You guys need to have more consideration from the people who comes from outside of town I ordered from my app and I was asking for my drink and you guys are very rude saying “don’t you see it over there “ I’m very disappointed, service unprofessional Bad mood
Atmosphere: 1
Food: 1
Service: 1
Johnell Taylor
Good breakfast sandwhich and coffee
Atmosphere: 5
Food: 5
Service: 5
SR Ayuba
Been there a few times, the service is kind of dry
Mendez
I placed a mobile order this morning, but when I tried to follow up after not receiving it... I tried calling the store multiple times with no response, and when I called back after work around 1:31pm today, the store said they couldn’t find my information and wouldn’t accept my receipt or order number. They told me they couldn’t do anything. They directed me to customer service but offered no resolution. I’m really disappointed with the lack of assistance and the overall experience. This was very frustrating and inconvenient.
Atmosphere: 1
Food: 1
Service: 1
Raquel H
Always great with the pup cups 🥹
Skye Newton
Lisa was so kind and just a awesome vibe. No one ever really knows what someone else is going through so because of her kindness my day was little bit better!! Thank you Lisa and the other girls working today your the BOMB!;!
Atmosphere: 5
Food: 5
Service: 5
Heather Rhea Dawn
I walked in and the barista was in a bad mood. I knew her so I just chocked it up to her having a bad day. I sat there on my computer. I was told I had to leave as I was looking at some healing work on my computer. Nothing inappropriate! I said I’d look at something else and they told me I had to leave! I’ve been coming to Starbucks since 2002. Never have I been asked to leave. And this is from someone who knows me! I’ve been coming here for over a year!
Atmosphere: 1
Service: 1
Anya Vail
I ordered the Gingerbread Oatmilk Chai and it is pretty tasty! The food I ordered on the other hand kinda failed. I got the turkey sage danish and a dark toffee bundt and I was disappointed with both. The danish, which I ate first, barely had any filling but was none the less pretty soggy. It also had green peppers mixed into the filling that I didn't expect to find. Then I pulled the messy bundt cake out of it's packaging. It was a really odd foam like texture that was moist in the wrong ways. Once I took a bite, I noticed how oversweet it was and that the Christmas sprinkles on top were melting away from sogginess. A horrible texture experience to be honest.
Atmosphere: 4
Food: 2
Service: 5
Michelle Stehrenberger
This location, and Starbucks in general, continues to disappoint. We went through the drive-thru and the woman taking my order was friendly, but when I got to the window, the guy working the register was rude and unprofessional. We ordered three items and we asked to split the order so that I could pay for my beverage and my sister could pay for hers on the app. The guy seemed put out and said I should have told him ahead of time. Then said he would not split, and sounded like he mumbled something else under his breath. Didn't think that was a big ask, as I have done this before. When paying with the app, I also asked if the promotion was included, and the guy didn't seem to know what promotion was running. Lack of training, unprofessional, and rude. Thanks, but won't be going there again. Most likely just not going to Starbucks. Not worth it.
Food: 3
Service: 1
tamara hanson
SLOWEST SERVICE EVER! I can’t believe I’m reviewing this location again. It’s the closest drive thru near me so thought I’d give it another shot. I waited in the drive through line for about 15 minutes, without moving, before deciding to pull away and just go inside to order. The doors were locked with a sign taped to the glass that read, “drive thru only”. I didn’t see the sign at first and automatically just pulled on the doors to try and go inside. When I realized they were locked, I looked inside to see the employees looking at me and laughing. I was confused then saw the handwritten sign. No explanation, no reason why it was drive thru only. It was not a nice feeling to have the employees pointing and laughing at me. This location is gross and unprofessional. Go somewhere else and avoid this place!
People’s working attitude is really bad here compared with other Starbucks…
Atmosphere: 2
Food: 4
Service: 2
Kate Phoenix
Neither my partner or I prefer Starbucks over other places to get coffee. Once in a blue moon when it's more convenient to go there, we will. There's almost always disappointment, but at least there's caffeine.
I was not on this particular trip with him, but the details of it were relayed to me in full. I felt the need to alert the public to this issue. I doubt it's the first time it's happened, though it may be the first time somebody is writing about it.
My partner was getting his car worked on at a nearby auto shop, and decided he wanted to grab a bite to eat and a latte. He got an almond milk latte and as usual the flavor was disappointing, but at least there was caffeine. He also got a bacon cheddar and egg breakfast sandwich. He said it seemed fine when he ate it, but a few hours later reported that he was both throwing up and diarrheal. Sorry to include such details, but it's important to know that sickness happens, and where it comes from. He had not eaten anything else prior to arriving there, and hadn't eaten anything else since then and therefore knew that his source of sickness was Starbucks.
I would highly advise that management watch their product more closley. It seems possible that an expired product slipped through someone's fingers and got on to the shelves. This is highly unacceptable especially for something that has such a high profile as Starbucks. Please do not school your employees, as their training is your responsibility. This is on you, not them.
My partner said the service was at least friendly, and that is precisely why this rating has two stars instead of one.
My advice if you go to this location (and possibly any other Starbucks) is to check the date of the item you are wanting to purchase. It should not be our responsibility, but as the staff and management doesn't seem to have a handle on this- it becomes our job to make sure we don't get food poisoning.
We will never go to this Starbucks again, we are definitely making sure that we are never eating their food again, and we are quite possibly taking Starbucks off our list and boycotting it all together. One can never be too careful when it comes to digestion.
Be well and in good health!
Atmosphere: 2
Food: 1
Service: 3
Ryan Schultheis
Wonderful service! Protect at all costs.
Tazz Tazz
Nicest staff you will ever meet. Smart, fast, attentive. New lounge area sucks but the service is awesome
Atmosphere: 2
Food: 5
Service: 5
linda barlow
Been going to this location for years...I don't understand why they can't get my order right...do they not care?? I'm done!!!
