This place is a hit or miss, it just depends on who’s working. Some days there’s rude workers then other days the workers are super nice 🤷🏻♀️ like one time they didn’t allow me to use the woman’s restroom and told me to use the men’s restroom, they didn’t give me a reasoning but yeah it’s a hit or miss
Alex
This Carl's Jr the worst to go to has lady asks me to wait a sec fine she having a conversation with her co worker leavin tbe mic on comes back asks what i want i answer mid eay she says one sec and starts talkin to her coworker again comes bsck again i repeated my order 3 times nd she still got it wrong you ask to get things removed they dont do it not even a will you like sauce on the side nope just hand you your food nd close the window walk away i perfer to drive down to the one by Americas tires atleast i get good service there
Food: 2
Service: 1
Justin Tyme
Not the best but not the worst. Just kinda bland with no flavor. The workers were good but kinda slow. Take out
Atmosphere: 2
Food: 1
Service: 3
Camille Trotter
I had one of the worst customer service experiences at this location. From the moment I drove up to the drive thru , the clerks were dismissive, barely acknowledging me, and when they finally did, they were rude and impatient. It felt like I was an inconvenience rather than a customer.
Management was no better—completely unprofessional, unhelpful, and lacking even basic customer service skills. On top of that, communication was a mess. Their English was poor, making it frustrating to get clear answers to simple questions. Instead of trying to assist, they seemed annoyed by my presence.
This level of service is unacceptable. Customers deserve to be treated with respect, and professionalism should be a given, not an afterthought. I won’t be returning and wouldn’t recommend this place to anyone unless they improve drastically
Dee P.
I sat in the drive thru for over 4 minutes waiting for my breakfast order to be placed. I came to the window and even honked but nobody came. They were open for over an hour at this point no other orders. I had to come inside waited again for 3 min as an employee saw me and said nothing. The general manager finally comes out after the employee goes to get him and doesn’t apologize for the wait offer comp or anything to fix it. This was a horrible experience and I see why it has so many bad reviews in the Elk Grove community. Needs serious work on their customer service.
Let me start by saying that the Carl's Jr on Kettleman in Lodi, California has the best staff. Oh my goodness we were greeted at the door with a friendly "Welcome in. How are you today?" The restaurant was spotless, and everybody was busy cleaning or cooking, but they still had time to be polite and friendly. I've only had a few good experiences in this town with customer service, and those are the places I'll go back to even if the food was mediocre. We tried the El Diablo and The Hangover Burger. They were okay but they weren't great. The Diablo Burger had a lot of jalapenos which I really enjoyed, but there was no cheese and the meat was a little dry. The habanero sauce had no spice way too much mayonnaise and there was way too much of it on my burger. The Hanover Burger was disappointing, it had paper thin bacon, little hash browns that fell out of the burger as you ate it and a fried egg that was way over fried. Nothing special. So will I order the Diablo Burger again? Sure, but I'll ask for cheese and the sauce on the side. The hangover Burger isn't served anymore which is fine. We'll go back to our standard guacamole burger.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings
Lisa Miranda
Diego was courteous , and prompt.
Atmosphere: 5
Food: 5
Service: 5
Letizia Pingitore
I am very frustrated with the Carl's app because it never works correctly and I didn't get credit for my purchase. However, that has nothing to do with the location I went to. The employee inside the location was great and was very helpful and accommodating! ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
Jay Roderick
I was asked to pull forward to wait for my meal, to then only be brought half my meal. I responded, as I heard them drop more fries and tell me they were coming shortly that my first meal will be cold by the time the second part of it arrives. Response from the employee, not really!
They claim to be super busy with no one in the drive-through, not sure why they chose to lie to me when I clearly heard them drop the fries after I asked where the rest of my food was. It’s very disappointing that California raises the wages and yet the competency level is allowed to stay at an all-time low. It’s also sad that we have no standard accountability, training, or teaching our staff to provide excellent customer service.
I’m sad that my daughter likes this restaurant or I would not give them my business; I have not had one good experience here to date.
Service: 1
Brigitte H.
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Mur Hur
Service was great! On Saturday night around 8 pm, the two young men working at the time were very attentive and did a great job. We were the only customers at the time, and our food came out freshly made.
Atmosphere: 5
Food: 5
Service: 5
NiqueTake2
I come here every morning, and some how there’s always a problem when I come, like my code not scanning but today the register said canceled when my payment with thru on my phone , if it canceled on the stores end it would cancel on my end and the money would return to my card, she was gonna charge me again, crazy. I asked for manager she said she was the only one I asked for someone higher than her she didn’t want to deal , she seemed new.
