Took over 45 minutes to get my order-walked in. Door dash guys hovering at pick up counter bothering employees and they smell as well. Paid $76. For 4 meals and one meal was missing. Fries soggy. Came from Santee to El Cajon. Never again, this place sucks. Need more employees to keep up with orders.
Atmosphere: 1
Food: 1
Service: 1
Jaime Ramirez
To start the meal it took 40 minutes if not longer, when the food arrived everything was cold, the potatoes and everything and we went down to tell the person who served us in a good way, a super kind man was going to change the food for us, then a super rude lady arrived to tell my brother that they were not fortune tellers to know that this was his food and my mother only asked for her money back and the lady with a big face gave it to her and we had to leave. I recommend not going to aya
Atmosphere: 1
Food: 1
Service: 2
Jaimito
Really bad customer service waited an hour for my food to be ready has to stand up and ask were my food was till they gave it to me they got my order wrong food was cold some how lady there still got mad when I went back Inside and told her my order was wrong really lazy workers
Atmosphere: 1
Food: 1
Service: 1
Malak Pola
The fries were so salty and the boneless wings didn’t even have chicken in them and very hard to eat and ordered another side of ranch did not come with the order. Very disappointing and I called to make a pick up order I called about 12 times no answer.
Atmosphere: 1
Food: 1
Service: 1
Marshall Cloud
Honestly the worst wingstop I've ever been too!!! Customer service is trash! No one at the register to help anyone, just trying to get a workers attention is a headache and they will just ignore you! The shift lead/Manger was the worst! Would ask for your name and just leave?! Save your money and the headache go to the Popeyes across the street or the epic wings down the block!
Atmosphere: 1
Food: 1
Service: 1
Belen E
I think wing stop is overrated, the prices are too high for the quality of their food, food is not the best. Last time I order they messed up my order, the sandwiches are not worth the price, the employees are friendly.
Atmosphere: 4
Food: 2
Service: 3
Danielle Hileman
The food was great, so flavorful. It was busy the night I ordered but they didn't give me my full order. I had to go back in for the second part of my order and by the time I got home I realized they still didn't my full order but I was not going back again.
Atmosphere: 3
Food: 5
Service: 2
TheAg2661
hello Uber driver here I’ve been coming here for the past 10 years and I can honestly say I absolutely hate your service when it comes to how you treat us, I stand at the pick up line, i’m waiting. I’m looking at somebody directly at them for them to acknowledge me. They don’t look at me. They don’t acknowledge me. I will have somebody to see if they can address me. They don’t look at me. They don’t want me to be helped until I finally say hey! I literally had to yell and they tell me I’m the problem… I think I am not gonna take any more orders from this place today I had one of the worst experiences. I said that I have an order for Haley and they said good for me and that just made me feel unbelievably bad
Atmosphere: 1
Service: 1
Jamie Fejeran
We don't get our wings and fries
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Rodger Graham
Just watched this assistant like toss the signage at this lady straight because she was asking about how long it takes to get a refund she actually counted all the change twice just since I've been standing here with a full line of new customers coming in doesn't even acknowledge them then after getting it all counted just walks away with the cash after 30 minutes then literally eight people left without even getting acknowledged or placing an order
Did an online order for pickup. Arrived after I got the notification that my order was ready and went to the pickup counter. I was never greeted, or acknowledged. Multiple employees looked at me and never said a word. I watched them talk to other customers around me about their orders but never once a word to me. I had to wave someone down twice to get my order handed to me. So apologies or anything for standing there for 5 minutes waiting, watching my food just sit there. No wonder this location has to do BOGO specials. It's the only way to get customers in as their service is so awful. I'll find another location to give my money to.
Atmosphere: 3
Food: 4
Service: 1
Antawan Mejet
They don’t answer their phones by choice
Atmosphere: 1
Food: 1
Service: 1
Kevin Rasmussen
Wingstop, you almost had me. First, let me just say, the wings? Solid. They were the saving grace of my visit crispy, saucy, and delicious They were hitting all the right notes crispy, flavorful, and worth the hype….
But then came the fries. Oh, the fries. They weren’t just undercooked; they were practically still potatoes auditioning for the fryer. Limp, soggy, and sad, these fries made me question my life choices. They were so bad, I didn’t even hate eat them, they went straight into the trash, no ceremony. I don’t know if the fryer went on strike, but these things were next level soggy. Like, ‘should I wring these out or call FEMA?’ soggy
I get it, though. The staff looked like they were running on fumes, juggling orders like a bad circus act. Props to them for trying their best, but these fries basically went from the box straight to the trash. I feel bad knocking them too hard. Respect to them for powering through, but at the same time… y’all, fries deserve love too!
Final verdict? A solid three stars. Come for the wings, but maybe skip the fries unless you like them with a side of disappointment. The wings will bring me back, but unless the fries start living up to their potential, I’m skipping them like a gym day.
Parking: There’s a lot of spots but shared between businesses so depending on the time of day it can be very full or not at all.
fady amin
The staff do not know anything about the food allergies in the wings they make. I asked if the boneless wings are gluten free, one of the staff answered yes, but after I searched, I found it's not. I spoke with the manager and advised him to train his staff.
