I ordered using the App and arrived 10 minutes later. Food wasn't ready until another 10 minutes (or longer).
Atmosphere: 2
Food: 3
Service: 2
Veronica Ramos
No condiments, that doctor pepper was out of syrup terrible customer service today.
Atmosphere: 2
Food: 2
Service: 1
Gerry Hartman
Enjoyed my mocha frappe
Atmosphere: 5
Food: 5
Service: 5
Marlena Martin
This has to be one of the worst designed McDonald's I've ever been to.. it's set up so there's never any front desk help if you're not a drive-thru client if you're going to sit in the restaurant you're going to have to wander in the back to the food workers area to get any help. The interior was just designed horribly for inside dining and service. It often has its ice cream machine out of order for weeks at a time with no end in sight. I've also had instances where I've given my order in the Drive-Thru and they don't get it they get me something else for instance they'll give me iced coffee when I told them twice it was the hot coffee which, isn't major I think it's okay it's workable.. I just believe the design of it and the lack of any Personnel at the front counter to take money or orders from inside customers needs Improvement.. never have remembered a time maybe once out of 10 times has there been anyone there to help the customers inside. normally someone from the public will have to wander towards the back where they're cooking to get them to come to the register inside the restaurant. Also even though they have the kiosks in here the wait time is really long this is a great location for McDonald's they've got to be more efficient and more fast they are serving a big volume here because the freeway is right here and the beach is right here and they really need to have a faster more efficient more friendly awesome environment. This could be a really booming McDonald's and have a great reputation but they've got to manage better it's got to be quicker and they've got to have more personality the front cash register.
Atmosphere: 2
Food: 4
Service: 3
まみむめも
Taste good but expensive,,, :((
Atmosphere: 5
Food: 5
Service: 5
Rayleen P
Food was great there wasn't a huge line. My only complaint is turning into the drive thru was a little hard and its in a high traffic area where the traffic is forced to turn in right in front of the restraunt. Almost got hit going in 😬
Food: 5
Service: 5
Thomas Brooks (SanDiegoTom)
⭐☆☆☆☆
Terrible experience at McDonald’s Encinitas. My Apple Pay was short by just a few dollars, and instead of simply removing one item (as I asked), the manager Efrain canceled the entire order, refunded it, and told me to leave — leaving me and my hungry child with no food. The refund takes 2–3 days to process, which meant I had no money left that day to feed my child.
Efrain was extremely rude, refused to discuss the situation, and simply said “sorry, you can leave my store” before picking up his phone to take another order. Unhelpful, dismissive, and lacking even basic compassion.
Atmosphere: 1
Food: 1
Service: 1
John W
Good location, pretty good service. Got to make a little extra effort if you go inside to get their attention. Drive-thru is where it's at
Atmosphere: 5
Food: 5
Service: 5
Kathlene Thompson
Drive thru
Atmosphere: 5
Food: 5
Service: 5
Sade Ruiz
Not very good. They gave me cold fries and and cold nuggets. I ask for my nuggets well done. I got old soft nuggets. Then I paid for extra ranch and the lady was like you need to pay extra bc she gave me three. I told her I did pay and even on the receipt in her hand it said I did. I honestly upset and I want a refund . Don’t eat at this location. It’s not worth it. The service was okay but I think you caught them on a good day. Bc only two of the five staff I saw were nice. Just suck I paid for soggy food
I cannot believe I spent $25 at McDonald’s, and all I got was terrible food. And a lot of paper packing. The meat smelled horrible, and of course, I couldn't return it because I was already away. I couldn't eat it; just the smell was awful, especially for a double quarter pounder. So, I decided to cut it up and give it to my dogs. I can't believe it—they're selling meat that even my dogs won't eat! They sniffed it and turned away in disgust. What’s going on with our food? It feels like they’re trying to poison us. I guess it is true. It’s human selling Stop Live.
Atmosphere: 4
Food: 1
Service: 4
Invictus “Vic” Campbell
Thank you Jessica for providing World Class customer service at your location. I believe the entire staff can benefit from your example. I engaged with 3 different people for a breakfast order, they know who they are, and YOU were the best. Thank you!
Atmosphere: 4
Food: 4
Service: 4
Juan Rodriguez
Just be careful using the restroom. Floors are always wet and men should also sit. Urine everywhere on the floor.
Atmosphere: 4
Food: 5
Service: 4
Santa Ana Yareni USA
Really bad costumer service. I think was the manager a female we ask if we can replace our large Fry her answer was ho it the oil and I if she can do anything about it she just ignore me.
Atmosphere: 2
Food: 1
Service: 1
Top Evaluations
It was Sat 4.19.2025 after Egg hunt we went to this place to order food. The manager was not nice and terrible attitude, did not care to hide it. When we paid, he already gave us an unpleasant face then when we asked for our order, he just show that he is angry and we date not to ask for water or order anything else. The world is changing, McDonald is not a place for family and kids any more, sad, won't come back this place and not recommended.
