Healthy BYO poke bar. The sashimi was fresh. I didn't feel weird after eating it. They have a lot of protein (fish+seafood) options and 1 tofu (V) option. There are a lot of toppings to choose too. I think the flavor is too strong, the sauce is too salty. Overall it didn't feel like the poke bowl is mixing well together.
Savanna U.
The food is good but the customer service is terrible. They're really not consistent with their menu. I've been here multiple times and always order the same thing. I never get any fish and just ask for extra rice with my veggies. The little Latina lady made me pay for a whole large bowl and an extra side of rice. Mind you, I got ZERO fish. I've never had any problems coming here before but I won't be back after this experiences
Mehdy Naitaki
All protein items were fresh and delicious. Good assortment of toppings and sauces available.
Atmosphere: 4
Food: 4
Service: 5
David
Great poke, wish the rice wasn't steaming
Sara T.
I have never experienced such horrible customer service in a restaurant. The person who was helping me walked from me as I was in mid-sentence on my order to talk to another employee or manager. This happened TWICE! Also, I got charged $1.00 for BROWN avocado. Last time I go here.
Tim S.
Food was great! Staff are amazing and friendly. They're always playing good music too. Easy parking and quick service!
Ines D
I order from here pretty often, usually on delivery apps. My most recent time, I went here in the afternoon with my mom. It was her birthday so we got a free poke bowl.We got the medium size with all salmon, kale noodles, edamame, cucumber, masago, sesame oil and shoyu. All of tasted very fresh and the serving was very large. We split it and we were both very full with only each having half of it. Very flavorful and delicious.As for the service, it wasn’t great. The worker wasn’t very nice or energetic. I understand as I’ve worked customer service jobs and they suck but we were the only customers there (in the afternoon, around 2-3pm) and she seemed like we were an inconvenience. Maybe I took that wrong but she wasn’t friendly by any means. She barely spoke to us besides for the necessary “what protein”, “anything else”, “what sauces”, “your total is x amount”.It was very empty so we got in and out within 5-10 minutes. Every time I have been here, it’s never busy so you don’t have to worry about a wait.Our meal was free but we did tip. Will be back again as the food is always fresh and tasty.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Build Your Own Small Poke Bowl
Joanne Lee
Hidden Gem!! Food was clean, fresh, and tasteful! Would come back again & recommend for family members!! Love it!!
Atmosphere: 5
Food: 5
Service: 5
Jovany Gado
This experience left us feeling devalued and treated as mere numbers rather than valued customers. The entire encounter with the staff, especially Jenny, was off-putting. Their attitude and service approach were contrary to what one would expect in a customer-oriented industry.Based on this experience, I would hesitate to recommend this place to others. If customer service and equal treatment are important to you, this might not be the place to visit. It’s disheartening to see a business where minor additions are seen as a loss rather than an opportunity to ensure customer satisfaction.It's important to share feedback about such experiences, as it can help businesses improve and also informs potential customers.The managers name was Jenny and she made a smallest request, into a full blown difficult and argumentative encounter. Then finally realizing that customer support means to actually help the customer. She then agreed in a stubborn and passive aggressive “fine” mood.All I can say is that Jenny takes cucumbers very seriously and will do everything in her power to make sure they’re protected at all costs.All for extra cucumber. What a joke.Date 12/12/23
Atmosphere: 1
Food: 2
Service: 1
LadyJ 82
This place closes before the time they have on Google (8pm). I got there at 7:45pm..place was closed. So much for speeding. ?
All I can say is, HELL YEA! Katsu Bar is now a part of Poke Bar! How can this get any better?! The food is just as delicious as their establishment in Torrance. The service is wonderful (as usual) as well.Welcome to El Segundo, Katsu Bar! We are delighted to have you :)
J Y.
Monday afternoon went to pick up lunch at this place again but will never be going back. This asian girl with a tattoo on the left forearm needs to go. Never had such a nasty and rude encounter at any restaurant in my entire life. Not sure why she's there, to upset or serve people? Have some courtesy and lose the bitchy attitude. Food is okay at best but bad service really brings down the experience.
Merilwen D.
The manager, Jenny, is extremely rude and disrespectful. I needed to use the restrooms, before I order, and she was all "its for customers only. We lock it. " i said I was going to buy something, and she made a few more bitchy comments. I will never be coming back, no one has the right to speak to me in that manner.
Jerry B.
Came for vacation, stayed at the hotel next door. Pretty convenient to come grab a quick back. Happened to stay for a couple weeks but i did not get tired of the poke! Came every other day to get a bowl. The girls all recommended great bowls. Fire cracker sauce combo was the best. Overall pretty decent fish, you can customize to your own preferences. Workers are nice and helpful. Id recommended any to try the firecracker sauce combo if you like something alittle sweet and spicy.
A E.
Food is good and price is reasonable but the service is subpar. The lady who served and rang us at lunch time today needs some training in courtesy and team building. She called in a male colleague to help prepare our poke. I'm already on the veggie selection when the same female worker took my container with rice & kale noodle and took some portion away because it's supposedly too much for my small order. She reprimanded him in front of the customers. Worst, she put what she deemed was the excess portion back to the original serving containers!!! She should have left it alone and talked to him on the side to provide the proper coaching. I will not return in this location even if it's closer to my work place.
