The restrooms and dining room were super dirty!! The staff was really busy so I understand things can get backed up however it wasn’t even during the usual lunch rush hour. The dishes were piled up, the trash cans were beyond full, and the restrooms were absolutely disgusting. There was no toilet paper in the stalls, there was urine everywhere, and trash all over the floor. The staff was very nice but they are definitely overworked and need more help!
Atmosphere: 1
Food: 3
Service: 2
Scott L
My wife and I were at this Panera for an important meeting. Our two autistic sons were with us, eating quietly and handling everything with incredible patience. They were calm, respectful, and better behaved than many adults we have seen in restaurants.
After the meeting ended, we went up to the front to look at the menu and order food to go. We sat the boys at the end of a booth near the register. Our oldest has sensory regulation needs. Part of how he regulates is by bouncing and loudly slapping the bench. The sound is part of what helps his body calm and organize itself. It was not destructive in any way, and we were fully aware of it. Every single time he began doing it, either my wife or I immediately stepped in and redirected him. He listened and stopped each time.
Then an employee with brunette hair and a tattoo on her forearm, who was working the oven area and may have been a manager, walked up to us and said, “Can you make him stop?” before turning and walking away without giving us a second to respond. No patience. No empathy. No acknowledgment that we were already actively managing the behavior every single time it happened.
Let me be absolutely clear. Our son was not misbehaving. He was regulating his body in the only way that works for him, and we were right there guiding him. The only uncomfortable part of the entire visit was the way this employee chose to speak to us.
As parents of autistic children, we work every day to help our boys navigate public spaces safely and confidently. We do not expect everyone to immediately understand autism, but we do expect basic kindness and respect. What we encountered instead was dismissiveness toward a disabled child who was doing his best.
Panera calls itself a community space. If an employee, possibly a manager, thinks this is an appropriate way to approach a family with disabilities, then this location has serious work to do when it comes to disability awareness and customer service.
Families like ours deserve better.
Atmosphere: 1
Food: 4
Service: 1
Stormy Blu
My favorite bagel date spot. Yummy, clean and professional.
Atmosphere: 5
Food: 5
Service: 5
Jean Brugger
Good variety of fresh food and baked goods. You are encouraged to order at a kiosk and have to pick up order at counter so minimal service. Counter clerk Hope was nice.
Atmosphere: 3
Food: 4
Service: 3
Jadette Lowery
Love Panera bread, always get the you pick 2. My favorite is a Fuji apple salad and the broccoli cheese soup. I've been going to various paneras for years. Prices have substantially increased!
Atmosphere: 5
Food: 5
Service: 5
Jason Campidonica
Love the kitchen sink cookie...always a sucker, especially if ordering through the kiosk and they are gonna give me such a great deal with my sip club drink...why not? Always a pleasure. Thanks
Atmosphere: 5
Food: 5
Service: 5
Charles Schagene
Ordered online so the food was readily available when we arrived. We were able to sit at an open table outdoor and enjoy the San Diego weather. The place was clean, people were friendly and food was great. What more can you ask for!?
Atmosphere: 5
Food: 5
Service: 5
Rolan “Papa Roach” Roxas
Service was quick, waiting time was considerably short.
Atmosphere: 5
Food: 5
Service: 5
Jen Panattoni
Expensive but good
Atmosphere: 5
Food: 5
Service: 5
Steve Admin
You can’t go wrong with Panera. Their sip club is the best.
Very clean. The staff were wonderful and the food was great
Atmosphere: 5
Food: 5
Service: 5
Debbie Pond
Love the Agave Lemonade!!!
Atmosphere: 5
Food: 5
Service: 5
Diahna
Love the new croissant toast sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panini, Sourdough Bread Bowl, Soup and Salad
Alina Pitts
I don’t believe the food is as good as it used to be but still decent. This location is ok but not the cleanest. I didn’t enjoy eating there. The staff is friendly and responsive.
The restrooms and dining room were super dirty!! The staff was really busy so I understand things can get backed up however it wasn’t even during the usual lunch rush hour. The dishes were piled up, the trash cans were beyond full, and the restrooms were absolutely disgusting. There was no toilet paper in the stalls, there was urine everywhere, and trash all over the floor. The staff was very nice but they are definitely overworked and need more help!
Atmosphere: 1
Food: 3
Service: 2
My wife and I were at this Panera for an important meeting. Our two autistic sons were with us, eating quietly and handling everything with incredible patience. They were calm, respectful, and better behaved than many adults we have seen in restaurants.
After the meeting ended, we went up to the front to look at the menu and order food to go. We sat the boys at the end of a booth near the register. Our oldest has sensory regulation needs. Part of how he regulates is by bouncing and loudly slapping the bench. The sound is part of what helps his body calm and organize itself. It was not destructive in any way, and we were fully aware of it. Every single time he began doing it, either my wife or I immediately stepped in and redirected him. He listened and stopped each time.
Then an employee with brunette hair and a tattoo on her forearm, who was working the oven area and may have been a manager, walked up to us and said, “Can you make him stop?” before turning and walking away without giving us a second to respond. No patience. No empathy. No acknowledgment that we were already actively managing the behavior every single time it happened.
Let me be absolutely clear. Our son was not misbehaving. He was regulating his body in the only way that works for him, and we were right there guiding him. The only uncomfortable part of the entire visit was the way this employee chose to speak to us.
As parents of autistic children, we work every day to help our boys navigate public spaces safely and confidently. We do not expect everyone to immediately understand autism, but we do expect basic kindness and respect. What we encountered instead was dismissiveness toward a disabled child who was doing his best.
Panera calls itself a community space. If an employee, possibly a manager, thinks this is an appropriate way to approach a family with disabilities, then this location has serious work to do when it comes to disability awareness and customer service.
Families like ours deserve better.
Atmosphere: 1
Food: 4
Service: 1
My favorite bagel date spot.
Yummy, clean and professional.
Atmosphere: 5
Food: 5
Service: 5
Good variety of fresh food and baked goods. You are encouraged to order at a kiosk and have to pick up order at counter so minimal service. Counter clerk Hope was nice.
Atmosphere: 3
Food: 4
Service: 3
Love Panera bread, always get the you pick 2. My favorite is a Fuji apple salad and the broccoli cheese soup. I've been going to various paneras for years. Prices have substantially increased!
Atmosphere: 5
Food: 5
Service: 5
Love the kitchen sink cookie...always a sucker, especially if ordering through the kiosk and they are gonna give me such a great deal with my sip club drink...why not? Always a pleasure. Thanks
Atmosphere: 5
Food: 5
Service: 5
Ordered online so the food was readily available when we arrived. We were able to sit at an open table outdoor and enjoy the San Diego weather. The place was clean, people were friendly and food was great. What more can you ask for!?
Atmosphere: 5
Food: 5
Service: 5
Service was quick, waiting time was considerably short.
Atmosphere: 5
Food: 5
Service: 5
Expensive but good
Atmosphere: 5
Food: 5
Service: 5
You can’t go wrong with Panera. Their sip club is the best.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Very clean. The staff were wonderful and the food was great
Atmosphere: 5
Food: 5
Service: 5
Love the Agave Lemonade!!!
Atmosphere: 5
Food: 5
Service: 5
Love the new croissant toast sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panini, Sourdough Bread Bowl, Soup and Salad
I don’t believe the food is as good as it used to be but still decent. This location is ok but not the cleanest. I didn’t enjoy eating there. The staff is friendly and responsive.
Atmosphere: 4
Food: 4
Service: 4
Great place to get together with friends.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panini
Loading...