Worst experience ever. One of the employees, Etzl, was on her break, then went into the freezer and grabbed raw wings with her bare hands — no gloves at all. When we reported it to the staff, they asked her about it, and she said, “No, it was just fries.” That answer only made things worse — clearly trying to cover it up instead of admitting the truth. I work in quality assurance and I know what I saw. You can check the cameras to confirm.
We also asked to use the bathroom and were told, “No bathroom use after 1 AM,” yet two girls were allowed in just minutes later. That’s completely unprofessional and disrespectful.
Thankfully, one kind and professional employee stepped in and said she would personally prepare our food in a clean and proper way, which we appreciated.
Still, the owner needs to investigate immediately. There are serious concerns about hygiene, accountability, and how customers are treated.
Atmosphere: 1
Food: 1
Service: 1
MaYaR Š
I came here with my 8-year old Son, who just had two surgeries, and i had an online order, but they got it wrong and it happens! Then when i told them i did not want the order and I wanted what i ordered, this guy said to keep it and they will get the right order for me. I told them twice to take back the order, but he insisted i keep it. Then when we started eating, he came to me asking to PAY for orders what he told me to keep it!!!...He was yelling at me and scared my disability son, and telling us to leave.
Atmosphere: 1
Food: 1
Service: 1
Alfredo Rodriguez
horrible workers their service for every customer was rude and seemed like they didn’t even want to be there. I can understand them dreading work but be mindful of how you treat others.
Atmosphere: 3
Food: 2
Service: 1
Christy Gonzales
Took over 45 minutes to get my order-walked in. Door dash guys hovering at pick up counter bothering employees and they smell as well. Paid $76. For 4 meals and one meal was missing. Fries soggy. Came from Santee to El Cajon. Never again, this place sucks. Need more employees to keep up with orders.
Atmosphere: 1
Food: 1
Service: 1
Jaime Ramirez
To start the meal it took 40 minutes if not longer, when the food arrived everything was cold, the potatoes and everything and we went down to tell the person who served us in a good way, a super kind man was going to change the food for us, then a super rude lady arrived to tell my brother that they were not fortune tellers to know that this was his food and my mother only asked for her money back and the lady with a big face gave it to her and we had to leave. I recommend not going to aya
Atmosphere: 1
Food: 1
Service: 2
Jaimito
Really bad customer service waited an hour for my food to be ready has to stand up and ask were my food was till they gave it to me they got my order wrong food was cold some how lady there still got mad when I went back Inside and told her my order was wrong really lazy workers
Atmosphere: 1
Food: 1
Service: 1
Malak Pola
The fries were so salty and the boneless wings didn’t even have chicken in them and very hard to eat and ordered another side of ranch did not come with the order. Very disappointing and I called to make a pick up order I called about 12 times no answer.
Atmosphere: 1
Food: 1
Service: 1
Marshall Cloud
Honestly the worst wingstop I've ever been too!!! Customer service is trash! No one at the register to help anyone, just trying to get a workers attention is a headache and they will just ignore you! The shift lead/Manger was the worst! Would ask for your name and just leave?! Save your money and the headache go to the Popeyes across the street or the epic wings down the block!
Atmosphere: 1
Food: 1
Service: 1
Belen E
I think wing stop is overrated, the prices are too high for the quality of their food, food is not the best. Last time I order they messed up my order, the sandwiches are not worth the price, the employees are friendly.
Atmosphere: 4
Food: 2
Service: 3
Danielle Hileman
The food was great, so flavorful. It was busy the night I ordered but they didn't give me my full order. I had to go back in for the second part of my order and by the time I got home I realized they still didn't my full order but I was not going back again.
hello Uber driver here I’ve been coming here for the past 10 years and I can honestly say I absolutely hate your service when it comes to how you treat us, I stand at the pick up line, i’m waiting. I’m looking at somebody directly at them for them to acknowledge me. They don’t look at me. They don’t acknowledge me. I will have somebody to see if they can address me. They don’t look at me. They don’t want me to be helped until I finally say hey! I literally had to yell and they tell me I’m the problem… I think I am not gonna take any more orders from this place today I had one of the worst experiences. I said that I have an order for Haley and they said good for me and that just made me feel unbelievably bad
Atmosphere: 1
Service: 1
Jamie Fejeran
We don't get our wings and fries
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Rodger Graham
Just watched this assistant like toss the signage at this lady straight because she was asking about how long it takes to get a refund she actually counted all the change twice just since I've been standing here with a full line of new customers coming in doesn't even acknowledge them then after getting it all counted just walks away with the cash after 30 minutes then literally eight people left without even getting acknowledged or placing an order
Atmosphere: 1
Food: 5
Service: 1
Kimberly C
Did an online order for pickup. Arrived after I got the notification that my order was ready and went to the pickup counter. I was never greeted, or acknowledged. Multiple employees looked at me and never said a word. I watched them talk to other customers around me about their orders but never once a word to me. I had to wave someone down twice to get my order handed to me. So apologies or anything for standing there for 5 minutes waiting, watching my food just sit there. No wonder this location has to do BOGO specials. It's the only way to get customers in as their service is so awful. I'll find another location to give my money to.
