feathers in my food JERMIAH NEED TO BE FIRED and he doesn’t know his mangers name french frys look like brown crayons
Atmosphere: 1
Food: 1
Service: 1
Angelene Manalo
Employees don’t seem to work on your order until they feel like it, which for us was about 15 mins after we placed our order. They also didn’t announce when our food was ready, and it took another customer going up to ask to find out that their food and our food had been ready since 15 mins ago. Overall terrible service, and the wings were average.
Atmosphere: 2
Food: 2
Service: 1
Adrian Lara
To the manager: Today, 7/29, your employees deliberately placed me on hold for 30 mins. At first i was skeptical, but after hanging up, i called 3 times, and each time your employees picked up and hung up immediately. Rather than telling me the first time that they were busy, they just left me on hold. And ignored my calls. This happened around 6:30pm.
Noah Fledderman
Do not bother ordering online from here, not even ahead. They literally have never started making our order until the pickup time. Typical time I spend waiting then is about 15 to once even 45 minutes. It’s actually outrageous that they even do this. As good as the food is, it’s not worth this. Far better options. Look elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Raul Urquieta
Left on the phone for 10mins and heard that he took or she took five orders before even just walking away and leaving me on hold.
Service: 1
Mark Marquez
Placed an order online. It said it was going to be ready in 16-20 minutes. I showed up at the 20 minute mark. Still waited an extra 23 minutes.
Atmosphere: 2
Food: 5
Service: 1
Lola oopsies
I don’t appreciate the lack of service. What are they are paying you guys that you can’t acknowledge some customers? It’s crazy I was waiting for my food at home left right on time to pick up my food, I get there I have to wait another 20 minutes. Then afterwards they don’t even notify me my food is done. I also did not like the lady’s attitude and no gloves were worn at all. And I’m highly sure there would also be a lack of cleanliness at this restaurant as well I do not recommend you come eat here.
Atmosphere: 1
Food: 1
Service: 1
Low Visualz
Not only is this not The first time. My order is not ready on time, but they kept saying my order was not ready but about to be bagged While it sat there waited 20 minutes until they realized it was up there The entire time getting soggy told him I would like a refund said he couldn’t because it was an online order to Come back the next day when management is in Words from Jeremiah. My guy should not be working in the kitchen. If he’s gonna be drowning. Hit the swimming pool with floaties learn to swim my guy , Viridiana management Was horrible. Must’ve not known. I spoke. Spanish was On the phone The main person in charge and forgot to leave all the key parts out of how my food sat There got soggy, and they denied giving me a refund, so I started speaking in Spanish so They heard my side, the ratings here speak for themselves. This place is trash hired people who don’t know how Run a kitchen yet loan manage a place Rick Ross would be very disappointed Jeremiah needs more training and Viridiana you should not be in the position your in you need to be in the night shifts to see your employees drown and get left soggy like my wings you wouldn’t refund me but no worries good thing about paying with card my bank will take care of it but for everyone take the drive to epic wings much better tasting and they are busy as well and always have your food ready freshly made and within your time
Atmosphere: 1
Food: 1
Service: 1
Felicia Brown
Yesterday I placed an online order. That came out of my bank account. But because there were issues with the online Mobil app I didn't recieve a confirmation. The manager refused a refund that took about 10 minutes. I had to call my bank to dispute the transaction. Money was deposited back into my account so I stood back in line to reorder in person. The manager herself saw me waiting going on 30 minutes with no acknowledgment 40 minutes total. No customer service. They were servicing Uber eats and other online orders. Before taking my order. The manager was on her cell phone while frying the food..talking and laughing with a other employers. 3 other customers came in they had no acknowledgement we were all ignored. They were complaining. I've waiting patiently for 40 minutes until I had to yell just to be acknowledge. The manager had a nasty attitude prior to me going there. She was very disrespectful. No communication skills. I will be reporting to corporate. Not even at least a free drink for waiting 40 minutes. I will never go back to this location.. Beware!! Worse service ever!!
Service: 1
Lucas Ceja
I ordered two sandwiches. Just two. I was told it would be 15 minutes and I waited 45!!! If I could get my money back, I would. I only had enough time left in my break to eat one. It wasn't even good.
Place is good just sucks to know that you have to order 45-1Hr ahead of the time you actually want to eat
Atmosphere: 1
Food: 1
Service: 1
Jocsan Quesada
Long wait times when ordering online, and the food here doesn’t hit the same as other Wingstop locations. They should let me run things—I’d improve the business, bring in investors, and handle the whole deal.