Healthy BYO poke bar. The sashimi was fresh. I didn't feel weird after eating it. They have a lot of protein (fish+seafood) options and 1 tofu (V) option. There are a lot of toppings to choose too. I think the flavor is too strong, the sauce is too salty. Overall it didn't feel like the poke bowl is mixing well together.
The food is good but the customer service is terrible. They're really not consistent with their menu. I've been here multiple times and always order the same thing. I never get any fish and just ask for extra rice with my veggies. The little Latina lady made me pay for a whole large bowl and an extra side of rice. Mind you, I got ZERO fish. I've never had any problems coming here before but I won't be back after this experiences
All protein items were fresh and delicious. Good assortment of toppings and sauces available.
Atmosphere: 4
Food: 4
Service: 5
Great poke, wish the rice wasn't steaming
I have never experienced such horrible customer service in a restaurant. The person who was helping me walked from me as I was in mid-sentence on my order to talk to another employee or manager. This happened TWICE! Also, I got charged $1.00 for BROWN avocado. Last time I go here.
Food was great! Staff are amazing and friendly. They're always playing good music too. Easy parking and quick service!
I order from here pretty often, usually on delivery apps. My most recent time, I went here in the afternoon with my mom. It was her birthday so we got a free poke bowl.We got the medium size with all salmon, kale noodles, edamame, cucumber, masago, sesame oil and shoyu. All of tasted very fresh and the serving was very large. We split it and we were both very full with only each having half of it. Very flavorful and delicious.As for the service, it wasn’t great. The worker wasn’t very nice or energetic. I understand as I’ve worked customer service jobs and they suck but we were the only customers there (in the afternoon, around 2-3pm) and she seemed like we were an inconvenience. Maybe I took that wrong but she wasn’t friendly by any means. She barely spoke to us besides for the necessary “what protein”, “anything else”, “what sauces”, “your total is x amount”.It was very empty so we got in and out within 5-10 minutes. Every time I have been here, it’s never busy so you don’t have to worry about a wait.Our meal was free but we did tip. Will be back again as the food is always fresh and tasty.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Build Your Own Small Poke Bowl
Hidden Gem!! Food was clean, fresh, and tasteful! Would come back again & recommend for family members!! Love it!!
Atmosphere: 5
Food: 5
Service: 5
This experience left us feeling devalued and treated as mere numbers rather than valued customers. The entire encounter with the staff, especially Jenny, was off-putting. Their attitude and service approach were contrary to what one would expect in a customer-oriented industry.Based on this experience, I would hesitate to recommend this place to others. If customer service and equal treatment are important to you, this might not be the place to visit. It’s disheartening to see a business where minor additions are seen as a loss rather than an opportunity to ensure customer satisfaction.It's important to share feedback about such experiences, as it can help businesses improve and also informs potential customers.The managers name was Jenny and she made a smallest request, into a full blown difficult and argumentative encounter. Then finally realizing that customer support means to actually help the customer. She then agreed in a stubborn and passive aggressive “fine” mood.All I can say is that Jenny takes cucumbers very seriously and will do everything in her power to make sure they’re protected at all costs.All for extra cucumber. What a joke.Date 12/12/23
Atmosphere: 1
Food: 2
Service: 1
This place closes before the time they have on Google (8pm). I got there at 7:45pm..place was closed. So much for speeding. ?
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
All I can say is, HELL YEA! Katsu Bar is now a part of Poke Bar! How can this get any better?! The food is just as delicious as their establishment in Torrance. The service is wonderful (as usual) as well.Welcome to El Segundo, Katsu Bar! We are delighted to have you :)
Monday afternoon went to pick up lunch at this place again but will never be going back. This asian girl with a tattoo on the left forearm needs to go. Never had such a nasty and rude encounter at any restaurant in my entire life. Not sure why she's there, to upset or serve people? Have some courtesy and lose the bitchy attitude. Food is okay at best but bad service really brings down the experience.
The manager, Jenny, is extremely rude and disrespectful. I needed to use the restrooms, before I order, and she was all "its for customers only. We lock it. " i said I was going to buy something, and she made a few more bitchy comments. I will never be coming back, no one has the right to speak to me in that manner.
Came for vacation, stayed at the hotel next door. Pretty convenient to come grab a quick back. Happened to stay for a couple weeks but i did not get tired of the poke! Came every other day to get a bowl. The girls all recommended great bowls. Fire cracker sauce combo was the best. Overall pretty decent fish, you can customize to your own preferences. Workers are nice and helpful. Id recommended any to try the firecracker sauce combo if you like something alittle sweet and spicy.
Food is good and price is reasonable but the service is subpar. The lady who served and rang us at lunch time today needs some training in courtesy and team building. She called in a male colleague to help prepare our poke. I'm already on the veggie selection when the same female worker took my container with rice & kale noodle and took some portion away because it's supposedly too much for my small order. She reprimanded him in front of the customers. Worst, she put what she deemed was the excess portion back to the original serving containers!!! She should have left it alone and talked to him on the side to provide the proper coaching. I will not return in this location even if it's closer to my work place.