Lost my business today, which is unfortunate because I really like the food.
I have a group of friends over and was raving about the chimichurri sandwich at urbane, so we were going to pick up 4.
When I went online, it was grayed out. My friend looked on door dash and it was an option, but more expensive and I was able to pick up in store. So I called, then called again, then gave five minutes and called again. I waited 10 more, called again, then like 5 times in a row. They NEVER ANSWERED THE PHONE! why have a phone?
So I assumed they were closed or didn't have it and went to Jersey Mike's.
What a dumb reason to lose business
Food: 5
Service: 1
Bruce Edwards
Friendly staff, fast service, very clean, been coming to this Urbane for years, always good.
Atmosphere: 5
Food: 5
Service: 5
Mercari Pablo
Colton was a gentleman, real helpful guy and honestly always makes my day whenever I come in to urbane cafe. You guys got someone who knows service & hospitality! Thank you Colton
Atmosphere: 5
Food: 5
Service: 5
Linda Limon
The employees were very kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Sandwiches
Luke Glass
Itcy was very friendly and helpful! I had a great experience at Urbane Cafe and would love to return!
Atmosphere: 5
Food: 5
Service: 5
Kris Riley
Colton was an amazing server. Absolutely incredible customer service. Because of him, we will come back now often. The food was phenomenal. The dining experience was fantastic.
Atmosphere: 5
Food: 5
Service: 5
Brooke Kellison
We have been coming here for years and I we have always had delicious food and great customer service! Colton at the El Cajon store is so nice and so helpful! It’s always so nice to have a bright smile when going to lunch! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Liz Aguilar
Came for a light dinner today, Colton was genuinely welcoming and friendly. Food is always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Michael Tardiff
I love this place! The service was wonderful. Colton was all smiles and so helpful. Per usual the food was fantastic and always tastes super fresh and healthy.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Perez
Just went in there today had the pleasure of meeting Young girl by the name of Sky, very attentive. Very helpful. Awesome person! I will definitely be coming back
I love jumping in and picking up my lunch order! It’s always fresh and ready! Colton is always a pleasure, as is the whole team :)) Thank you!
Atmosphere: 5
Food: 5
Service: 5
kim murphy
Philip went above and beyond to satisfy my desire to have The best sandwich experience he took into consideration that I'm vegan offered me choices. I couldn't have had a better experience
Atmosphere: 5
Food: 5
Service: 5
mary elizabeth
Colton was extremely nice. Food is great and service is great!
Atmosphere: 5
Food: 5
Service: 5
Crying Bomb
Delicious food, lovely employees, and a enjoyable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Jessica Lin
Very friendly every time we come in, the food is always great!
Lost my business today, which is unfortunate because I really like the food.
I have a group of friends over and was raving about the chimichurri sandwich at urbane, so we were going to pick up 4.
When I went online, it was grayed out. My friend looked on door dash and it was an option, but more expensive and I was able to pick up in store. So I called, then called again, then gave five minutes and called again. I waited 10 more, called again, then like 5 times in a row. They NEVER ANSWERED THE PHONE! why have a phone?
So I assumed they were closed or didn't have it and went to Jersey Mike's.
What a dumb reason to lose business
Food: 5
Service: 1
Friendly staff, fast service, very clean, been coming to this Urbane for years, always good.
Atmosphere: 5
Food: 5
Service: 5
Colton was a gentleman, real helpful guy and honestly always makes my day whenever I come in to urbane cafe. You guys got someone who knows service & hospitality! Thank you Colton
Atmosphere: 5
Food: 5
Service: 5
The employees were very kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Sandwiches
Itcy was very friendly and helpful! I had a great experience at Urbane Cafe and would love to return!
Atmosphere: 5
Food: 5
Service: 5
Colton was an amazing server. Absolutely incredible customer service. Because of him, we will come back now often. The food was phenomenal. The dining experience was fantastic.
Atmosphere: 5
Food: 5
Service: 5
We have been coming here for years and I we have always had delicious food and great customer service! Colton at the El Cajon store is so nice and so helpful! It’s always so nice to have a bright smile when going to lunch! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Came for a light dinner today, Colton was genuinely welcoming and friendly. Food is always fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
I love this place! The service was wonderful. Colton was all smiles and so helpful. Per usual the food was fantastic and always tastes super fresh and healthy.
Atmosphere: 5
Food: 5
Service: 5
Just went in there today had the pleasure of meeting Young girl by the name of Sky, very attentive. Very helpful. Awesome person! I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love jumping in and picking up my lunch order! It’s always fresh and ready! Colton is always a pleasure, as is the whole team :))
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Philip went above and beyond to satisfy my desire to have The best sandwich experience he took into consideration that I'm vegan offered me choices. I couldn't have had a better experience
Atmosphere: 5
Food: 5
Service: 5
Colton was extremely nice. Food is great and service is great!
Atmosphere: 5
Food: 5
Service: 5
Delicious food, lovely employees, and a enjoyable atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Very friendly every time we come in, the food is always great!
Atmosphere: 5
Food: 5
Service: 5
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