The manager has a temper like a child! I was called late at night as I was getting my kids into bed about an order issue I had written to wingstop. The manager was huffy puffy about THEIR mistake with their poor food quality. Some wings overcooked, some undercooked, with pink chicken still on the BONE. Insane. They wanted me to bring back the food after I had told them that’s not possible for me to do late at night. I was going to wait until customer service representative on their website could help me because they offered nothing to begin with. Food was terrible. Customer service was insane, calling me late at night because you messed up an order! It was literally harassment and the moment I spoke up for myself she hung up because she knew she was wrong. So insane! I hope they fire this woman she clearly should not be cooking or managing ANYTHING with a horrible attitude! This was on 11/23/25 at 8:30PM and whoever was managing this night was terrible.
Atmosphere: 1
Food: 1
Service: 1
Charles Geib
Smells like cigarettes, weed, and bleach inside the store. Employees are rude. Food took over 20 extra minutes to be finished (ordered online). Was excited to see a Wingstop close to home but I'd rather go to Laguna
Atmosphere: 1
Food: 1
Service: 1
Alona Jennings
We ordered here yesterday 11/16/2025 and I am 1000% positive we got food poisioning. We are both stuck at home today with extreme bathroom symptons. Coming out both ends. My hubby is worse cause he ate mine and his, I actually didnt finish my order cause it was gross, Fries were cold chicken was slimy and rubbery, I specifically asked for extra crispy fried extra hard. Not sure whats up with this location but we have never had an issue with WingStop. I will be calling today for a full refund.
Atmosphere: 1
Food: 1
Service: 1
Rita Ghazala
joselyn was very rude she had an attitude whole time i was ordering, when i did the survey and told her she just had a mean look on her and didn’t seem like she wanted to help us.. wouldn’t recommend coming here at all.
Atmosphere: 1
Food: 1
Service: 1
Seema Kaur
They need to get trained on customer service we went there 2 of the workers there they didn’t greet us just stared and kept doing their thing .they didn’t come and ask us how we can be helped we were standing there for 5 mins I walked out
Mariah Renae
Not sure why every time we order here, when I order Cajun dry rub, I get buffalo. Fries soggy and cold, chicken rubbery and wrong flavors. Yall are terrible. Its always this location and its always the same crap
Atmosphere: 1
Food: 1
Service: 1
jessica
So happy they opened near by
Atmosphere: 5
Food: 5
Service: 5
OH
First time here and had a great experience wingstop in Elk Grove has one of the best customer service around.
On time with orders.
Atmosphere: 5
Food: 5
Service: 5
The manager has a temper like a child!
I was called late at night as I was getting my kids into bed about an order issue I had written to wingstop. The manager was huffy puffy about THEIR mistake with their poor food quality. Some wings overcooked, some undercooked, with pink chicken still on the BONE. Insane. They wanted me to bring back the food after I had told them that’s not possible for me to do late at night. I was going to wait until customer service representative on their website could help me because they offered nothing to begin with.
Food was terrible. Customer service was insane, calling me late at night because you messed up an order! It was literally harassment and the moment I spoke up for myself she hung up because she knew she was wrong. So insane!
I hope they fire this woman she clearly should not be cooking or managing ANYTHING with a horrible attitude!
This was on 11/23/25 at 8:30PM and whoever was managing this night was terrible.
Atmosphere: 1
Food: 1
Service: 1
Smells like cigarettes, weed, and bleach inside the store. Employees are rude. Food took over 20 extra minutes to be finished (ordered online). Was excited to see a Wingstop close to home but I'd rather go to Laguna
Atmosphere: 1
Food: 1
Service: 1
We ordered here yesterday 11/16/2025 and I am 1000% positive we got food poisioning. We are both stuck at home today with extreme bathroom symptons. Coming out both ends. My hubby is worse cause he ate mine and his, I actually didnt finish my order cause it was gross, Fries were cold chicken was slimy and rubbery, I specifically asked for extra crispy fried extra hard. Not sure whats up with this location but we have never had an issue with WingStop. I will be calling today for a full refund.
Atmosphere: 1
Food: 1
Service: 1
joselyn was very rude she had an attitude whole time i was ordering, when i did the survey and told her she just had a mean look on her and didn’t seem like she wanted to help us.. wouldn’t recommend coming here at all.
Atmosphere: 1
Food: 1
Service: 1
They need to get trained on customer service we went there 2 of the workers there they didn’t greet us just stared and kept doing their thing .they didn’t come and ask us how we can be helped we were standing there for 5 mins I walked out
Not sure why every time we order here, when I order Cajun dry rub, I get buffalo. Fries soggy and cold, chicken rubbery and wrong flavors. Yall are terrible. Its always this location and its always the same crap
Atmosphere: 1
Food: 1
Service: 1
So happy they opened near by
Atmosphere: 5
Food: 5
Service: 5
First time here and had a great experience wingstop in Elk Grove has one of the best customer service around.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
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