Masa
10409 San Pablo Ave, El Cerrito
(510) 778-1463
Recent Reviews
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I really enjoy the tamales and drinks. Haven't had anything bad. Service was a bit chaotic during a really busy night, but manageable, seating was limited. All other times I have been there have been very mellow, plenty of seating, friendly, quick service. I did have to remind them about a drink when I ordered online for pickup, but they fixed it quick, no problems.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tamale Combination Plate
I've eaten here twice. I ordered the tamale plate. My grands ordered burritos. The kids enjoyed their food. But my food was extremely dry and tasteless. The staff is wonderful but the food was not good at all. I will not be back.
Atmosphere: 5
Food: 1
Service: 5
I can sit outside with my Pug dog and enjoy their food! They also catered a work event for us! Good food, good service and the green cucumber melon drink is great with a tequila shot!!
Atmosphere: 5
Food: 5
Service: 5
We always drive through and it’s always delicious
Atmosphere: 3
Food: 5
Service: 5
Food is EXCELLENT. Service is very mid. It's extremely inconsistent. I wish they would try to do a little less - pick what they're good at and just focus on that.
FOOD: Tamales are uniformly excellent. Baja style fish/shrimp tacos and burritos are awesome. Quesabirria is incredible. Crispy tacos (always a special - never available online or via kiosk) are hella good. All the tacos show the love that goes into the homemade corn tortillas, which are delicious. Esquites is watery canned corn with bland toppings - very bad. Skip. They should take this off the menu. Ceviche is watery flavorless fish that they mix in a mixing bowl with pico and seasonings right in front of you. No citrus flavor at all. Skip. They should take this off the menu.
SERVICE: It feels like they're trying to do the drive thru just cause their building used to be a Jack in the Box but they can't really handle it. The menu on the website vs the in-store kiosk vs what you get if you order face to face is not the same. You can't get the saucy tamales online (their best dish). You can't get the specials (birria ramen, crispy tacos, chilaquiles) without ordering face to face. But sometimes if you come in for lunch there's just nobody taking orders - maybe they're talking to drive thru, maybe they're staging or expediting, maybe they're just in the back. But if you go drive thru, you better be ready to WAIT, and also they don't ask you the same questions. Like if you get a burrito online there's a couple of options. However if you order a burrito face to face they won't ask you anything at first, but when the person making the food calls your number they ask about rice, beans and other toppings. But in the drive thru they don't ask you these questions. And also sometimes the person taking your order doesn't ask the questions and then they also don't ask you when they make it. So it's like they have a half dozen different processes and it's just random what you get on a given day. They'd be better off just eliminating the drive thru, then either put the entire menu on the kiosk/website or eliminate the kiosk. Let the employees focus on delivering a consistent experience in-store and just make good food. Cause the food... is good.
You might be able to tell I've come here a LOT. I have. At least 25 times. It's one of my kid's favorite restaurant! The food (with the exception of the esquites and ceviche, which are gross) is so good! I just want them to figure out how to take and make an order! But it's worth it for the frustration cause the Baja style fish burrito is so freakin good.
I really hope I'll update this review to five stars.
Atmosphere: 4
Food: 5
Service: 3
Nice folks.
Cute little plaza with lots of parking spaces!
Fast and delicious!
Atmosphere: 5
Food: 3
Service: 4
Looks nice from outside. I wanted to try something on the menu But its not offered at the window? I'm disabled and it's how I'm able to eat out. I don't recommend it for the disabled service offered. Looks nice, ehh.
Atmosphere: 5
Food: 1
Service: 1
Overpriced for sub-par quality. Not authentic. They use that liquid fake cheese on the nachos. The nachos salt taste like movie popcorn salt. Yuck 🤮!
Staff is so slow. Mess up orders lot. Gave us wrong order. They are sad.
Restaurantji Recommends
Love that you can costumize your burrito!
Customizing your burrito is no loger an option, but the food is still tasty and affordable. The place is convenient and never super packed
Tamales are tender and distinctive! Good meat, not greasy.
There was no dine in last time I visited
Very convenient and everyone is professional and kind, the food is good too.
As a mom who gets stuck in the car with a napping baby… I love their drive thru! So fast and friendly. +veggie options!!
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