Wetzel's Pretzels

Listen… I love Wetzel’s Pretzels. I have eaten there many times over the years and have never had a “bad meal.” Today was no different. BUT… I ordered two pepperoni pizza bites and two sauce cups and they charged me $25 FKING DOLLARS!!!! I could justify that if we were at the state fair or at an event at Balboa Park. But just as the average everyday price??? That alone has made the decision for me that I will not be coming back. The food is good, but it’s not THAT good. That is ridiculous.

Pls update your hours of operation. I’m still at the mall it’s 7:32pm. I walk up to a female and make Hispanic working on sat night and they tell me they are closed. 30 min early? I mean I guess y’all don’t want business

Atmosphere: 1

They had roaches in the floor,The pizza things looked raw I had a stomach ache after eating just a few, I would not recommend you eating here I would though recommend if u want food poisoning. I used to enjoy eating here but after after around October they have always been sold out and food mostly comes out burned. Please up ur service Wetzel pretzel

Atmosphere: 1

Food: 2

Service: 2

If I could rate no stars…. Very burnt undercooked somehow, and overpriced pretzel bitz, you’d think for $9 and some change would be a little more care involved in preparing these, but sadly the love is lost. You can’t pay people almost $20 an hour and get quality pre prepared food I don’t know about the future of food service . It’s a shame

This location is way overpriced. I ordered two of their little combos and my total was over $30! Now I see why they don’t list the prices for anything - it’s so they can just jack up the price after you order.

This Wetzel Pretzels is the best place ever and all the workers work very hard and they have excellent customer service and I appreciate what they do and thank you for being kind wetzel.

They have 5 workers, but not a lot of food is coming out. If you want anything other than pepperoni with jalapeños or plain you are out of luck.

Went in at 5:45pm on Friday 8/20/21 and they said they were done baking so they didn’t have more pretzels. Mall hours were until 8pm. They were closing early

All team members are working hard and very friendly this busy Sunday, but As I’m enjoying my warm fresh delicious pretzel, sitting in front of this location, I can’t help but notice team member Angel’s bad attitude. As he’s making pretzels Behind the counter, you can hear and see how he slams things around, seems like it’s making other team members uncomfortable, I kind of saw a team member in a blue shirt say something but he didn’t seem to care. Just thought it was disrespectful, not only to guest but to all staff there.

It was OK.

They never have anything but bites and plain EVERY SINGLE TIME I GO. And there pretzel always taste dry, old or like they’ve been sitting for too long. Every time I ask a question about ANYTHING they say it will be about 25 to 45 minutes. Unless the managers there.

Terrible location. The few times I went here the pretzels were definitely old and getting stale. I spoke to the manager on the last occasion and she was super unprofessional and didn’t even take her AirPods off when she talked to me.

They have the worst customer service, their food is hard and i do not recommend. They work slow not to mention they have so many workers and not very many food is being made. Bitz are nasty have no flavor and seem to sit in the heater for hours. Honestly don’t recommend at all !

They treated me badly with rudeness and threw my food on the floor

My lemonade tasted rancid. I hope I don't get sick. They won't answer the phone for me to tell them that.... so.....