This review was after my second visit to this location first visit was subpar so I said let me try it again before I write a review. So this time I ordered online a banana split and a banana royale. Both of them lacked ice cream, for example, my banana royale had more whipped cream and bananas than ice cream. Secondly, the banana split didn’t even fill the container. That’s how much it was lacking. Also, They need to update their online system with the current flavors because two of the flavors that I ordered online was not available. Luckily, I got there early to choose something else. To make matters worse, a family came in from the same community as the workers; culture how ever you wanna put it and I seen their ice cream cups and they were full to the rim and they could barely put a lid on them but mine I’m squinting to see how much ice cream was actually in my cup. To top it off, she made my banana split first leaving it on the counter to made the rest of my order and it was completely melted. Very disappointing!!!
Truth Whisperer
My family and I had a really good experience at this location. Raja was the best. He was so friendly and patient. Thanks Raja
Anela Iki
Employee was very kind, helpful and entertaining.
Tanveer Kaur
Love their ice cream and I always get good service. Definitely will come again
Marcus Wright
My kids went here today 7/2 and brought ice cream the cups were not even half way full I’ve never seen anything like this and I called and the lady hung up in face said she don’t speak English very unprofessional I need corporate number cause this is unacceptable
cesar gutierrez
It’s not like is used to. Portions are very small every time.very pricey for a very small scoop of ice cream. I remembered when the serve a full cup of ice cream not anymore very disappointing.
Eris
I have lived in Oakland a very long time, but I have only ever been here once. The ice cream was as good as I expected. I got my usual pralines & cream and ventured into new territory with a scoop of cherries jubilee. Don't know why I didn't tried it sooner! I love this stuff.
The evening of my there was one person working there and he didn't seem particularly thrilled to be there. I don't like working for the man either, so I get it.
Anyway, here's the problem I had. My two scoops of ice cream we're almost completely melted in less than 10 minutes. I should be able to Piedmont ten without two scoops of ice cream turning into soup on the car seat.
I suspect I get the owner intentionally does not keeping the freezers at the proper temperature. I'm going to come back another day and see what happens.
Update: Today is about three weeks later and I'm going back. I'm going to test my hunch about the ice cream. I hope I'm wrong, because I really want a scoop of ice cream right now.
Edit: The ice cream here is very clearly melting. On some of the cartons they obviously tried to smooth it out on top to make it look solid, but it is clearly NOT frozen. Yuck. I'm going to pass.
Atmosphere: 1
Food: 1
Service: 2
alberta aj
Nice staff Exceptional service very helpful will answer all your questions order a small birthday cake because of freezer space was very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Gurbhej Singh
Very good
Atmosphere: 5
Food: 5
Service: 5
BAY TRONICS
Thank you for my cappuccino blast so amazing best customer service
Great customer service. Very friendly workers. Our very first time here with my daughter. Great selection of ice cream especially if you want sugar free like me... Thank you staff you guys are amazing.
We arrive before closing time 9:50 the store was no longer serving ice cream, they put everything away, if the door say close time is 10 means stop serving at 10
This review was after my second visit to this location first visit was subpar so I said let me try it again before I write a review. So this time I ordered online a banana split and a banana royale. Both of them lacked ice cream, for example, my banana royale had more whipped cream and bananas than ice cream. Secondly, the banana split didn’t even fill the container. That’s how much it was lacking. Also, They need to update their online system with the current flavors because two of the flavors that I ordered online was not available. Luckily, I got there early to choose something else. To make matters worse, a family came in from the same community as the workers; culture how ever you wanna put it and I seen their ice cream cups and they were full to the rim and they could barely put a lid on them but mine I’m squinting to see how much ice cream was actually in my cup. To top it off, she made my banana split first leaving it on the counter to made the rest of my order and it was completely melted. Very disappointing!!!
My family and I had a really good experience at this location. Raja was the best. He was so friendly and patient. Thanks Raja
Employee was very kind, helpful and entertaining.
Love their ice cream and I always get good service. Definitely will come again
My kids went here today 7/2 and brought ice cream the cups were not even half way full I’ve never seen anything like this and I called and the lady hung up in face said she don’t speak English very unprofessional I need corporate number cause this is unacceptable
It’s not like is used to. Portions are very small every time.very pricey for a very small scoop of ice cream. I remembered when the serve a full cup of ice cream not anymore very disappointing.
I have lived in Oakland a very long time, but I have only ever been here once. The ice cream was as good as I expected. I got my usual pralines & cream and ventured into new territory with a scoop of cherries jubilee. Don't know why I didn't tried it sooner! I love this stuff.
The evening of my there was one person working there and he didn't seem particularly thrilled to be there. I don't like working for the man either, so I get it.
Anyway, here's the problem I had. My two scoops of ice cream we're almost completely melted in less than 10 minutes. I should be able to Piedmont ten without two scoops of ice cream turning into soup on the car seat.
I suspect I get the owner intentionally does not keeping the freezers at the proper temperature. I'm going to come back another day and see what happens.
Update: Today is about three weeks later and I'm going back. I'm going to test my hunch about the ice cream. I hope I'm wrong, because I really want a scoop of ice cream right now.
Edit: The ice cream here is very clearly melting. On some of the cartons they obviously tried to smooth it out on top to make it look solid, but it is clearly NOT frozen. Yuck. I'm going to pass.
Atmosphere: 1
Food: 1
Service: 2
Nice staff Exceptional service very helpful will answer all your questions order a small birthday cake because of freezer space was very good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Very good
Atmosphere: 5
Food: 5
Service: 5
Thank you for my cappuccino blast so amazing best customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great customer service. Very friendly workers. Our very first time here with my daughter. Great selection of ice cream especially if you want sugar free like me... Thank you staff you guys are amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Unicorn Cake, Birthday Cake, Banana Royale, Wedding Cake, Cappuccino Blast, Strawberry Cake
So many options store look very clean great staff good quality best cakes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream, Unicorn Cake, Banana Split, Birthday Cake, Banana Royale, Wedding Cake, Cappuccino Blast, Strawberry Cake
Best costumer service highly recommend so many flavor
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream, Unicorn Cake, Banana Split, Birthday Cake, Banana Royale, Wedding Cake, Cappuccino Blast, Strawberry Cake
We arrive before closing time 9:50 the store was no longer serving ice cream, they put everything away, if the door say close time is 10 means stop serving at 10
Service: 1
terrible service did not properly serve anything
Atmosphere: 1
Food: 1
Service: 1
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