I had one of the worst customer service experiences at this location. From the moment I drove up to the drive thru , the clerks were dismissive, barely acknowledging me, and when they finally did, they were rude and impatient. It felt like I was an inconvenience rather than a customer.
Management was no better—completely unprofessional, unhelpful, and lacking even basic customer service skills. On top of that, communication was a mess. Their English was poor, making it frustrating to get clear answers to simple questions. Instead of trying to assist, they seemed annoyed by my presence.
This level of service is unacceptable. Customers deserve to be treated with respect, and professionalism should be a given, not an afterthought. I won’t be returning and wouldn’t recommend this place to anyone unless they improve drastically
Dee P.
I sat in the drive thru for over 4 minutes waiting for my breakfast order to be placed. I came to the window and even honked but nobody came. They were open for over an hour at this point no other orders. I had to come inside waited again for 3 min as an employee saw me and said nothing. The general manager finally comes out after the employee goes to get him and doesn’t apologize for the wait offer comp or anything to fix it. This was a horrible experience and I see why it has so many bad reviews in the Elk Grove community. Needs serious work on their customer service.
Let me start by saying that the Carl's Jr on Kettleman in Lodi, California has the best staff. Oh my goodness we were greeted at the door with a friendly "Welcome in. How are you today?" The restaurant was spotless, and everybody was busy cleaning or cooking, but they still had time to be polite and friendly. I've only had a few good experiences in this town with customer service, and those are the places I'll go back to even if the food was mediocre. We tried the El Diablo and The Hangover Burger. They were okay but they weren't great. The Diablo Burger had a lot of jalapenos which I really enjoyed, but there was no cheese and the meat was a little dry. The habanero sauce had no spice way too much mayonnaise and there was way too much of it on my burger. The Hanover Burger was disappointing, it had paper thin bacon, little hash browns that fell out of the burger as you ate it and a fried egg that was way over fried. Nothing special. So will I order the Diablo Burger again? Sure, but I'll ask for cheese and the sauce on the side. The hangover Burger isn't served anymore which is fine. We'll go back to our standard guacamole burger.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings
Lisa Miranda
Diego was courteous , and prompt.
Atmosphere: 5
Food: 5
Service: 5
Letizia Pingitore
I am very frustrated with the Carl's app because it never works correctly and I didn't get credit for my purchase. However, that has nothing to do with the location I went to. The employee inside the location was great and was very helpful and accommodating! ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
Jay Roderick
I was asked to pull forward to wait for my meal, to then only be brought half my meal. I responded, as I heard them drop more fries and tell me they were coming shortly that my first meal will be cold by the time the second part of it arrives. Response from the employee, not really!
They claim to be super busy with no one in the drive-through, not sure why they chose to lie to me when I clearly heard them drop the fries after I asked where the rest of my food was. It’s very disappointing that California raises the wages and yet the competency level is allowed to stay at an all-time low. It’s also sad that we have no standard accountability, training, or teaching our staff to provide excellent customer service.
I’m sad that my daughter likes this restaurant or I would not give them my business; I have not had one good experience here to date.
Service: 1
Brigitte H.
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Brigitte M.
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Mur Hur
Service was great! On Saturday night around 8 pm, the two young men working at the time were very attentive and did a great job. We were the only customers at the time, and our food came out freshly made.
Atmosphere: 5
Food: 5
Service: 5
NiqueTake2
I come here every morning, and some how there’s always a problem when I come, like my code not scanning but today the register said canceled when my payment with thru on my phone , if it canceled on the stores end it would cancel on my end and the money would return to my card, she was gonna charge me again, crazy. I asked for manager she said she was the only one I asked for someone higher than her she didn’t want to deal , she seemed new.
I was there yesterday and got breakfast. We got the breakfast but one get one deal. And the deal is great but I really like the service, the food was perfectly cooked and they were efficient which I appreciate especially on a busy morning. We really thank you for being a close and reliable location with great service
Atmosphere: 5
Food: 5
Service: 5
marissa montanez
I was at this location today and ordered a western and a guac and it was so good. One of the fresher locations I have been to in a WHILE !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Double Guacamole Bacon Burger Combo
pog fish
Got 2 thing with no one there took 15 minutes
Atmosphere: 1
Food: 3
Service: 1
Corey Anson
Disgusting. I ordered a large big carl meal for almost $20. The burger was unseasoned, the bun was legitimately soaking wet/ falling apart, and the service was disrespectful. Like all fast food in California after the wage raise... Food quality went way down & employee accountability went way down. The only people who lose are the consumers, which is f'in embarrassing/ pathetic... I'll never eat at this location again
Atmosphere: 1
Food: 1
Service: 1
Janice Bailey
Walked in around 11:30am. I was the only patron there . After I waited 4 mins i walked to the kitchen entrance and asked if the person was working alone!! She came to take my order. Charged for Ranch dip, and acted as if it was a bother to serve me!! I Won't be going to Elk Grove Bl store down from the library again. ?
I had one of the worst customer service experiences at this location. From the moment I drove up to the drive thru , the clerks were dismissive, barely acknowledging me, and when they finally did, they were rude and impatient. It felt like I was an inconvenience rather than a customer.
