The staff is helpful and always makes me feel welcomed..This location is great for eating in the restaurant. The restaurant is always clean and is one of my favorite fast food locations to go to.
Atmosphere: 5
Food: 5
Service: 5
Robert Miller
Standard Carl's Jr. Nothing great. Nothing terrible.
Atmosphere: 3
Food: 3
Service: 3
Mike Morse
Walked up at 8:10 and doors all locked. Service person saw me at the door, went and unlocked the other door but not mine. So I walk around the building, walk in, and the person just walked away, doing her stuff, and didn't even acknowledge me at the counter. I left. And won't be back.
Service: 1
Krystal Knight
Rude customer service. Poorly cooked food. Not fast service. Norma very rude …
Atmosphere: 1
Food: 1
Service: 1
Jennifer Ibebunjor
My complaint comes for Norma. Usually I just let it ride but today she was very rude to my husband while I was on the phone. He was getting me food on his lunch break while I’m at home with my kids who have special needs. Not only did she show poor customer service, but those on her team do as well. I will be contacting whomever I need to contact do get this situated.
Atmosphere: 1
Food: 5
Service: 1
Bonnie Covert
The whole feeling of the restaurant is very unwelcoming with the doors in the back and one of them being locked. The temperature was uncomfortably warm, as if they didn't plan on any customers eating in. Probably best to use the drive through.
Atmosphere: 2
Food: 5
Service: 3
Justin Duran
THE FOOD WAS RAW. THEY DONT KNOW HOW TO COOK. THEY DONT KNOW FOOD PROFESSION LIKE MYSELF WHO WORKS AT AN AMAZING FOOD PLACE. THESE PEOPLE NEED TO BE FIRED.
Atmosphere: 1
Food: 1
Service: 1
Connie Chan
I’ve been a regular customer for 9 months at this location. For the first time today, none of the burger buns were toasted, the fries were stale, the chicken stars were still cold and the milkshake was all melted! Will definitely not return!
Food: 2
Service: 2
Santana Aguilar
I had a very frustrating visit to this Carl's Jr. location. My food was ruined when an open ranch sauce packet spilled all over the contents of the bag. When I brought this to the attention of Norma, the manager on duty, she was completely unhelpful. Norma refused to offer a remake or a refund. She was also very unprofessional, repeatedly interrupting me and refusing to provide any information regarding the restaurant's policy or how I could contact corporate customer service. The issue was not just the ruined food, but the manager's unwillingness to be reasonable or provide any kind of solution. The lack of customer service from the management made this a terrible experience, and I will not be returning to this location
Atmosphere: 1
Food: 1
Service: 1
Alexis Pollack
Horrible customer service. My food had condiments spilled all throughout the bag. I brought my order back and was hoping for a remake or refund. The individual Norma was so happy to say she didn't give a damn and to be on my way. She refused to provide any info on their policies and I left my order on the counter in frustration
The service was good and food was hot and delicious. The sitting area was clean and so was the restrooms.
Atmosphere: 5
Food: 5
Service: 5
Brandon Bonifacio
Ate here while on a road trip, and it was really fantastic. The front desk lady Sam recommended the Queso Crunch Combo and it was really great, just what I needed. Staff was very polite and friendly overall. Definitely recommend
Atmosphere: 4
Food: 5
Service: 5
Paul Beisser
I stopped in for a vanilla shake after having some dental work and the server was just very pleasant beautiful smile and took care of business fast and now that I think of it I didn't see any other person working there I'm sure there was somebody in the back making the burgers.😉
Atmosphere: 4
Food: 4
Service: 5
Yoku
The manager has no idea what she's doing, made me scan a coupon twice just to not give me the item I was supposed to get for it, and gave the wrong amount of money and then asked for more
Atmosphere: 1
Food: 2
Service: 1
Janine133A
Biscuit fell apart. Bacon barely cooked. Plastic cheese. Never again. Coupon or not.
The staff is helpful and always makes me feel welcomed..This location is great for eating in the restaurant. The restaurant is always clean and is one of my favorite fast food locations to go to.
Atmosphere: 5
Food: 5
Service: 5
Standard Carl's Jr. Nothing great. Nothing terrible.
Atmosphere: 3
Food: 3
Service: 3
Walked up at 8:10 and doors all locked. Service person saw me at the door, went and unlocked the other door but not mine. So I walk around the building, walk in, and the person just walked away, doing her stuff, and didn't even acknowledge me at the counter. I left. And won't be back.
Service: 1
Rude customer service. Poorly cooked food. Not fast service. Norma very rude …
Atmosphere: 1
Food: 1
Service: 1
My complaint comes for Norma. Usually I just let it ride but today she was very rude to my husband while I was on the phone. He was getting me food on his lunch break while I’m at home with my kids who have special needs. Not only did she show poor customer service, but those on her team do as well. I will be contacting whomever I need to contact do get this situated.
Atmosphere: 1
Food: 5
Service: 1
The whole feeling of the restaurant is very unwelcoming with the doors in the back and one of them being locked. The temperature was uncomfortably warm, as if they didn't plan on any customers eating in. Probably best to use the drive through.
Atmosphere: 2
Food: 5
Service: 3
THE FOOD WAS RAW. THEY DONT KNOW HOW TO COOK. THEY DONT KNOW FOOD PROFESSION LIKE MYSELF WHO WORKS AT AN AMAZING FOOD PLACE. THESE PEOPLE NEED TO BE FIRED.
Atmosphere: 1
Food: 1
Service: 1
I’ve been a regular customer for 9 months at this location. For the first time today, none of the burger buns were toasted, the fries were stale, the chicken stars were still cold and the milkshake was all melted! Will definitely not return!
Food: 2
Service: 2
I had a very frustrating visit to this Carl's Jr. location. My food was ruined when an open ranch sauce packet spilled all over the contents of the bag. When I brought this to the attention of Norma, the manager on duty, she was completely unhelpful. Norma refused to offer a remake or a refund. She was also very unprofessional, repeatedly interrupting me and refusing to provide any information regarding the restaurant's policy or how I could contact corporate customer service. The issue was not just the ruined food, but the manager's unwillingness to be reasonable or provide any kind of solution. The lack of customer service from the management made this a terrible experience, and I will not be returning to this location
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. My food had condiments spilled all throughout the bag. I brought my order back and was hoping for a remake or refund. The individual Norma was so happy to say she didn't give a damn and to be on my way. She refused to provide any info on their policies and I left my order on the counter in frustration
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The service was good and food was hot and delicious. The sitting area was clean and so was the restrooms.
Atmosphere: 5
Food: 5
Service: 5
Ate here while on a road trip, and it was really fantastic. The front desk lady Sam recommended the Queso Crunch Combo and it was really great, just what I needed. Staff was very polite and friendly overall. Definitely recommend
Atmosphere: 4
Food: 5
Service: 5
I stopped in for a vanilla shake after having some dental work and the server was just very pleasant beautiful smile and took care of business fast and now that I think of it I didn't see any other person
working there I'm sure there was somebody in the back making the burgers.😉
Atmosphere: 4
Food: 4
Service: 5
The manager has no idea what she's doing, made me scan a coupon twice just to not give me the item I was supposed to get for it, and gave the wrong amount of money and then asked for more
Atmosphere: 1
Food: 2
Service: 1
Biscuit fell apart. Bacon barely cooked. Plastic cheese. Never again. Coupon or not.
Atmosphere: 2
Food: 1
Service: 2
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