Rude customer service, couldn't use restroom before purchasing also only cash was accepted, so I couldn't use the restroom and couldn't purchase anything
Service: 1
ashley
I came to this starbucks around 10:30 to study for mid terms, got two drinks and sandwiches, it was really great the young lady was so sweet but i left around 12:50 due to it being very cold and for a break from studying and waited in my car till 12:55 when i had to use the restroom, i went back in asked for the code and permission to, i couldn’t hear the young lady about 2-3 times bc it was loud and the manager steps in or i don’t know her position but she seemed like the manager, she was wearing glasses and she works around 1pm and well the point is she stepped in and yelled the code at me in a rudely manner twice and gave me a dirty look. i do not recommend coming here at 1 pm if you don’t want to be treated rudely.
Atmosphere: 3
Food: 5
Service: 1
Laura Hernandez
Very nice employees
Mike jiang
Restoom code is not working ,told them twice nobody help me just repeat the wrong code! Terrible service
Atmosphere: 1
Food: 1
Service: 1
C G
I'm really getting tired of Starbucks altogether. But this place takes the cake. I can be the only person in there and drive thru gets priority. Also the coffee here is sub par. The food is always cold. They don't know how to toast a bagel or even melt the cheese on a breakfast sandwich. Nobody smiles. It's gettin downright depressing being there. Starbucks used to be a feel good place, but they've lost that. Lots of good family owned places around TJ. Gonna start looking for sure, because Starbucks, you've lost that lovin feelin.
Atmosphere: 2
Food: 1
Service: 2
Philippe Gadeyne
I don't go to Starbuks much, prefering locally owned coffe shops. Last month I had a meeting at a Vista location and the latte was so weak, tasting like a weak americano. I did not remember Starbuks coffee being so weak. I thought maybe it's the location so while waiting for my wife's car to be serviced we gave this one a try and nope, same weak latte, lesson learned, I'll stick to locally owned coffee shops and I;ll give my starbuks card to someone who likes overpriced weak coffee
Atmosphere: 2
Food: 2
Service: 4
Macy Morrison
They closed twenty minutes early with the doors locked and just watched me stand outside and neglected even come talk to me. This Starbucks is a constant disappointment.
Atmosphere: 1
Food: 1
Service: 1
S E
Unless now updated on maps, the location is actually its own separate building instead of the shared building it used to be.
I like the drive through. The speaker can be a little low volume though.
No issues with orders so far.
Atmosphere: 4
Food: 4
Service: 4
van shaddinger
This starbucks was full of homeless people, very sketchy location.
Came in and their rightfully busy but what Starbucks isn’t? The lady that helped us apologized for the wait and took out order. The only issue is we got our food and one drink in no time but there’s people coming in and getting their drinks and food before my wife’s and most of my order was already given ? Wouldn’t it all be with the same line? Asked the guy behind the counter who’s making the drinks and just nonchalant says, “mobile order coming in. Making those. Don’t see yours yet” with no eye contact or even a simple sorry we’re dealing with more mobile orders or whatever, that I could’ve at back at but damn. I get you can be busy but customer service is lacking. Needs a break or something to get re-taught.
Atmosphere: 3
Food: 5
Service: 2
Alex
Not sure if the customer service is always this bad, or if they were ignoring me because I'm taking a delivery. Willing to bet it's the latter, but probably both.
Kam Ja
I placed an online order and they missed my order I was there for a while and I went and ask where is my order. They seem unorganized and no apologies. Bad service
Atmosphere: 3
Food: 4
Service: 1
Mendez
I used to love this Starbucks! But today was outrageous. Went with a group of friends and they saw there was a hair in my food. But didn’t bother to go back after the attitude I was served with my meal..And when my friend went up to ask for a water the guy that was there said “just wait a sec!” with an attitude. Then another worker heard and saw he looked frustrated and she went and helped. I get it, work can be stressful.. but in a customer service based job, you shouldn’t be acting like it’s the worst day of your life & making us customers feel uncomfortable. Bad days happen, but don’t let it be contagious. Hopefully management can get involved to help these poor workers who don’t want to be there.
Atmosphere: 2
Food: 2
Service: 1
Official
I used to love this Starbucks! But today was outrageous. Went with a group of friends and they saw there was a hair in my food. But didn’t bother to go back after the attitude I was served with my meal..And when my friend went up to ask for a water the guy that was there said “just wait a sec!” with an attitude. Then another worker heard and saw he looked frustrated and she went and helped. I get it, work can be stressful.. but in a customer service based job, you shouldn’t be acting like it’s the worst day of your life & making us customers feel uncomfortable. Bad days happen, but don’t let it be contagious. Hopefully management can get involved to help these poor workers who don’t want to be there.