You guys need to have more consideration from the people who comes from outside of town I ordered from my app and I was asking for my drink and you guys are very rude saying “don’t you see it over there “
I’m very disappointed, service unprofessional
Bad mood
Atmosphere: 1
Food: 1
Service: 1
Good breakfast sandwhich and coffee
Atmosphere: 5
Food: 5
Service: 5
Been there a few times, the service is kind of dry
I placed a mobile order this morning, but when I tried to follow up after not receiving it... I tried calling the store multiple times with no response, and when I called back after work around 1:31pm today, the store said they couldn’t find my information and wouldn’t accept my receipt or order number. They told me they couldn’t do anything. They directed me to customer service but offered no resolution. I’m really disappointed with the lack of assistance and the overall experience. This was very frustrating and inconvenient.
Atmosphere: 1
Food: 1
Service: 1
Always great with the pup cups 🥹
Lisa was so kind and just a awesome vibe. No one ever really knows what someone else is going through so because of her kindness my day was little bit better!! Thank you Lisa and the other girls working today your the BOMB!;!
Atmosphere: 5
Food: 5
Service: 5
I walked in and the barista was in a bad mood. I knew her so I just chocked it up to her having a bad day.
I sat there on my computer. I was told I had to leave as I was looking at some healing work on my computer. Nothing inappropriate! I said I’d look at something else and they told me I had to leave! I’ve been coming to Starbucks since 2002. Never have I been asked to leave.
And this is from someone who knows me! I’ve been coming here for over a year!
Atmosphere: 1
Service: 1
I ordered the Gingerbread Oatmilk Chai and it is pretty tasty! The food I ordered on the other hand kinda failed. I got the turkey sage danish and a dark toffee bundt and I was disappointed with both. The danish, which I ate first, barely had any filling but was none the less pretty soggy. It also had green peppers mixed into the filling that I didn't expect to find. Then I pulled the messy bundt cake out of it's packaging. It was a really odd foam like texture that was moist in the wrong ways. Once I took a bite, I noticed how oversweet it was and that the Christmas sprinkles on top were melting away from sogginess. A horrible texture experience to be honest.
Atmosphere: 4
Food: 2
Service: 5
This location, and Starbucks in general, continues to disappoint. We went through the drive-thru and the woman taking my order was friendly, but when I got to the window, the guy working the register was rude and unprofessional. We ordered three items and we asked to split the order so that I could pay for my beverage and my sister could pay for hers on the app. The guy seemed put out and said I should have told him ahead of time. Then said he would not split, and sounded like he mumbled something else under his breath. Didn't think that was a big ask, as I have done this before. When paying with the app, I also asked if the promotion was included, and the guy didn't seem to know what promotion was running. Lack of training, unprofessional, and rude. Thanks, but won't be going there again. Most likely just not going to Starbucks. Not worth it.
Food: 3
Service: 1
SLOWEST SERVICE EVER! I can’t believe I’m reviewing this location again. It’s the closest drive thru near me so thought I’d give it another shot. I waited in the drive through line for about 15 minutes, without moving, before deciding to pull away and just go inside to order. The doors were locked with a sign taped to the glass that read, “drive thru only”. I didn’t see the sign at first and automatically just pulled on the doors to try and go inside. When I realized they were locked, I looked inside to see the employees looking at me and laughing. I was confused then saw the handwritten sign. No explanation, no reason why it was drive thru only. It was not a nice feeling to have the employees pointing and laughing at me. This location is gross and unprofessional. Go somewhere else and avoid this place!
Restaurantji Recommends
People’s working attitude is really bad here compared with other Starbucks…
Atmosphere: 2
Food: 4
Service: 2
Neither my partner or I prefer Starbucks over other places to get coffee. Once in a blue moon when it's more convenient to go there, we will. There's almost always disappointment, but at least there's caffeine.
I was not on this particular trip with him, but the details of it were relayed to me in full. I felt the need to alert the public to this issue. I doubt it's the first time it's happened, though it may be the first time somebody is writing about it.
My partner was getting his car worked on at a nearby auto shop, and decided he wanted to grab a bite to eat and a latte. He got an almond milk latte and as usual the flavor was disappointing, but at least there was caffeine.
He also got a bacon cheddar and egg breakfast sandwich. He said it seemed fine when he ate it, but a few hours later reported that he was both throwing up and diarrheal. Sorry to include such details, but it's important to know that sickness happens, and where it comes from. He had not eaten anything else prior to arriving there, and hadn't eaten anything else since then and therefore knew that his source of sickness was Starbucks.
I would highly advise that management watch their product more closley. It seems possible that an expired product slipped through someone's fingers and got on to the shelves. This is highly unacceptable especially for something that has such a high profile as Starbucks. Please do not school your employees, as their training is your responsibility. This is on you, not them.
My partner said the service was at least friendly, and that is precisely why this rating has two stars instead of one.
My advice if you go to this location (and possibly any other Starbucks) is to check the date of the item you are wanting to purchase. It should not be our responsibility, but as the staff and management doesn't seem to have a handle on this- it becomes our job to make sure we don't get food poisoning.
We will never go to this Starbucks again, we are definitely making sure that we are never eating their food again, and we are quite possibly taking Starbucks off our list and boycotting it all together. One can never be too careful when it comes to digestion.
Be well and in good health!
Atmosphere: 2
Food: 1
Service: 3
Wonderful service! Protect at all costs.
Nicest staff you will ever meet. Smart, fast, attentive. New lounge area sucks but the service is awesome
Atmosphere: 2
Food: 5
Service: 5
Been going to this location for years...I don't understand why they can't get my order right...do they not care?? I'm done!!!
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