Atmosphere: 2
Food: 2
Service: 2
Daph luna
I was there yesterday and got breakfast. We got the breakfast but one get one deal. And the deal is great but I really like the service, the food was perfectly cooked and they were efficient which I appreciate especially on a busy morning. We really thank you for being a close and reliable location with great service
Atmosphere: 5
Food: 5
Service: 5
marissa montanez
I was at this location today and ordered a western and a guac and it was so good. One of the fresher locations I have been to in a WHILE !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Double Guacamole Bacon Burger Combo
This place is a hit or miss, it just depends on who’s working. Some days there’s rude workers then other days the workers are super nice 🤷🏻♀️ like one time they didn’t allow me to use the woman’s restroom and told me to use the men’s restroom, they didn’t give me a reasoning but yeah it’s a hit or miss
This Carl's Jr the worst to go to has lady asks me to wait a sec fine she having a conversation with her co worker leavin tbe mic on comes back asks what i want i answer mid eay she says one sec and starts talkin to her coworker again comes bsck again i repeated my order 3 times nd she still got it wrong you ask to get things removed they dont do it not even a will you like sauce on the side nope just hand you your food nd close the window walk away i perfer to drive down to the one by Americas tires atleast i get good service there
Food: 2
Service: 1
Not the best but not the worst. Just kinda bland with no flavor. The workers were good but kinda slow. Take out
Atmosphere: 2
Food: 1
Service: 3
I had one of the worst customer service experiences at this location. From the moment I drove up to the drive thru , the clerks were dismissive, barely acknowledging me, and when they finally did, they were rude and impatient. It felt like I was an inconvenience rather than a customer.
Management was no better—completely unprofessional, unhelpful, and lacking even basic customer service skills. On top of that, communication was a mess. Their English was poor, making it frustrating to get clear answers to simple questions. Instead of trying to assist, they seemed annoyed by my presence.
This level of service is unacceptable. Customers deserve to be treated with respect, and professionalism should be a given, not an afterthought. I won’t be returning and wouldn’t recommend this place to anyone unless they improve drastically
I sat in the drive thru for over 4 minutes waiting for my breakfast order to be placed. I came to the window and even honked but nobody came. They were open for over an hour at this point no other orders. I had to come inside waited again for 3 min as an employee saw me and said nothing. The general manager finally comes out after the employee goes to get him and doesn’t apologize for the wait offer comp or anything to fix it. This was a horrible experience and I see why it has so many bad reviews in the Elk Grove community. Needs serious work on their customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Western Bacon Cheeseburger, 5 Piece - Hand-Breaded Chicken Tenders
Let me start by saying that the Carl's Jr on Kettleman in Lodi, California has the best staff. Oh my goodness we were greeted at the door with a friendly "Welcome in. How are you today?" The restaurant was spotless, and everybody was busy cleaning or cooking, but they still had time to be polite and friendly. I've only had a few good experiences in this town with customer service, and those are the places I'll go back to even if the food was mediocre.
We tried the El Diablo and The Hangover Burger. They were okay but they weren't great. The Diablo Burger had a lot of jalapenos which I really enjoyed, but there was no cheese and the meat was a little dry. The habanero sauce had no spice way too much mayonnaise and there was way too much of it on my burger. The Hanover Burger was disappointing, it had paper thin bacon, little hash browns that fell out of the burger as you ate it and a fried egg that was way over fried. Nothing special. So will I order the Diablo Burger again? Sure, but I'll ask for cheese and the sauce on the side. The hangover Burger isn't served anymore which is fine. We'll go back to our standard guacamole burger.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings
Diego was courteous , and prompt.
Atmosphere: 5
Food: 5
Service: 5
I am very frustrated with the Carl's app because it never works correctly and I didn't get credit for my purchase. However, that has nothing to do with the location I went to. The employee inside the location was great and was very helpful and accommodating! ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
I was asked to pull forward to wait for my meal, to then only be brought half my meal. I responded, as I heard them drop more fries and tell me they were coming shortly that my first meal will be cold by the time the second part of it arrives. Response from the employee, not really!
They claim to be super busy with no one in the drive-through, not sure why they chose to lie to me when I clearly heard them drop the fries after I asked where the rest of my food was. It’s very disappointing that California raises the wages and yet the competency level is allowed to stay at an all-time low. It’s also sad that we have no standard accountability, training, or teaching our staff to provide excellent customer service.
I’m sad that my daughter likes this restaurant or I would not give them my business; I have not had one good experience here to date.
Service: 1
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Service was great!
On Saturday night around 8 pm, the two young men working at the time were very attentive and did a great job.
We were the only customers at the time, and our food came out freshly made.
Atmosphere: 5
Food: 5
Service: 5
I come here every morning, and some how there’s always a problem when I come, like my code not scanning but today the register said canceled when my payment with thru on my phone , if it canceled on the stores end it would cancel on my end and the money would return to my card, she was gonna charge me again, crazy. I asked for manager she said she was the only one I asked for someone higher than her she didn’t want to deal , she seemed new.
Atmosphere: 2
Food: 2
Service: 2
I was there yesterday and got breakfast. We got the breakfast but one get one deal. And the deal is great but I really like the service, the food was perfectly cooked and they were efficient which I appreciate especially on a busy morning. We really thank you for being a close and reliable location with great service
Atmosphere: 5
Food: 5
Service: 5
I was at this location today and ordered a western and a guac and it was so good. One of the fresher locations I have been to in a WHILE !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Double Guacamole Bacon Burger Combo
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