Ordered online through Wingstop app, received wrong wings. When I drove back to the store for them to correct my order. Johnathan the cashier told me they could just put the seasoning I want on top of the buffalo sauce wings they gave me. I declined that offer do to that not being what I ordered. At that point he seemed to be upset about me declining putting seasoning on top of the wings that are completely wrong, because they were busy. I then asked for a refund he said since I order on door dash (which I didn’t!) that he couldn’t do it. I told him I ordered on the Wingstop APP he then tells me to go on the app. On the app there is no option as I told him. He told me there’s nothing he can do. Now I know iv seen Johnathan working that cash register over a year. So basically I was declined a refund just because he didn’t want to and there was nothing to do about it. I left Wingstop with no food or refund and he could not provide me any customer service number. Out of $34. Will not be visiting this location anymore
Atmosphere: 1
Food: 1
Service: 1
Matthew Cannon
Ordered online to skip the line, got there 3 minutes after the app said it was done. Showed them the name they said they didn’t have it then continued to ignore me for 30 minutes while all 3 of them stood in the back tossing chicken. Finally caught one asked her if they had it or if they were going to make it she said it was on the 30 minutes later they asked me for my details of my order to which i obviously asked to just cancel the order very unpleasant experience here! I don’t even write reviews but those people in there are so funky and they know they funky they lucky I’m not as crazy as I want to be. I work in costumer service too and understand that mistakes happen and we’re all human but why would that funky 304 tell me they’re making my food and she don’t even know what I want…
Atmosphere: 1
Food: 3
Service: 1
simer aujla
i love cajun fries
Atmosphere: 5
Food: 5
Service: 5
Tim Long
Always get extra wings with my order 🔥 👍
Atmosphere: 5
Food: 5
Service: 5
Nicole S
I only wanted fries - just waited 20 minutes for soggy overpriced fries. People who ordered before me got their food first, so I ask them about my order telling them about this. Employees were not apologetic about it and rude. I'm sure I would have waited even longer if I did not go up and ask. Store did not look clean. Front area is small and not comfortable. Tons of people waiting for their orders. Also for how expensive a side of fries are, they should give at least another dip for that price.
Atmosphere: 1
Food: 1
Service: 1
Hcojonte
I went into this location to ORDER it was around 4:56 PM. The manager (who's on salary) began to tell me that he's shift is over at 5:00 PM, he's cleared his cash drawer and wouldn't be able to take my order/ process payment....... I'm totally confused :-/ I asked where the next cashier/order taker was located. ------ He began to yell telling me I can just order online and the cashier was running late Car issues and left after cleaning up his meal from the table and using the restroom. (I had cash on my person and wanted to dine indoors) I ended up waiting until 6:28 PM, no cashier ever arrived to assist me. There were 2 cooks who were passing out online orders and making drinks) I left hungry not angry, but sad and confused.
Atmosphere: 2
Food: 4
Service: 1
Chuck L
I wanna be clear on how this went. I ordered the 20 bone in wings online for 20 bux. Now they FORCE you to pick a dip that they CHARGE you EXTRA for. Really??? So I look in my bag I got my 20 wings and this tiny single container of ranch. Wait a minute, shouldn’t I have at least FOUR of these tiny containers for 20 pieces of chicken? I go back in an ask where is the rest of the ranch that I was forced to buy? I was told you only get that one tiny container for all that chicken. It’s a shame how STINGY these restaurants are when it comes to providing you with the proper amount of condiments for your purchase. I won’t go back simply because of them not doing me right. When I patronize I have a level of expectation that needs to be met when I spend my money. I have bought 10pc wingstop combos and it comes with more FREE dip that what I had to pay for.
Atmosphere: 4
Food: 3
Service: 4
Junia Kim
Why am I here for over half an hour when there was no line for an 8 wing combo order?
The fact that I took a screenshot of my order and then STILL had time to write this while I wait…. Says enough. Ugh
They told me 10 more minutes
Service: 1
Neal Pellecchia
I went for the .80 wing deal on a Tues I think. I wanted to get several. I read the flyer no special rules. Then mgr says it has to be part of a dinner or something..
Service: 1
Hekim Karaçoban
Waited for junk food for 20 minutes, also cashier was rude.
Customer service is lost at this place. Ordered 50 wings picked up driver to destination only to have 30 wings called to fix no answer was still on hold when we walked through the door. The sad part about it he knew what we were coming there for we never even spoke to anyone. Which means they’re taking that extra chicken that they’re not putting in our bags and selling it on the back end and keeping the money or something or taking it home. He was not surprised when we came in to complain about the quantity of the order.
For the Culture
I've ordered flats before only. Cashier says they don't do that anymore. Yet they gentlemen who came in after me ordered flats only, in spanish and the gentlemen behind me told me.