Management was no better—completely unprofessional, unhelpful, and lacking even basic customer service skills. On top of that, communication was a mess. Their English was poor, making it frustrating to get clear answers to simple questions. Instead of trying to assist, they seemed annoyed by my presence.
This level of service is unacceptable. Customers deserve to be treated with respect, and professionalism should be a given, not an afterthought. I won’t be returning and wouldn’t recommend this place to anyone unless they improve drastically
I sat in the drive thru for over 4 minutes waiting for my breakfast order to be placed. I came to the window and even honked but nobody came. They were open for over an hour at this point no other orders. I had to come inside waited again for 3 min as an employee saw me and said nothing. The general manager finally comes out after the employee goes to get him and doesn’t apologize for the wait offer comp or anything to fix it. This was a horrible experience and I see why it has so many bad reviews in the Elk Grove community. Needs serious work on their customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Double Western Bacon Cheeseburger, 5 Piece - Hand-Breaded Chicken Tenders
Let me start by saying that the Carl's Jr on Kettleman in Lodi, California has the best staff. Oh my goodness we were greeted at the door with a friendly "Welcome in. How are you today?" The restaurant was spotless, and everybody was busy cleaning or cooking, but they still had time to be polite and friendly. I've only had a few good experiences in this town with customer service, and those are the places I'll go back to even if the food was mediocre.
We tried the El Diablo and The Hangover Burger. They were okay but they weren't great. The Diablo Burger had a lot of jalapenos which I really enjoyed, but there was no cheese and the meat was a little dry. The habanero sauce had no spice way too much mayonnaise and there was way too much of it on my burger. The Hanover Burger was disappointing, it had paper thin bacon, little hash browns that fell out of the burger as you ate it and a fried egg that was way over fried. Nothing special. So will I order the Diablo Burger again? Sure, but I'll ask for cheese and the sauce on the side. The hangover Burger isn't served anymore which is fine. We'll go back to our standard guacamole burger.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Onion Rings
Diego was courteous , and prompt.
Atmosphere: 5
Food: 5
Service: 5
I am very frustrated with the Carl's app because it never works correctly and I didn't get credit for my purchase. However, that has nothing to do with the location I went to. The employee inside the location was great and was very helpful and accommodating! ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Fried Zucchini, Double Western Bacon Cheeseburger
I was asked to pull forward to wait for my meal, to then only be brought half my meal. I responded, as I heard them drop more fries and tell me they were coming shortly that my first meal will be cold by the time the second part of it arrives. Response from the employee, not really!
They claim to be super busy with no one in the drive-through, not sure why they chose to lie to me when I clearly heard them drop the fries after I asked where the rest of my food was. It’s very disappointing that California raises the wages and yet the competency level is allowed to stay at an all-time low. It’s also sad that we have no standard accountability, training, or teaching our staff to provide excellent customer service.
I’m sad that my daughter likes this restaurant or I would not give them my business; I have not had one good experience here to date.
Service: 1
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
The floor was very sticky at the cashier register. I told the manager because my shoes became veryyyy sticky under the bottom, and no one came out to mop while I was there. My fries were hard and salted when I asked for no salt. The manager wasn't veryyyy pleasant.
Atmosphere: 4
Food: 4
Service: 5
Service was great!
On Saturday night around 8 pm, the two young men working at the time were very attentive and did a great job.
We were the only customers at the time, and our food came out freshly made.
Atmosphere: 5
Food: 5
Service: 5
I come here every morning, and some how there’s always a problem when I come, like my code not scanning but today the register said canceled when my payment with thru on my phone , if it canceled on the stores end it would cancel on my end and the money would return to my card, she was gonna charge me again, crazy. I asked for manager she said she was the only one I asked for someone higher than her she didn’t want to deal , she seemed new.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
I was there yesterday and got breakfast. We got the breakfast but one get one deal. And the deal is great but I really like the service, the food was perfectly cooked and they were efficient which I appreciate especially on a busy morning. We really thank you for being a close and reliable location with great service
Atmosphere: 5
Food: 5
Service: 5
I was at this location today and ordered a western and a guac and it was so good. One of the fresher locations I have been to in a WHILE !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Double Guacamole Bacon Burger Combo
Got 2 thing with no one there took 15 minutes
Atmosphere: 1
Food: 3
Service: 1
Disgusting. I ordered a large big carl meal for almost $20. The burger was unseasoned, the bun was legitimately soaking wet/ falling apart, and the service was disrespectful. Like all fast food in California after the wage raise... Food quality went way down & employee accountability went way down. The only people who lose are the consumers, which is f'in embarrassing/ pathetic... I'll never eat at this location again
Atmosphere: 1
Food: 1
Service: 1
Walked in around 11:30am. I was the only patron there . After I waited 4 mins i walked to the kitchen entrance and asked if the person was working alone!! She came to take my order. Charged for Ranch dip, and acted as if it was a bother to serve me!! I Won't be going to Elk Grove Bl store down from the library again. ?
Atmosphere: 4
Food: 4
Service: 2
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