The Cheesecake Factory

Server was really nice. Greeter was decent food was good calamari was overcooked for my taste, but overall decent experience. Manager was kind

Atmosphere: 5

Food: 4

Service: 5

Overall, good vibes with the cheesecake factory food was good. Service was good and the atmosphere is always good.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Miso Salmon

Food is WAY overpriced. Turkey burger and small salad. Jambalaya pasta, no shrimp, no sausage. Skimpy for Jambalaya. Nothing special. Make reservations, or you will wait.

Atmosphere: 4

Food: 3

Service: 4

Service was very slow and food was cold.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Salad

Dinner was amazingly delicious and the service was excellent!

Atmosphere: 5

Food: 5

Service: 5

Went there for a family dinner and order the Americana burger for my son cooked medium. It can out and I thought it looked under cooked. My son started eating it and said it was fine. I thought maybe it was just the lighting. We brought the other half home and it was definitely under cooked. I wish I’d said something to the waiter Jade who was extremely nice and helpful. Just writing this review in hopes they don’t continue to serve under cooked burgers. Otherwise experience was good.

Atmosphere: 5

Food: 1

Service: 5

I've had multiple bad experiences with this location and the management being rude and not even The least bit sympathetic when we've been left waiting while others who put their names in after us got seated before us or having dirty silverware at our table. But on a good note, my wife always thought we were treated this way because we look younger but after reading some of the other reviews I see we were not discriminated against. You're just equally awful to everyone. We will not be coming here again and will recommend other people avoid it as well.

Atmosphere: 1

Food: 3

Service: 1

As a starter we ordered the chicken bonless, fries and Mac and cheese! It was good in terms of flavor and good price, we also ordered a hamburger and a shrimp pasta, the latter being very average in flavor, I would return if

Atmosphere: 5

Food: 3

Service: 5

I took my staff to lunch, and we received excellent service from Kelly. She has been our server before and never disappoints us! Thank you Kelly!

Atmosphere: 5

Food: 5

Service: 5

Ordered fish and chips on 1/22/25 and it was terrible. Mushy and had a slight ammonia smell, and served at room temperature not warm or even hot. I told the server and she didn't reimburse any portion of the check. It was late and I didn't want to cause a scene with my group. Not going back,

Atmosphere: 5

Food: 1

Service: 2

Grilled avocado chicken sandwich was really awesome bow tie cheese cake was a grt finisher

Atmosphere: 5

Food: 5

Service: 5

The food was good and I enjoyed the skinny menu option as well as the large booths. Service was terrific.

Atmosphere: 4

Food: 5

Service: 5

Always a great time experience good atmosphere

This is the second time in a row that I have made an online order and ended up waiting more than 30 minutes for my order once I arrived. Not sure if orders for those eating inside the restaurant are being prioritized over orders placed online. If so, that's very unfair, as the prices are not discounted for online orders. When a manager came to bring me my order, he was not able to offer any reason why the order took so long, nor did he offer any remuneration for the inconvenience. We are 20-year, WEEKLY customers; however, if this is the level of service that we should come to expect, we will be considering alternative choices. Please feel free to contact me with any questions.

Atmosphere: 1

Food: 2

Service: 1

Went to the Cheesecake factory in North County Fair tonight to have dinner with my fiance. The wait time was an estimated 30-45 min, which was to be expected as it's a Friday night. When it was our turn to be seated we were led to a table for two ( a booth and rattan chair). After sitting down in his chair my fiance immediately shot up and said that something had pricked him. He proceeded to pull out a sharp piece of glass that has been embedded into his skin from sitting onto it. I was alarmed as he examined the chair and found more and more broken pieces of glass on it. There were broken shards of glass on the floor as well!
The guests next to us took notice and warned us that the guest that had been in our seats prior had broken some glassware, something the staff never told us. It was only after all this that the hostess saw the commotion and reseated us in another booth. Afterwards a female manager came over and stated that she had heard about the incident but did not offer any apology.
I was quite upset but my fiance tried to calm me down and we ordered our food and ate. Food took quite a long time to come out and was only 'okay'.
We ordered dessert and asked for the check which was full price despite the 'incident'. I believe myself to be quite a reasonable person. I mean I get that it was a busy night but they should have done a much more thorough job taking care of the broken glass and I strongly believe that they should have done something to rectify the situation after my fiance had been seated into a chair with broken shards of glass. We were never even offered an apology. As someone who has been a long time fan of Cheesecake factory this whole situation greatly disappointed me (never should have even happened) and it was all the more upsetting that the staff went on to pretend as though nothing had ever happened.
My fiance was wearing jeans and was cut; imagine what that broken glass could have done to someone else who had been wearing thinner material! After getting home I examined my fiance and he has a red scab where the glass had been embedded into his bottom. Needless to say, we won't be returning to this Cheesecake Factory.

Atmosphere: 1

Food: 2

Service: 1