Cold Stone Creamery

They have the worst customer service! Literally only one worker was being polite and actually mixing in the ingredients. They never ask if you want ingredients mixed in and when you do ask to have them mixed in they don't actually mix them in. They need to actually train their workers. You are better off going to the Waterman location.

Great service but I hate this one flavor. Birthday cake remix is gross cuz the brownie and fudge is literally so nasty. It would make more sense with yellow cake.

I hadn’t been to cold stone in so long. Finally went and got my favorite. It was awful, it was melted and warm. The first time ever having a horrible experience.

Atmosphere: 3

Food: 1

Service: 2

Very bad customer service
The girl was unprofessional and very rude. You should trained them before get hired. i dont recommend this Location.

Atmosphere: 1

Food: 5

Service: 1

ice cream was so good plus nimrat and Tania made my ice cream , I will be coming back🫡

Atmosphere: 5

Food: 5

Service: 5

Whatever you do don’t order a “gotta love it.” You will inconvenience the staff.

Atmosphere: 1

Service: 1

Worker was hella rude, grabbed all the toppings by bare hands even though there were tongs and spoons in all the containers. They also didn’t wash their hands or anything after helping two people before me and cashing them out. Also they managed to make the worst cold ice cream I’ve ever gotten. Looks wack, half full cup, and tastes like clorox. $7 for this… go to Leatherbys across the street OR go to any other cold stone. I better get my money back or something this place is a scam. Also notice how the store doesn’t respond to any of the poor reviews…

Atmosphere: 3

Food: 1

Service: 1

The worst cold stone store I have been experience, bad customer service, unprofessional and unknowledgeable employees. I never come back to this store again

Atmosphere: 1

Food: 1

Service: 1

We were the only customers for the first few minutes of being there but the one person helping us was extremely slow while other workers were talking on the side. The line got pretty long before another worker stepped in to help. It was very hot in there and all the tables were dirty. We sat outside to eat our icecream and staff kept throwing boxes out their side door, right next to where we were sitting. Wouldn't come back to this location.

Atmosphere: 1

Food: 2

Service: 1

I ordered a large cup of ice cream, but the one I received wasn't great. The toppings sprinkled on it were old and needed to be replaced.

Atmosphere: 1

Food: 1

Service: 3

Recently my daughter's bought me an ice cream cake for my birthday and it was so ooo good!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cake

They don't give you attention they make you wait and never get your order unless YOU get their attention, their rude, dismissive and one of the worst customer service experiences I've had.

Atmosphere: 2

Food: 4

Service: 1

They don't give you attention they make you wait and never get your order unless YOU get their attention, their rude, dismissive and one of the worst customer service experiences I've had.

Atmosphere: 2

Food: 4

Service: 1

Poor service and bad moodWas there today may 5 2024 around 12 for the taco ice cream and lady was in the back ? we waited for 5 minutes for her to notice we were there she comes out with a bad mood and we ask for coco taco and she stated that they were not going to have them today even when they had the paper in the doors she just seem like she didn't want to be there

Ordered 4 ice creams online for pickup. Got back to work, opened up the bag, only had 3/4 ice creams. Also, instead of cookie dough they gave us chocolate chips in one of the ice creams. I called the store, a female picked up and said “hello?”. Not even “thanks for calling cold stone how can I help you” ? I told her they forgot my ice cream and screwed one up. She said “huh?”. I repeated myself and she said I could come back and pick it up. I told her I didn’t get off work until 10pm TWICE. She took my phone number and told me she was going to call her owner about a refund and I never heard back. Absolutely ridiculous. How you can mess up this badly is really concerning. Will be calling until I get a refund or will dispute the charge.

Food: 1

Service: 1