Worst experience ever. One of the employees, Etzl, was on her break, then went into the freezer and grabbed raw wings with her bare hands — no gloves at all. When we reported it to the staff, they asked her about it, and she said, “No, it was just fries.” That answer only made things worse — clearly trying to cover it up instead of admitting the truth. I work in quality assurance and I know what I saw. You can check the cameras to confirm.
We also asked to use the bathroom and were told, “No bathroom use after 1 AM,” yet two girls were allowed in just minutes later. That’s completely unprofessional and disrespectful.
Thankfully, one kind and professional employee stepped in and said she would personally prepare our food in a clean and proper way, which we appreciated.
Still, the owner needs to investigate immediately. There are serious concerns about hygiene, accountability, and how customers are treated.
Atmosphere: 1
Food: 1
Service: 1
I came here with my 8-year old Son, who just had two surgeries, and i had an online order, but they got it wrong and it happens! Then when i told them i did not want the order and I wanted what i ordered, this guy said to keep it and they will get the right order for me. I told them twice to take back the order, but he insisted i keep it. Then when we started eating, he came to me asking to PAY for orders what he told me to keep it!!!...He was yelling at me and scared my disability son, and telling us to leave.
Atmosphere: 1
Food: 1
Service: 1
horrible workers their service for every customer was rude and seemed like they didn’t even want to be there. I can understand them dreading work but be mindful of how you treat others.
Atmosphere: 3
Food: 2
Service: 1
Took over 45 minutes to get my order-walked in. Door dash guys hovering at pick up counter bothering employees and they smell as well. Paid $76. For 4 meals and one meal was missing. Fries soggy. Came from Santee to El Cajon. Never again, this place sucks. Need more employees to keep up with orders.
Atmosphere: 1
Food: 1
Service: 1
To start the meal it took 40 minutes if not longer, when the food arrived everything was cold, the potatoes and everything and we went down to tell the person who served us in a good way, a super kind man was going to change the food for us, then a super rude lady arrived to tell my brother that they were not fortune tellers to know that this was his food and my mother only asked for her money back and the lady with a big face gave it to her and we had to leave. I recommend not going to aya
Atmosphere: 1
Food: 1
Service: 2
Really bad customer service waited an hour for my food to be ready has to stand up and ask were my food was till they gave it to me they got my order wrong food was cold some how lady there still got mad when I went back Inside and told her my order was wrong really lazy workers
Atmosphere: 1
Food: 1
Service: 1
The fries were so salty and the boneless wings didn’t even have chicken in them and very hard to eat and ordered another side of ranch did not come with the order. Very disappointing and I called to make a pick up order I called about 12 times no answer.
Atmosphere: 1
Food: 1
Service: 1
Honestly the worst wingstop I've ever been too!!! Customer service is trash! No one at the register to help anyone, just trying to get a workers attention is a headache and they will just ignore you! The shift lead/Manger was the worst! Would ask for your name and just leave?! Save your money and the headache go to the Popeyes across the street or the epic wings down the block!
Atmosphere: 1
Food: 1
Service: 1
I think wing stop is overrated, the prices are too high for the quality of their food, food is not the best. Last time I order they messed up my order, the sandwiches are not worth the price, the employees are friendly.
Atmosphere: 4
Food: 2
Service: 3
The food was great, so flavorful. It was busy the night I ordered but they didn't give me my full order. I had to go back in for the second part of my order and by the time I got home I realized they still didn't my full order but I was not going back again.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
hello Uber driver here I’ve been coming here for the past 10 years and I can honestly say I absolutely hate your service when it comes to how you treat us, I stand at the pick up line, i’m waiting. I’m looking at somebody directly at them for them to acknowledge me. They don’t look at me. They don’t acknowledge me. I will have somebody to see if they can address me. They don’t look at me. They don’t want me to be helped until I finally say hey! I literally had to yell and they tell me I’m the problem… I think I am not gonna take any more orders from this place today I had one of the worst experiences. I said that I have an order for Haley and they said good for me and that just made me feel unbelievably bad
Atmosphere: 1
Service: 1
We don't get our wings and fries
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Just watched this assistant like toss the signage at this lady straight because she was asking about how long it takes to get a refund she actually counted all the change twice just since I've been standing here with a full line of new customers coming in doesn't even acknowledge them then after getting it all counted just walks away with the cash after 30 minutes then literally eight people left without even getting acknowledged or placing an order
Atmosphere: 1
Food: 5
Service: 1
Did an online order for pickup. Arrived after I got the notification that my order was ready and went to the pickup counter. I was never greeted, or acknowledged. Multiple employees looked at me and never said a word. I watched them talk to other customers around me about their orders but never once a word to me. I had to wave someone down twice to get my order handed to me. So apologies or anything for standing there for 5 minutes waiting, watching my food just sit there. No wonder this location has to do BOGO specials. It's the only way to get customers in as their service is so awful. I'll find another location to give my money to.
Atmosphere: 3
Food: 4
Service: 1
They don’t answer their phones by choice
Atmosphere: 1
Food: 1
Service: 1
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