Took over 45 minutes to get my order-walked in. Door dash guys hovering at pick up counter bothering employees and they smell as well. Paid $76. For 4 meals and one meal was missing. Fries soggy. Came from Santee to El Cajon. Never again, this place sucks. Need more employees to keep up with orders.
Atmosphere: 1
Food: 1
Service: 1
To start the meal it took 40 minutes if not longer, when the food arrived everything was cold, the potatoes and everything and we went down to tell the person who served us in a good way, a super kind man was going to change the food for us, then a super rude lady arrived to tell my brother that they were not fortune tellers to know that this was his food and my mother only asked for her money back and the lady with a big face gave it to her and we had to leave. I recommend not going to aya
Atmosphere: 1
Food: 1
Service: 2
Really bad customer service waited an hour for my food to be ready has to stand up and ask were my food was till they gave it to me they got my order wrong food was cold some how lady there still got mad when I went back Inside and told her my order was wrong really lazy workers
Atmosphere: 1
Food: 1
Service: 1
The fries were so salty and the boneless wings didn’t even have chicken in them and very hard to eat and ordered another side of ranch did not come with the order. Very disappointing and I called to make a pick up order I called about 12 times no answer.
Atmosphere: 1
Food: 1
Service: 1
Honestly the worst wingstop I've ever been too!!! Customer service is trash! No one at the register to help anyone, just trying to get a workers attention is a headache and they will just ignore you! The shift lead/Manger was the worst! Would ask for your name and just leave?! Save your money and the headache go to the Popeyes across the street or the epic wings down the block!
Atmosphere: 1
Food: 1
Service: 1
I think wing stop is overrated, the prices are too high for the quality of their food, food is not the best. Last time I order they messed up my order, the sandwiches are not worth the price, the employees are friendly.
Atmosphere: 4
Food: 2
Service: 3
The food was great, so flavorful. It was busy the night I ordered but they didn't give me my full order. I had to go back in for the second part of my order and by the time I got home I realized they still didn't my full order but I was not going back again.
Atmosphere: 3
Food: 5
Service: 2
hello Uber driver here I’ve been coming here for the past 10 years and I can honestly say I absolutely hate your service when it comes to how you treat us, I stand at the pick up line, i’m waiting. I’m looking at somebody directly at them for them to acknowledge me. They don’t look at me. They don’t acknowledge me. I will have somebody to see if they can address me. They don’t look at me. They don’t want me to be helped until I finally say hey! I literally had to yell and they tell me I’m the problem… I think I am not gonna take any more orders from this place today I had one of the worst experiences. I said that I have an order for Haley and they said good for me and that just made me feel unbelievably bad
Atmosphere: 1
Service: 1
We don't get our wings and fries
Food: 2
Service: 1
Recommended dishes: Chicken Wings
Just watched this assistant like toss the signage at this lady straight because she was asking about how long it takes to get a refund she actually counted all the change twice just since I've been standing here with a full line of new customers coming in doesn't even acknowledge them then after getting it all counted just walks away with the cash after 30 minutes then literally eight people left without even getting acknowledged or placing an order
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Did an online order for pickup. Arrived after I got the notification that my order was ready and went to the pickup counter. I was never greeted, or acknowledged. Multiple employees looked at me and never said a word. I watched them talk to other customers around me about their orders but never once a word to me. I had to wave someone down twice to get my order handed to me. So apologies or anything for standing there for 5 minutes waiting, watching my food just sit there. No wonder this location has to do BOGO specials. It's the only way to get customers in as their service is so awful. I'll find another location to give my money to.
Atmosphere: 3
Food: 4
Service: 1
They don’t answer their phones by choice
Atmosphere: 1
Food: 1
Service: 1
Wingstop, you almost had me. First, let me just say, the wings? Solid. They were the saving grace of my visit crispy, saucy, and delicious
They were hitting all the right notes crispy, flavorful, and worth the hype….
But then came the fries. Oh, the fries. They weren’t just undercooked; they were practically still potatoes auditioning for the fryer. Limp, soggy, and sad, these fries made me question my life choices. They were so bad, I didn’t even hate eat them, they went straight into the trash, no ceremony. I don’t know if the fryer went on strike, but these things were next level soggy. Like, ‘should I wring these out or call FEMA?’ soggy
I get it, though. The staff looked like they were running on fumes, juggling orders like a bad circus act. Props to them for trying their best, but these fries basically went from the box straight to the trash. I feel bad knocking them too hard. Respect to them for powering through, but at the same time… y’all, fries deserve love too!
Final verdict? A solid three stars. Come for the wings, but maybe skip the fries unless you like them with a side of disappointment. The wings will bring me back, but unless the fries start living up to their potential, I’m skipping them like a gym day.
Parking: There’s a lot of spots but shared between businesses so depending on the time of day it can be very full or not at all.
The staff do not know anything about the food allergies in the wings they make.
I asked if the boneless wings are gluten free, one of the staff answered yes, but after I searched, I found it's not.
I spoke with the manager and advised him to train his staff.
Had me waiting for 30 minutes on the phone.
Atmosphere: 1
Food: 1
Service: 1
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