I ordered using the App and arrived 10 minutes later. Food wasn't ready until another 10 minutes (or longer).
Atmosphere: 2
Food: 3
Service: 2
No condiments, that doctor pepper was out of syrup terrible customer service today.
Atmosphere: 2
Food: 2
Service: 1
Enjoyed my mocha frappe
Atmosphere: 5
Food: 5
Service: 5
This has to be one of the worst designed McDonald's I've ever been to.. it's set up so there's never any front desk help if you're not a drive-thru client if you're going to sit in the restaurant you're going to have to wander in the back to the food workers area to get any help. The interior was just designed horribly for inside dining and service. It often has its ice cream machine out of order for weeks at a time with no end in sight. I've also had instances where I've given my order in the Drive-Thru and they don't get it they get me something else for instance they'll give me iced coffee when I told them twice it was the hot coffee which, isn't major I think it's okay it's workable.. I just believe the design of it and the lack of any Personnel at the front counter to take money or orders from inside customers needs Improvement.. never have remembered a time maybe once out of 10 times has there been anyone there to help the customers inside. normally someone from the public will have to wander towards the back where they're cooking to get them to come to the register inside the restaurant. Also even though they have the kiosks in here the wait time is really long this is a great location for McDonald's they've got to be more efficient and more fast they are serving a big volume here because the freeway is right here and the beach is right here and they really need to have a faster more efficient more friendly awesome environment. This could be a really booming McDonald's and have a great reputation but they've got to manage better it's got to be quicker and they've got to have more personality the front cash register.
Atmosphere: 2
Food: 4
Service: 3
Taste good but expensive,,, :((
Atmosphere: 5
Food: 5
Service: 5
Food was great there wasn't a huge line. My only complaint is turning into the drive thru was a little hard and its in a high traffic area where the traffic is forced to turn in right in front of the restraunt. Almost got hit going in 😬
Food: 5
Service: 5
⭐☆☆☆☆
Terrible experience at McDonald’s Encinitas. My Apple Pay was short by just a few dollars, and instead of simply removing one item (as I asked), the manager Efrain canceled the entire order, refunded it, and told me to leave — leaving me and my hungry child with no food. The refund takes 2–3 days to process, which meant I had no money left that day to feed my child.
Efrain was extremely rude, refused to discuss the situation, and simply said “sorry, you can leave my store” before picking up his phone to take another order. Unhelpful, dismissive, and lacking even basic compassion.
Atmosphere: 1
Food: 1
Service: 1
Good location, pretty good service. Got to make a little extra effort if you go inside to get their attention. Drive-thru is where it's at
Atmosphere: 5
Food: 5
Service: 5
Drive thru
Atmosphere: 5
Food: 5
Service: 5
Not very good. They gave me cold fries and and cold nuggets. I ask for my nuggets well done. I got old soft nuggets. Then I paid for extra ranch and the lady was like you need to pay extra bc she gave me three. I told her I did pay and even on the receipt in her hand it said I did. I honestly upset and I want a refund . Don’t eat at this location. It’s not worth it. The service was okay but I think you caught them on a good day. Bc only two of the five staff I saw were nice. Just suck I paid for soggy food
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I cannot believe I spent $25 at McDonald’s, and all I got was terrible food. And a lot of paper packing. The meat smelled horrible, and of course, I couldn't return it because I was already away. I couldn't eat it; just the smell was awful, especially for a double quarter pounder. So, I decided to cut it up and give it to my dogs. I can't believe it—they're selling meat that even my dogs won't eat! They sniffed it and turned away in disgust. What’s going on with our food? It feels like they’re trying to poison us. I guess it is true. It’s human selling Stop Live.
Atmosphere: 4
Food: 1
Service: 4
Thank you Jessica for providing World Class customer service at your location. I believe the entire staff can benefit from your example. I engaged with 3 different people for a breakfast order, they know who they are, and YOU were the best. Thank you!
Atmosphere: 4
Food: 4
Service: 4
Just be careful using the restroom. Floors are always wet and men should also sit. Urine everywhere on the floor.
Atmosphere: 4
Food: 5
Service: 4
Really bad costumer service. I think was the manager a female we ask if we can replace our large Fry her answer was ho it the oil and I if she can do anything about it she just ignore me.
Atmosphere: 2
Food: 1
Service: 1
It was Sat 4.19.2025 after Egg hunt we went to this place to order food. The manager was not nice and terrible attitude, did not care to hide it. When we paid, he already gave us an unpleasant face then when we asked
for our order, he just show that he is angry and we date not to ask for water or order anything else. The world is changing, McDonald is not a place for family and kids any more, sad, won't come back this place and not recommended.
Atmosphere: 2
Food: 4
Service: 1
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