Atmosphere: 5
Food: 3
Service: 1
Keith Gaines
My friend had a disgusting and sexist experience at Wingstop Emeryville (#454), and after hearing what happened, I went myself to see how they handled things. What I found only confirmed how poorly she was treated.
She told me a man claiming to be the manager handled food without washing his hands, laughed at her when she called it out, mocked her, and refused to take her concerns seriously. When she asked for a refund, he refused, started speaking in another language while laughing at her, denied her a receipt, and wouldn’t give his name. It was clear he was being sexist and dismissive simply because she was a woman.
But when I went in, the same man acted completely different toward me. He was polite and respectful, but when I brought up the issue, he downplayed it and said it wasn’t a big deal because he washed his hands after handling food for others. This proves he knew exactly what he was doing when he mocked and disrespected my friend.
This place doesn’t just have poor hygiene—it has a sexism problem. My friend has filed a complaint with the California Department of Public Health, and I fully support her. Avoid this place if you care about food safety, professionalism, or basic respect.
Atmosphere: 1
Food: 1
Service: 1
Luckie Lovette
The health department needs to visit this place, the cooking area is filthy and the floors is dirty. They only hire certain individuals that can barely speak English .
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Wings
Zewdu Muleta
I’ve been a loyal customer at this Wingstop location for years, but my most recent experience was incredibly disappointing. When I called to place my order, the employee answered the phone in an unprofessional manner, greeting me with “Wassup yo.” This immediately set the tone for what was about to happen.
When I arrived to pick up my order, I was told it would be ready in 20-25 minutes. After 25 minutes, I went inside and politely asked if my order was ready. The employee, who was dressed unprofessionally with his pants sagging way below his waist, completely ignored my question and began chatting with another individual in Spanish. I asked again, and he rudely told me to come back in 10 minutes.
I returned as instructed, but when I asked again if my order was ready, he snapped at me, saying I could cancel it if I wanted. I asked why he was being so rude, and he responded by saying he could refuse service to anyone. Things escalated when he challenged me to a fight outside. I stayed inside to avoid further confrontation, but he came at me and physically swung. In self-defense, I responded, and he ended up with a busted lip and bruised eyes.
What really bothered me, however, was the lack of professionalism from the rest of the staff. Instead of intervening, they all sided with him, and one of the employees even threatened to call the police. I’ve never had issues at this location before and have been coming here for years, but this experience has left me shocked and frustrated.
I’ll be reporting this incident to corporate. I strongly advise potential customers to avoid this location until the staff is properly addressed and retrained in customer service and professionalism.
Ordered online through Wingstop app, received wrong wings. When I drove back to the store for them to correct my order. Johnathan the cashier told me they could just put the seasoning I want on top of the buffalo sauce wings they gave me. I declined that offer do to that not being what I ordered. At that point he seemed to be upset about me declining putting seasoning on top of the wings that are completely wrong, because they were busy. I then asked for a refund he said since I order on door dash (which I didn’t!) that he couldn’t do it. I told him I ordered on the Wingstop APP he then tells me to go on the app. On the app there is no option as I told him. He told me there’s nothing he can do. Now I know iv seen Johnathan working that cash register over a year. So basically I was declined a refund just because he didn’t want to and there was nothing to do about it. I left Wingstop with no food or refund and he could not provide me any customer service number. Out of $34. Will not be visiting this location anymore
Atmosphere: 1
Food: 1
Service: 1
Ordered online to skip the line, got there 3 minutes after the app said it was done. Showed them the name they said they didn’t have it then continued to ignore me for 30 minutes while all 3 of them stood in the back tossing chicken. Finally caught one asked her if they had it or if they were going to make it she said it was on the 30 minutes later they asked me for my details of my order to which i obviously asked to just cancel the order very unpleasant experience here! I don’t even write reviews but those people in there are so funky and they know they funky they lucky I’m not as crazy as I want to be. I work in costumer service too and understand that mistakes happen and we’re all human but why would that funky 304 tell me they’re making my food and she don’t even know what I want…
Atmosphere: 1
Food: 3
Service: 1
i love cajun fries
Atmosphere: 5
Food: 5
Service: 5
Always get extra wings with my order 🔥 👍
Atmosphere: 5
Food: 5
Service: 5
I only wanted fries - just waited 20 minutes for soggy overpriced fries. People who ordered before me got their food first, so I ask them about my order telling them about this. Employees were not apologetic about it and rude. I'm sure I would have waited even longer if I did not go up and ask. Store did not look clean. Front area is small and not comfortable. Tons of people waiting for their orders. Also for how expensive a side of fries are, they should give at least another dip for that price.
Atmosphere: 1
Food: 1
Service: 1
I went into this location to ORDER it was around 4:56 PM. The manager (who's on salary) began to tell me that he's shift is over at 5:00 PM, he's cleared his cash drawer and wouldn't be able to take my order/ process payment....... I'm totally confused :-/
I asked where the next cashier/order taker was located.
