Carl’s Jr.
8140 Sheldon Rd Laguna, Market Place, Elk Grove
(916) 681-8923
Recent Reviews
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Carls Jr. never disappoints! The burgers are always fresh, juicy, and packed with flavor. I love their CrissCut fries—perfectly crispy every time. The staff was friendly, and my order came out fast and hot. Definitely my go-to spot for a satisfying meal!
Atmosphere: 5
Food: 5
Service: 5
They charged me twice for same meal and had to fight with bank
Atmosphere: 3
Food: 4
Service: 1
I go to this location 3 times a week on my way to work for breakfast. Just thought to share my great experiences the crasher is very helpful and she has the best customer service experience always smiling and greeting so well and my food is always hot and fresh thank you for a great customer service.
Atmosphere: 5
Food: 5
Service: 5
I came in with a group of people, we all ordered separately. The person at the front kept walking away for a few minutes at a time in between each order so it did take longer than necessary to order. I placed my order and she took my card behind the counter around the corner and charged me. I watched my order sit on the back counter for more than 10 minutes before they handed it out. It was lukewarm at best when I got it. Then my order was incorrect. No one was at the front and I didn’t have time to wait around for them to remake the correct order so now I have nothing to eat and I’m out 15$
Atmosphere: 2
Food: 1
Service: 1
Great customer service
Atmosphere: 5
Food: 5
Service: 5
I rarely leave reviews, but this location is one of the best Carls Jr restaurants I’ve been too. Its very clean, and my orders are never messed up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
I went thru the drive thru about 12:00-1230ish..and I had got my order..the I asked if I can order another strawberry milkahShake and the VERY RUDE LADY yelled at me telling me to go back thru the drive thru..let me say that all the milkshakes come outta the machine..WAT HAPPENED TO THE HAND SCOOPED SHAKE???SO OK, THEN SHE YELLED TO MANY CUSTOMA...SO I WENT AROUND AGAIN TO ORDER ANOTHER STRAWBERRY MILKAHSHAKE...NOT ON CAR IN THE DRIVE THRU BUT ME..THEN SHE LEFT ME SITING THERE FOR A FEW MINUTES...NOT CUSTOMER FRIENDLY..THEN I PROCEED UP TO THE DRIVE THRU WINDOW AND SAT THERE FOR WAY TOO LONG..SO MY EXPERINCE HERE AT C.JS ON SHELDON ROAD???NEVER AGAIN U WILL C ME OR MY FAMILY THERE EVER AGAIN...MY TASTE FOR C.JS GONE FOR EVER WHICH SUCKS..IT WAS MY FAVORITE RESTAURANT...SEE HOW ONE BAD APPLE CAN SPOIL IT FOR EVERYBODY..AND MY BACON CHEESE BURGER TASTED VERY SOGGY AND COLD...I TOOK ONE BITE SPIT IT OUT THE WINDOW..THE REST OF THAT BURGER IS GOING TO MY .LAB....TO CHECK FOR CONTAMINATION...
Atmosphere: 1
Food: 1
Service: 1
Rude workers didn’t repeat our order to make sure despite us asking. Other fast food restaurants can add onto orders but we have to do it 1 at a time? Food took over half an hour. Workers right now seem to have a power trip. Would not recommend when there’s a Taco Bell right next to it.
Atmosphere: 1
Food: 1
Service: 1
Mistook our order at the window and claiming we were in the wrong. Said they couldn’t add to our order when we haven’t even paid yet. Refused to make an order a combo. Would not recommend, February 8, 2025. Lunch shift.
Atmosphere: 1
Food: 1
Service: 1
Bad experience in every form of hospitality, communication and customer service including quality of the food. $47.50 wasn't worth $7.50
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Barely any people in there.
Wheelchair accessibility: Available
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Western Burger
I appreciate the two ladies that worked the shift hours today at 12:29pm for the cashier and the cooks (AMEN)
Kid-friendliness: They were patient and friendly to both of my boys which where disabled.
Atmosphere: 5
Food: 5
Service: 5
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Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Customer service sucks, only 2 workers, one in the kitchen and one in the counter doing both dine in and drive thru. It could’ve been better if they have more employees working during busy hours
Fries were barely warm, tasted like they had been reheated. My sons shake was very runny. The famous star and grilled chicken sandwiches were good.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Western Bacon Cheeseburger
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