Was very excited to eat here but unfortunately will probably never place another order. We waited for over an hour for our food only to be told that it was cancelled. No reason or remorse was given. Be cautious and prepared to wait.
Atmosphere: 1
Food: 1
Service: 1
Stacie Kennerly
They are back to excellent customer service!! My husband and I had given up on their early door closing and snappy responses to special roll requests, but I just finished with a to go order and Jimena was so helpful and had me actually believe I wasn't bothering her by calling. When I picked up the order, both she and Lenore were smiling and receptive. I can't wait to go back in to sit down to a once distant enjoyable dining experience! I can now recommend visiting the Encinitas store 100% ❤️
Atmosphere: 4
Food: 5
Service: 5
alex farrow
Such a great experience every time at this location. I’m always impressed with how well-staffed they are, even during busy hours. We brought our baby boy with us, and at one point -while the place was packed- he tossed a chopstick on the floor and out of nowhere a smiling server was already there to help. The staff here truly go above and beyond to make guests feel welcome.
And then there’s the fish—always fresh, flavorful, and consistently top-notch. This has become our local go-to spot because we know the quality is always going to be excellent, whether it’s sushi night with friends or a quick date night.
Highly recommend to anyone who values great service and even better sushi 🍣👌☺️
Atmosphere: 5
Food: 5
Service: 5
Rob Paterson
Lame, lame, lame. Wanting to charge me for extra wasabi. Too many better options in Encintas.
Kimball Oh
ITS AMAZING COME HERE
JOHANA IS THE BEST EVER!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Rob Mortenson
Excellent sushi. The nigiri & sushi rolls were both fantastic. Fun, clean, and upbeat atmosphere. I would definitely eat here again.
Atmosphere: 5
Food: 5
Service: 5
Brand On
Great Eel rolls and miso soup
Atmosphere: 3
Food: 5
Service: 3
Mario T
I’ve been to the one in Encinitas multiple times and its always a great vibe. The food is always great and fresh. If you go during lunch you cant go wrong with the lunch special bento box. The best food portion for your buck. The service is always on point, very quick to help and friendly. The atmosphere is always a great vibe they always have great music playing. Cant forget about the refreshing drinks Cheers!
Luke VanVoorhis
Fun family friendly sushi spot that is the perfect combination of quality, service and value. Dine in and online ordering are both great and staff is very friendly. It’s on the weekly rotation with our family.
Kymberly Jankauski
We love Hooked on Sushi! They have the best food, great service and lively atmosphere. Service is friendly and quick and it is our go to sushi spot.
Great menu options of both food and beer. Service was outstanding, food was great and setting comfortable.
Behrad Moghaddam
I wish I could give 5 stars as this is our go-to place for Sushi. The quality and taste are great. The service is mostly good. The only reason that I gave 4 stars for service is due to one of the servers was not familiar with the menu nor how to communicate with the customers. Also, although they close at 9PM during the week, we got there around 8:15PM to 8:20PM a couple of times and they didn't accept us!
Elena Liu
Love the Unicorn roll. We are definitely coming back to hooked on sushi
Matt DeBeer
The food is pretty good but they use lots of non-recyclable plastic. For example, the recycling code on the lids and clamshells are 4s and 6s, which means even if you put them in your blue bins, they'll end up in a landfill. Also, there is no option to NOT get a bunch of extra plastic in the takeout bag. Even when I call in an order and specifically ask them NOT to include soy sauce, ginger, chopsticks, etc. they always include it.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: California Roll
Eric Whitten
Do not come here I used to come here all the time I’ve gotten the roll that I got tonight at least nine times. Snow ball roll. I will never come back here again. I will never come back here again except to contact the manager again tomorrow to demand a refund.
I ordered this sushi roll. It’s a baked roll. I’ve ordered it before and every time that I’ve ordered it. It comes with jalapeños, but there’s sliced on top of the sushi. Roll on each individual piece of the sushi rolls. I go get my order halfway down the road, I started eating And I realized that instead of the sliced on top, they were chopped into little pieces all inside the roll, the role is basically in edible so I called the restaurant and the girl on the phone was super rude and essentially told me that her man is not available to speak to me, but she’s available to talk to me. Tell her what’s going on and she said the role is spicy. I let her know I understand that it’s a spicy roll. I’ve gotten it several times before, and the jalapeños are all always sliced on top of each individual piece of the sushi. They’re never chopped up into little pieces inside like a bunch of them. I let her know that the role is an edible had to spit out. One of the pieces was way too spicy. She tells me she doesn’t know what she’s gonna do that. There’s nothing she can do that. She doesn’t know what to tell me. She tells me that I’m wrong basically gaslight me. And then proceeds to tell me that her manager is way too busy to speak to me. I then asked if she could remake the role and she scoffed at me and told me that’s not gonna happen.
I tell her I’d still like to speak to the manager anyway, and she proceeds to put me on a third hold.
I will never be coming back here again, which sucks because this is like my favorite restaurant whenever I go to visit family I always come through here and order.
Hooked on sushi I highly suggest you train your staff better or better yet get your orders correct.
I should also note that I asked for no jalapeños to begin with, and they still put them on there even though I asked for no jalapeños, and it doesn’t even show on the receipt so whoever took my order, didn’t even put it on there that I asked for no jalapeños.