Great place and atmosphere. Staff are super nice.
Atmosphere: 5
Food: 5
Service: 5
Rude customer service, couldn't use restroom before purchasing also only cash was accepted, so I couldn't use the restroom and couldn't purchase anything
Service: 1
I came to this starbucks around 10:30 to study for mid terms, got two drinks and sandwiches, it was really great the young lady was so sweet but i left around 12:50 due to it being very cold and for a break from studying and waited in my car till 12:55 when i had to use the restroom, i went back in asked for the code and permission to, i couldn’t hear the young lady about 2-3 times bc it was loud and the manager steps in or i don’t know her position but she seemed like the manager, she was wearing glasses and she works around 1pm and well the point is she stepped in and yelled the code at me in a rudely manner twice and gave me a dirty look. i do not recommend coming here at 1 pm if you don’t want to be treated rudely.
Atmosphere: 3
Food: 5
Service: 1
Very nice employees
Restoom code is not working ,told them twice nobody help me just repeat the wrong code! Terrible service
Atmosphere: 1
Food: 1
Service: 1
I'm really getting tired of Starbucks altogether. But this place takes the cake. I can be the only person in there and drive thru gets priority. Also the coffee here is sub par. The food is always cold. They don't know how to toast a bagel or even melt the cheese on a breakfast sandwich. Nobody smiles. It's gettin downright depressing being there. Starbucks used to be a feel good place, but they've lost that. Lots of good family owned places around TJ. Gonna start looking for sure, because Starbucks, you've lost that lovin feelin.
Atmosphere: 2
Food: 1
Service: 2
I don't go to Starbuks much, prefering locally owned coffe shops. Last month I had a meeting at a Vista location and the latte was so weak, tasting like a weak americano. I did not remember Starbuks coffee being so weak. I thought maybe it's the location so while waiting for my wife's car to be serviced we gave this one a try and nope, same weak latte, lesson learned, I'll stick to locally owned coffee shops and I;ll give my starbuks card to someone who likes overpriced weak coffee
Atmosphere: 2
Food: 2
Service: 4
They closed twenty minutes early with the doors locked and just watched me stand outside and neglected even come talk to me. This Starbucks is a constant disappointment.
Atmosphere: 1
Food: 1
Service: 1
Unless now updated on maps, the location is actually its own separate building instead of the shared building it used to be.
I like the drive through. The speaker can be a little low volume though.
No issues with orders so far.
Atmosphere: 4
Food: 4
Service: 4
This starbucks was full of homeless people, very sketchy location.
Atmosphere: 1
Restaurantji Recommends
Came in and their rightfully busy but what Starbucks isn’t? The lady that helped us apologized for the wait and took out order. The only issue is we got our food and one drink in no time but there’s people coming in and getting their drinks and food before my wife’s and most of my order was already given ? Wouldn’t it all be with the same line? Asked the guy behind the counter who’s making the drinks and just nonchalant says, “mobile order coming in. Making those. Don’t see yours yet” with no eye contact or even a simple sorry we’re dealing with more mobile orders or whatever, that I could’ve at back at but damn. I get you can be busy but customer service is lacking. Needs a break or something to get re-taught.
Atmosphere: 3
Food: 5
Service: 2
Not sure if the customer service is always this bad, or if they were ignoring me because I'm taking a delivery. Willing to bet it's the latter, but probably both.
I placed an online order and they missed my order I was there for a while and I went and ask where is my order. They seem unorganized and no apologies. Bad service
Atmosphere: 3
Food: 4
Service: 1
I used to love this Starbucks! But today was outrageous. Went with a group of friends and they saw there was a hair in my food. But didn’t bother to go back after the attitude I was served with my meal..And when my friend went up to ask for a water the guy that was there said “just wait a sec!” with an attitude. Then another worker heard and saw he looked frustrated and she went and helped. I get it, work can be stressful.. but in a customer service based job, you shouldn’t be acting like it’s the worst day of your life & making us customers feel uncomfortable. Bad days happen, but don’t let it be contagious. Hopefully management can get involved to help these poor workers who don’t want to be there.
Atmosphere: 2
Food: 2
Service: 1
I used to love this Starbucks! But today was outrageous. Went with a group of friends and they saw there was a hair in my food. But didn’t bother to go back after the attitude I was served with my meal..And when my friend went up to ask for a water the guy that was there said “just wait a sec!” with an attitude. Then another worker heard and saw he looked frustrated and she went and helped. I get it, work can be stressful.. but in a customer service based job, you shouldn’t be acting like it’s the worst day of your life & making us customers feel uncomfortable. Bad days happen, but don’t let it be contagious. Hopefully management can get involved to help these poor workers who don’t want to be there.
Atmosphere: 2
Food: 2
Service: 1
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