BARISTAS ALONDRA,GRACI & RAQUEL ARE VERY NICE AND HELPFUL. THANK YOU.š·šš»
Yvonne Guzman
Complaint ā Store #5349 (El Segundo, CA) Date: 12/3/2025
I want to report a very disappointing experience I had today at Starbucks Store #5349, located at 2231 Rosecrans Avenue in El Segundo, California.
I placed my order at around 9:50 a.m. Since my job is only eight to ten minutes away, I expected to get in and out quickly. Instead, I ended up being 10 minutes late to work because my order was never prepared. My receipt number is 684213.
At 10:00 a.m., I asked about my order, and the employees could not find it. I even showed them my receiptāitās on camera. Customers who came in after me received their orders and left, while I was still waiting for a simple small hot chocolate.
Finally, an employee named Ivan began making it, but only after I asked for the store manager.
The manager on duty, Tiffany, was not professional at all. She was busy talking and gossiping with other employees instead of helping customers. She didnāt acknowledge the inconvenience, didnāt offer an apology, and didnāt try to make the situation better. I felt ignored and unappreciated.
To make things worse, when I finally got on the road and opened my cup, the hot chocolate had no flavorāit tasted like water. It also was not filled to the top, which upset me even more after already being delayed and late to work.
Because of this entire experience, I will not be returning to this Starbucks. I am very disappointed and wanted to make sure this is brought to your attention.
Sincerely,
Atmosphere: 3
Food: 1
Service: 1
Creative Management
A RUDE FEMALE, CAUCASIAN, HEAVYSET EMPLOYEE RAN HER HANDS THROUGH HER LONG, DARK HAIR AND PULLED IT BACK INTO A PONYTAIL WITHOUT WASHING HER HANDS! THE SINK WAS RIGHT THERE, BUT SHE LEFT HAIR RESIDUE ON HER BARE HANDS WHILE PREPARING FOOD AND DRINKS FOR CUSTOMERS! PLUS, SHE WASN'T FRIENDLY. TERRIBLE!ā¹ļø
Alberto Vasquez
The person who attended me double checked to make sure my order was correct. The person making the coffee showed she was interest in her job as well. Letting me know she had begun making it. So, the coffee came out absolutely perfect. I am very grateful. Thank you to them! š
Service: 5
Semih Said
Thanks for the good coffee
Atmosphere: 5
Food: 5
Service: 5
Calvin Cummings Sr.
Havenāt had a bad experience yet!
Atmosphere: 5
Service: 5
Joel Lara
Drinks are delicious š and service is friendly and fast!! āļø ā¤ļø
Lots of outlets. Very clean. Unfortunately they close early most days š
Atmosphere: 4
Food: 5
Service: 5
Sam D
Took forever to make my drink, and took multiple other orders and served them before me. I ordered one large drink. Giving me attitude for the request, making me feel like my order was some weird request lol. Itās just a chai with espresso shots and oat milk. I used to work at Starbucks and made this in 30 seconds. Poor quality drink as well. Starbucks on Douglas is a lot nicer and better quality!
Atmosphere: 1
Service: 1
Tortas Ahogadas Armando
Terrible service I paid $7 for a frapuccino and twice they prepared it poorly, apart from the staff falling asleep, the three that were there
BARISTAS ALONDRA,GRACI & RAQUEL ARE VERY NICE AND HELPFUL. THANK YOU.š·šš»
Complaint ā Store #5349 (El Segundo, CA)
Date: 12/3/2025
I want to report a very disappointing experience I had today at Starbucks Store #5349, located at 2231 Rosecrans Avenue in El Segundo, California.
I placed my order at around 9:50 a.m. Since my job is only eight to ten minutes away, I expected to get in and out quickly. Instead, I ended up being 10 minutes late to work because my order was never prepared.
My receipt number is 684213.
At 10:00 a.m., I asked about my order, and the employees could not find it. I even showed them my receiptāitās on camera. Customers who came in after me received their orders and left, while I was still waiting for a simple small hot chocolate.
Finally, an employee named Ivan began making it, but only after I asked for the store manager.
The manager on duty, Tiffany, was not professional at all. She was busy talking and gossiping with other employees instead of helping customers. She didnāt acknowledge the inconvenience, didnāt offer an apology, and didnāt try to make the situation better. I felt ignored and unappreciated.
To make things worse, when I finally got on the road and opened my cup, the hot chocolate had no flavorāit tasted like water. It also was not filled to the top, which upset me even more after already being delayed and late to work.
Because of this entire experience, I will not be returning to this Starbucks. I am very disappointed and wanted to make sure this is brought to your attention.
Sincerely,
Atmosphere: 3
Food: 1
Service: 1
A RUDE FEMALE, CAUCASIAN, HEAVYSET EMPLOYEE RAN HER HANDS THROUGH HER LONG, DARK HAIR AND PULLED IT BACK INTO A PONYTAIL WITHOUT WASHING HER HANDS! THE SINK WAS RIGHT THERE, BUT SHE LEFT HAIR RESIDUE ON HER BARE HANDS WHILE PREPARING FOOD AND DRINKS FOR CUSTOMERS! PLUS, SHE WASN'T FRIENDLY. TERRIBLE!ā¹ļø
The person who attended me double checked to make sure my order was correct. The person making the coffee showed she was interest in her job as well. Letting me know she had begun making it. So, the coffee came out absolutely perfect. I am very grateful. Thank you to them! š
Service: 5
Thanks for the good coffee
Atmosphere: 5
Food: 5
Service: 5
Havenāt had a bad experience yet!
Atmosphere: 5
Service: 5
Drinks are delicious š and service is friendly and fast!! āļø ā¤ļø
Parking: Free parking although signs say 2hrs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Sugar Plum Cheese Danish
Lots of outlets. Very clean. Unfortunately they close early most days š
Atmosphere: 4
Food: 5
Service: 5
Took forever to make my drink, and took multiple other orders and served them before me. I ordered one large drink. Giving me attitude for the request, making me feel like my order was some weird request lol. Itās just a chai with espresso shots and oat milk. I used to work at Starbucks and made this in 30 seconds. Poor quality drink as well. Starbucks on Douglas is a lot nicer and better quality!
Atmosphere: 1
Service: 1
Terrible service I paid $7 for a frapuccino and twice they prepared it poorly, apart from the staff falling asleep, the three that were there
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
In this location they always take forever to make a drink. So frustrating. Looks like they know and they do it on purpose.
Atmosphere: 3
Food: 5
Service: 1
Purchased cappuccino, got nothing but milk, no coffee at all!This place need a better
Atmosphere: 5
Food: 1
Service: 2
It's Starbucks.
Atmosphere: 5
Food: 5
Service: 5
No drive
Atmosphere: 1
Food: 1
Service: 1
First time at this Starbucks. No complaints, service was great.
Food: 5
Service: 5
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