something similar to this happening to them and they left. I believe hes doing this on purpose so people just leave and he can avoid work. He asks me what can I get you and I pull out my phone to read my wife's order and browse for the text to read it off. He says do you need more time and I told him gimme just a minute and he replied with we are not doing this I refuse to serve you have a good day. He then closes the glass cases and walks to the back of the store. As a former subway employee a long time ago to me it definitely seemed he was working at a snails pace on purpose possibly to get me to leave like others have stated in previous reviews. The lack of customer service is ridiculous for this place. They need to do better do not give them your money. This needs to be fixed or they need to shut down unacceptable service
Atmosphere: 1
Food: 1
Service: 1
Went in at 8:50pm 11/21/25. No one was in line or even in the store but the worker. It was instant eye roll from him. He told me it would be awhile before he could get to me because he had 3 online orders to do first. Mind you, I had one simple sandwich I wanted. Why do I have to wait for online orders? I am in the store! Then he gave attitude and mixed under his breath when I left
Service: 1
nice services for manager
Atmosphere: 5
Food: 5
Service: 5
Would not recommend this location. They try and upcharge you for everything, went last night and the guy working argued about me and my girlfriend having to pay $1 for barely even a scoop of there new stuffing. It never said anywhere on the menu that it cost more and he didn’t mention it. I don’t know if he charged me for it at the end due to the guy not giving me my receipt either. Very unpleased with my visit and will not be returning to this location. At least the food was decent.
Atmosphere: 3
Food: 4
Service: 1
3 stars Just because it doesn't has public restroom for clean my hands 😜
Atmosphere: 4
Food: 5
Service: 4
Every time I go to this Subway, there’s only one person running the entire store—taking orders, making food, and handling checkout. It’s incredibly slow, and the online orders are never ready when I arrive, even when I order well in advance through the app. Frustrating experience every time.
Atmosphere: 1
Food: 3
Service: 1
It was like he was trying to save money for the company, and I only bought a 6 inch. What a joke never again.
Food: 1
Service: 1
They have bad service. Yesterday I made order through online and I supposed to pick up my order at 9 : 45 pm. When I arrived there I saw the shop was close and they charge me for my food.
Service: 1
Restaurantji Recommends
I placed an order online for delivery and I had order a Dr Pepper when my food came they wrote a note saying sorry we didn’t have coke so they gave me a free cookie and more steak on my sandwich , I really appreciate that, there are some good people in this world. So thank you again for doing that
Food: 5
Service: 5
I love there food but I must say that I was HIGHLY disappointed that this restaurant DID NOT have a restroom for their customers to use!!!!
Atmosphere: 3
Food: 5
Service: 3
Today Justin and his sidekick(I'm sorry i didn't get your name) made our day this evening. Thank you for your customer service rizz!
Atmosphere: 5
Food: 5
Service: 5
I had an exceptional experience at the Subway on 915 Broadway in El Cajon, and it’s all thanks to Carlos, a young man who completely transformed my visit. From the moment I walked in, his attentiveness and kindness stood out. He crafted what is, without a doubt, the best Subway sandwich I’ve ever had in California. The care and precision he put into making it were unmatched, and it’s clear that he genuinely enjoys what he does.
The restaurant itself was spotless, which made my experience even better. It’s rare these days to find someone who takes such pride in their work, and Carlos exemplifies this in every way. I’ll be coming back tomorrow for another sub, and I truly hope Subway recognizes his hard work with a promotion. If you’re in El Cajon, do yourself a favor and visit this location—ask for Carlos, and you won’t be disappointed.
Atmosphere: 5
Food: 5
Service: 5
I'm Sorry but it is kind of a Bad Spot....
Atmosphere: 3
Food: 5
Service: 4
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