And like that’s not even a big deal but the fact that a staff member has to yell at you and is absolutely rude is not acceptable
Was very excited to eat here but unfortunately will probably never place another order. We waited for over an hour for our food only to be told that it was cancelled. No reason or remorse was given. Be cautious and prepared to wait.
Atmosphere: 1
Food: 1
Service: 1
They are back to excellent customer service!! My husband and I had given up on their early door closing and snappy responses to special roll requests, but I just finished with a to go order and Jimena was so helpful and had me actually believe I wasn't bothering her by calling. When I picked up the order, both she and Lenore were smiling and receptive. I can't wait to go back in to sit down to a once distant enjoyable dining experience!
I can now recommend visiting the Encinitas store 100% ❤️
Atmosphere: 4
Food: 5
Service: 5
Such a great experience every time at this location. I’m always impressed with how well-staffed they are, even during busy hours. We brought our baby boy with us, and at one point -while the place was packed- he tossed a chopstick on the floor and out of nowhere a smiling server was already there to help. The staff here truly go above and beyond to make guests feel welcome.
And then there’s the fish—always fresh, flavorful, and consistently top-notch. This has become our local go-to spot because we know the quality is always going to be excellent, whether it’s sushi night with friends or a quick date night.
Highly recommend to anyone who values great service and even better sushi 🍣👌☺️
Atmosphere: 5
Food: 5
Service: 5
Lame, lame, lame. Wanting to charge me for extra wasabi. Too many better options in Encintas.
ITS AMAZING COME HERE
JOHANA IS THE BEST EVER!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Excellent sushi. The nigiri & sushi rolls were both fantastic. Fun, clean, and upbeat atmosphere. I would definitely eat here again.
Atmosphere: 5
Food: 5
Service: 5
Great Eel rolls and miso soup
Atmosphere: 3
Food: 5
Service: 3
I’ve been to the one in Encinitas multiple times and its always a great vibe. The food is always great and fresh. If you go during lunch you cant go wrong with the lunch special bento box. The best food portion for your buck. The service is always on point, very quick to help and friendly. The atmosphere is always a great vibe they always have great music playing. Cant forget about the refreshing drinks Cheers!
Fun family friendly sushi spot that is the perfect combination of quality, service and value. Dine in and online ordering are both great and staff is very friendly. It’s on the weekly rotation with our family.
We love Hooked on Sushi! They have the best food, great service and lively atmosphere. Service is friendly and quick and it is our go to sushi spot.
Restaurantji Recommends
Great menu options of both food and beer. Service was outstanding, food was great and setting comfortable.
I wish I could give 5 stars as this is our go-to place for Sushi. The quality and taste are great. The service is mostly good.
The only reason that I gave 4 stars for service is due to one of the servers was not familiar with the menu nor how to communicate with the customers. Also, although they close at 9PM during the week, we got there around 8:15PM to 8:20PM a couple of times and they didn't accept us!
Love the Unicorn roll. We are definitely coming back to hooked on sushi
The food is pretty good but they use lots of non-recyclable plastic. For example, the recycling code on the lids and clamshells are 4s and 6s, which means even if you put them in your blue bins, they'll end up in a landfill. Also, there is no option to NOT get a bunch of extra plastic in the takeout bag. Even when I call in an order and specifically ask them NOT to include soy sauce, ginger, chopsticks, etc. they always include it.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: California Roll
Do not come here I used to come here all the time I’ve gotten the roll that I got tonight at least nine times. Snow ball roll. I will never come back here again. I will never come back here again except to contact the manager again tomorrow to demand a refund.
I ordered this sushi roll. It’s a baked roll. I’ve ordered it before and every time that I’ve ordered it. It comes with jalapeños, but there’s sliced on top of the sushi. Roll on each individual piece of the sushi rolls. I go get my order halfway down the road, I started eating And I realized that instead of the sliced on top, they were chopped into little pieces all inside the roll, the role is basically in edible so I called the restaurant and the girl on the phone was super rude and essentially told me that her man is not available to speak to me, but she’s available to talk to me. Tell her what’s going on and she said the role is spicy. I let her know I understand that it’s a spicy roll. I’ve gotten it several times before, and the jalapeños are all always sliced on top of each individual piece of the sushi. They’re never chopped up into little pieces inside like a bunch of them. I let her know that the role is an edible had to spit out. One of the pieces was way too spicy. She tells me she doesn’t know what she’s gonna do that. There’s nothing she can do that. She doesn’t know what to tell me. She tells me that I’m wrong basically gaslight me. And then proceeds to tell me that her manager is way too busy to speak to me. I then asked if she could remake the role and she scoffed at me and told me that’s not gonna happen.
I tell her I’d still like to speak to the manager anyway, and she proceeds to put me on a third hold.
I will never be coming back here again, which sucks because this is like my favorite restaurant whenever I go to visit family I always come through here and order.
Hooked on sushi I highly suggest you train your staff better or better yet get your orders correct.
I should also note that I asked for no jalapeños to begin with, and they still put them on there even though I asked for no jalapeños, and it doesn’t even show on the receipt so whoever took my order, didn’t even put it on there that I asked for no jalapeños.
And like that’s not even a big deal but the fact that a staff member has to yell at you and is absolutely rude is not acceptable
Food: 1
Service: 1
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