------ He began to yell telling me I can just order online and the cashier was running late Car issues and left after cleaning up his meal from the table and using the restroom. (I had cash on my person and wanted to dine indoors) I ended up waiting until 6:28 PM, no cashier ever arrived to assist me. There were 2 cooks who were passing out online orders and making drinks) I left hungry not angry, but sad and confused.
Atmosphere: 2
Food: 4
Service: 1
I wanna be clear on how this went. I ordered the 20 bone in wings online for 20 bux. Now they FORCE you to pick a dip that they CHARGE you EXTRA for. Really??? So I look in my bag I got my 20 wings and this tiny single container of ranch. Wait a minute, shouldn’t I have at least FOUR of these tiny containers for 20 pieces of chicken? I go back in an ask where is the rest of the ranch that I was forced to buy? I was told you only get that one tiny container for all that chicken. It’s a shame how STINGY these restaurants are when it comes to providing you with the proper amount of condiments for your purchase. I won’t go back simply because of them not doing me right. When I patronize I have a level of expectation that needs to be met when I spend my money. I have bought 10pc wingstop combos and it comes with more FREE dip that what I had to pay for.
Atmosphere: 4
Food: 3
Service: 4
Why am I here for over half an hour when there was no line for an 8 wing combo order?
The fact that I took a screenshot of my order and then STILL had time to write this while I wait…. Says enough. Ugh
They told me 10 more minutes
Service: 1
I went for the .80 wing deal on a Tues I think. I wanted to get several. I read the flyer no special rules. Then mgr says it has to be part of a dinner or something..
Service: 1
Waited for junk food for 20 minutes, also cashier was rude.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Customer service is lost at this place. Ordered 50 wings picked up driver to destination only to have 30 wings called to fix no answer was still on hold when we walked through the door. The sad part about it he knew what we were coming there for we never even spoke to anyone. Which means they’re taking that extra chicken that they’re not putting in our bags and selling it on the back end and keeping the money or something or taking it home. He was not surprised when we came in to complain about the quantity of the order.
I've ordered flats before only. Cashier says they don't do that anymore. Yet they gentlemen who came in after me ordered flats only, in spanish and the gentlemen behind me told me.
Atmosphere: 5
Food: 3
Service: 1
My friend had a disgusting and sexist experience at Wingstop Emeryville (#454), and after hearing what happened, I went myself to see how they handled things. What I found only confirmed how poorly she was treated.
She told me a man claiming to be the manager handled food without washing his hands, laughed at her when she called it out, mocked her, and refused to take her concerns seriously. When she asked for a refund, he refused, started speaking in another language while laughing at her, denied her a receipt, and wouldn’t give his name. It was clear he was being sexist and dismissive simply because she was a woman.
But when I went in, the same man acted completely different toward me. He was polite and respectful, but when I brought up the issue, he downplayed it and said it wasn’t a big deal because he washed his hands after handling food for others. This proves he knew exactly what he was doing when he mocked and disrespected my friend.
This place doesn’t just have poor hygiene—it has a sexism problem. My friend has filed a complaint with the California Department of Public Health, and I fully support her. Avoid this place if you care about food safety, professionalism, or basic respect.
Atmosphere: 1
Food: 1
Service: 1
The health department needs to visit this place, the cooking area is filthy and the floors is dirty. They only hire certain individuals that can barely speak English .
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Wings
I’ve been a loyal customer at this Wingstop location for years, but my most recent experience was incredibly disappointing. When I called to place my order, the employee answered the phone in an unprofessional manner, greeting me with “Wassup yo.” This immediately set the tone for what was about to happen.
When I arrived to pick up my order, I was told it would be ready in 20-25 minutes. After 25 minutes, I went inside and politely asked if my order was ready. The employee, who was dressed unprofessionally with his pants sagging way below his waist, completely ignored my question and began chatting with another individual in Spanish. I asked again, and he rudely told me to come back in 10 minutes.
I returned as instructed, but when I asked again if my order was ready, he snapped at me, saying I could cancel it if I wanted. I asked why he was being so rude, and he responded by saying he could refuse service to anyone. Things escalated when he challenged me to a fight outside. I stayed inside to avoid further confrontation, but he came at me and physically swung. In self-defense, I responded, and he ended up with a busted lip and bruised eyes.
What really bothered me, however, was the lack of professionalism from the rest of the staff. Instead of intervening, they all sided with him, and one of the employees even threatened to call the police. I’ve never had issues at this location before and have been coming here for years, but this experience has left me shocked and frustrated.
I’ll be reporting this incident to corporate. I strongly advise potential customers to avoid this location until the staff is properly addressed and retrained in customer service and professionalism.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings
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