Popeyes Louisiana Kitchen

Terrible service
I was cut in line by three grubhub online orders. They gave all of the grubhub online orders fresh food than the people in line. The wait was horrible. The manager was rude, disrespectful, and not pleased for the people who waited in line to dine in, before the grubhub orders. Also spoke in a different language with coworkers. I don't recommend going here by I-5 freeway. Horrible service

Atmosphere: 1

Food: 1

Service: 1

Don’t eat here often then i remembered why. that new ai got my order wrong. i didn’t notice because it didn’t show my order on the screen. I get home after a long day ready to enjoy my meal and COME TO FIND OUT…. they gave me these big greasy ah wings. Lowkey want my money back or something cause that meal left me completely dissatisfied.

Atmosphere: 1

Food: 1

Service: 1

The drive thru is AI. At first I was thrown by the robotics like voice. I ordered and even asked questions about the Big Box deal and dipping sauce choices. The AI answered seamlessly. The AI asked me to verify my order on the digital board, everything was correct. But what was packed in the bag was not what I ordered and paid for. They forgot one of the sides. Ugh.

It wasn’t a particularly large order either, just two Big Box meals. Oh well… chalking it up to human error. But someone should be checking the order. The food came out hot. Everything was securely and neatly packed. We were given utensils, condiments, and napkins.

The latest deal… Big Box is two pieces of chicken or three piece tender strips with two sides and a biscuit for $6.99. I didn’t ask for any particular chicken cuts. I got a wing and a breast in classic flavor. It was delicious. Juicy, tender chicken in that classic spiced crunchy coating.

Atmosphere: 3

Food: 3

Service: 2

Bad service. Waited 30 minutes on parking area and no one bring our orders. Went inside to pick up our food. When we reached home instead of 12 pieces chicken 3 pieces missing.

Service: 1

Solid chicken sandwich. Consistantly hot and fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Classic Chicken Sandwich

I love Popeyes, but won't be going here again. The AI at the drive through was a truly awful experience that I will go out of my way never to repeat. I also didn't get quite a few items I had ordered (and paid for), which wasn't discovered until getting home. Overall bad experience.

Atmosphere: 3

Food: 4

Service: 1

Took a long time for food to be ready

Atmosphere: 4

Food: 4

Service: 3

You place your order through the AI drive through. Then you go to the window and the people don’t speak english. You might as well skip this location altogether.

I cannot stand the AI drive thru! This is BS not only did a human lose their job most likely but it was ridiculous trying to order.

Atmosphere: 5

Food: 5

Service: 5

Automatic ordering got order wrong. Tenders were woefully small compared to Cane's chicken. Fries were stale and very pricey.

Atmosphere: 3

Food: 1

Service: 3

I don't like the drive-through with that auto-computer response.

Atmosphere: 3

Food: 3

Service: 3

Got some chicken sandwiches and some regular chicken. We thought the chicken had no flavor today. Usually Popeyes has more flavor than KFC but today it was so bland. We don't eat either of these places all that often but the last time we ate here we had no complaints. The sandwiches were good thought.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Spicy Fried Chicken, Coleslaw

Ordering through the drive through is now "powered by AI", which in practice is horribly frustrating trying to order. At one point it said "NO" after a long pause while trying to order fries. Just because AI is a buzzword doesn't mean it's ready to fully replace humans, please, revert this change. Until then we likely wouldn't return.

Also, since AI took over, they informed us that kids meals can no longer have fries at the window, the bot doesn't allow substitutions. Who the hell wants apple sauce packets with chicken strips? Come on...

I'm guessing the bot is taking over in part due to the $20/hr wage increase, which isn't surprising.

The food was relatively fresh, so it's got that going for it, but otherwise, we won't be back if we need to order through a frustrating bot, what a shame.

Atmosphere: 1

Food: 3

Service: 1

I was actually trying to talk to employees about my order. I only got responded by hand no talk no eye cotact !!!

Food: 5

Service: 1

Recommended dishes: Classic Chicken Sandwich

Staff provide great service. They're always helpful & chicken is always awesome!

Atmosphere: 5

Food: 5

Service: 5