They give very small portions for the price we pay.
Lilian Galiano
I’m honestly not sure if I’m more disheartened by the condition the cake was given or the way it was given to me “here you go” as if a smeared cake is what I paid for.
Kevin Michael
I almost got scammed out of $20 then was made out like I was the one scamming them when I tried to get my change. Their credit cards were down so it was cash only. I walked next door to office depot to get cash out and then came back. After I ordered the cashier was hoping for the exact amount because they ran out of cash. I didn't but I already got served. The cashier kept my receipt and wrote down how much I was due. She told me to come back and explain what happened and I would get my money. I didn't get her name or my receipt because they way she explained the situation led me to believe this was SOP, or she would at least be smart enough to remember to report this to management if not for me leaving without my change then at least to explain why they were over on their cash till. I came back two days later and spoke to the most condescending manager ever. It was obvious from her tone that she didn't believe me since no one told her about this and they no longer had my receipt. She went to the back for a bit and claims she called both employees that night and neither conveniently remember my situation. She said her employees know to start using tip jar money as change and there is a reserve in the back. I told her the jar was empty and again explained exactly what happened. This whole time the manager had this smirk on her face like she knew I was lying. Finally, I got my money but she first made a point to say that I'm taking it out of her own pockets as if to imply that I'm the incompetent theif in this situation and not her.
Atmosphere: 3
Food: 3
Service: 1
Joy Tobias
Been a B&R customer for years! A good friend even owned one when we lived in WA. This is my first time at this location. Bought a chocolate cake roll with chocolate chip ice cream but the icing was like chocolate fudge or something it was sticky and glossy totally gross! We happened to be in the area and we needed an ice cream cake last minute. Luckily, this is not our local B&R! Will def avoid this location. The franchisee should make sure their cakes are done per B&R standard!
Atmosphere: 4
Food: 1
Service: 4
Vic
What you would expect from a baskin-robbins establishment. They got some-new items on the menu as well.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ice Cream Sundae
Shaile Gonzales
Horrible experience. I’m giving it 2 stars bc the first time I came here was nice and simple. The real horror took place on the 2/24. My birthday. I came the day before to place an order for an ice cream cake, I wanted it the next day, if they had it available of course. The lady told us that they might have it the next morning and to call the store early in the morning tomorrow to ask if it came in, so I did. I waited an hour after they opened and called by phone number. A worker answered and to my surprise, after I asked about my cake order they ENDED the call with no explanation whatsoever. I called multiple times and they answered multiple times just to hang up right after I asked. I was horribly frustrated. I even gave the phone number to my MOTHER for her to call and they did the same thing. They could’ve said that they didn’t have it but they took the easy way out and looked super un professional. Afterwards I did go to the store and ask for my cake in which they DID have it. I’m just frustrated overall at the experience and the lack of service. The cake was really good tho. Not sure if I will order again tho for sure.
Atmosphere: 1
Food: 5
Ricardo Castaneda
Place is clean the workers are nice they just close it early sometimes
Benjamín Gómez Vázquez EL BRUJO
Best ice-cream ever
Tiffany Joyce
Place was clean and staff was very friendly and patient! I took my five year old and her friend for some ice cream and both gals behind the counter were helpful and kind. Now a days, great customer service is rare so it was a pleasant surprise.
Really friendly staff!! I love the flavor! Perfect for a first date! ❤️
Meliza Fabian
Very rude staff. Today's cashier was laughing at me like if I had monkeys on my face. They have a price on ice cream and dont respect it she said well prices went up and I said well maybe you guys should take it off and once again laugh at me!!!
Benzíno Chamú
Really enjoyed the ice cream and service by the worker at the time!
Nicole Johnson
The employees are so sweet and kind. They absolutely made my kids' day!
They give very small portions for the price we pay.
I’m honestly not sure if I’m more disheartened by the condition the cake was given or the way it was given to me “here you go” as if a smeared cake is what I paid for.
I almost got scammed out of $20 then was made out like I was the one scamming them when I tried to get my change.
Their credit cards were down so it was cash only. I walked next door to office depot to get cash out and then came back. After I ordered the cashier was hoping for the exact amount because they ran out of cash. I didn't but I already got served. The cashier kept my receipt and wrote down how much I was due. She told me to come back and explain what happened and I would get my money. I didn't get her name or my receipt because they way she explained the situation led me to believe this was SOP, or she would at least be smart enough to remember to report this to management if not for me leaving without my change then at least to explain why they were over on their cash till. I came back two days later and spoke to the most condescending manager ever. It was obvious from her tone that she didn't believe me since no one told her about this and they no longer had my receipt. She went to the back for a bit and claims she called both employees that night and neither conveniently remember my situation. She said her employees know to start using tip jar money as change and there is a reserve in the back. I told her the jar was empty and again explained exactly what happened. This whole time the manager had this smirk on her face like she knew I was lying. Finally, I got my money but she first made a point to say that I'm taking it out of her own pockets as if to imply that I'm the incompetent theif in this situation and not her.
Atmosphere: 3
Food: 3
Service: 1
Been a B&R customer for years! A good friend even owned one when we lived in WA. This is my first time at this location. Bought a chocolate cake roll with chocolate chip ice cream but the icing was like chocolate fudge or something it was sticky and glossy totally gross! We happened to be in the area and we needed an ice cream cake last minute. Luckily, this is not our local B&R! Will def avoid this location. The franchisee should make sure their cakes are done per B&R standard!
Atmosphere: 4
Food: 1
Service: 4
What you would expect from a baskin-robbins establishment. They got some-new items on the menu as well.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ice Cream Sundae
Horrible experience. I’m giving it 2 stars bc the first time I came here was nice and simple. The real horror took place on the 2/24. My birthday. I came the day before to place an order for an ice cream cake, I wanted it the next day, if they had it available of course. The lady told us that they might have it the next morning and to call the store early in the morning tomorrow to ask if it came in, so I did. I waited an hour after they opened and called by phone number. A worker answered and to my surprise, after I asked about my cake order they ENDED the call with no explanation whatsoever. I called multiple times and they answered multiple times just to hang up right after I asked. I was horribly frustrated. I even gave the phone number to my MOTHER for her to call and they did the same thing. They could’ve said that they didn’t have it but they took the easy way out and looked super un professional. Afterwards I did go to the store and ask for my cake in which they DID have it. I’m just frustrated overall at the experience and the lack of service. The cake was really good tho. Not sure if I will order again tho for sure.
Atmosphere: 1
Food: 5
Place is clean the workers are nice they just close it early sometimes
Best ice-cream ever
Place was clean and staff was very friendly and patient! I took my five year old and her friend for some ice cream and both gals behind the counter were helpful and kind. Now a days, great customer service is rare so it was a pleasant surprise.
My kids like Baskin-Robbins
Restaurantji Recommends
Great quality ice cream!
Really friendly staff!! I love the flavor! Perfect for a first date! ❤️
Very rude staff. Today's cashier was laughing at me like if I had monkeys on my face. They have a price on ice cream and dont respect it she said well prices went up and I said well maybe you guys should take it off and once again laugh at me!!!
Really enjoyed the ice cream and service by the worker at the time!
The employees are so sweet and kind. They absolutely made my kids' day!
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