H F
Doordash and ubereats beware notoriously late spot they will do orders for people who aren't even there and make you wait be prepared to wait 15 minutes on a good day and up to a hour on the more common bad days
Atmosphere: 1
Food: 1
Service: 1
Daisy Mejia
Rudy was amazing from the start, great customer service and great food!
Atmosphere: 5
Food: 5
Service: 5
Jackie SR
Food is really good. They did get my order wrong. Unfortunately i couldnt go back to fix. The customer service is great. Love that they close late. Great for a late night meal recommend this location 👌
feathers in my food
JERMIAH NEED TO BE FIRED and he doesn’t know his mangers name french frys look like brown crayons
Atmosphere: 1
Food: 1
Service: 1
Employees don’t seem to work on your order until they feel like it, which for us was about 15 mins after we placed our order. They also didn’t announce when our food was ready, and it took another customer going up to ask to find out that their food and our food had been ready since 15 mins ago. Overall terrible service, and the wings were average.
Atmosphere: 2
Food: 2
Service: 1
To the manager: Today, 7/29, your employees deliberately placed me on hold for 30 mins. At first i was skeptical, but after hanging up, i called 3 times, and each time your employees picked up and hung up immediately. Rather than telling me the first time that they were busy, they just left me on hold. And ignored my calls. This happened around 6:30pm.
Do not bother ordering online from here, not even ahead. They literally have never started making our order until the pickup time. Typical time I spend waiting then is about 15 to once even 45 minutes. It’s actually outrageous that they even do this. As good as the food is, it’s not worth this. Far better options. Look elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Left on the phone for 10mins and heard that he took or she took five orders before even just walking away and leaving me on hold.
Service: 1
Placed an order online. It said it was going to be ready in 16-20 minutes. I showed up at the 20 minute mark. Still waited an extra 23 minutes.
Atmosphere: 2
Food: 5
Service: 1
I don’t appreciate the lack of service. What are they are paying you guys that you can’t acknowledge some customers? It’s crazy I was waiting for my food at home left right on time to pick up my food, I get there I have to wait another 20 minutes. Then afterwards they don’t even notify me my food is done. I also did not like the lady’s attitude and no gloves were worn at all. And I’m highly sure there would also be a lack of cleanliness at this restaurant as well I do not recommend you come eat here.
Atmosphere: 1
Food: 1
Service: 1
Not only is this not The first time. My order is not ready on time, but they kept saying my order was not ready but about to be bagged While it sat there waited 20 minutes until they realized it was up there The entire time getting soggy told him I would like a refund said he couldn’t because it was an online order to Come back the next day when management is in Words from Jeremiah. My guy should not be working in the kitchen. If he’s gonna be drowning. Hit the swimming pool with floaties learn to swim my guy , Viridiana management Was horrible. Must’ve not known. I spoke. Spanish was On the phone The main person in charge and forgot to leave all the key parts out of how my food sat There got soggy, and they denied giving me a refund, so I started speaking in Spanish so They heard my side, the ratings here speak for themselves. This place is trash hired people who don’t know how Run a kitchen yet loan manage a place Rick Ross would be very disappointed Jeremiah needs more training and Viridiana you should not be in the position your in you need to be in the night shifts to see your employees drown and get left soggy like my wings you wouldn’t refund me but no worries good thing about paying with card my bank will take care of it but for everyone take the drive to epic wings much better tasting and they are busy as well and always have your food ready freshly made and within your time
Atmosphere: 1
Food: 1
Service: 1
Yesterday I placed an online order. That came out of my bank account. But because there were issues with the online Mobil app I didn't recieve a confirmation. The manager refused a refund that took about 10 minutes. I had to call my bank to dispute the transaction. Money was deposited back into my account so I stood back in line to reorder in person. The manager herself saw me waiting going on 30 minutes with no acknowledgment 40 minutes total. No customer service. They were servicing Uber eats and other online orders. Before taking my order. The manager was on her cell phone while frying the food..talking and laughing with a other employers. 3 other customers came in they had no acknowledgement we were all ignored. They were complaining. I've waiting patiently for 40 minutes until I had to yell just to be acknowledge. The manager had a nasty attitude prior to me going there. She was very disrespectful. No communication skills. I will be reporting to corporate. Not even at least a free drink for waiting 40 minutes. I will never go back to this location..
Beware!! Worse service ever!!
Service: 1
I ordered two sandwiches. Just two. I was told it would be 15 minutes and I waited 45!!! If I could get my money back, I would. I only had enough time left in my break to eat one. It wasn't even good.
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
Place is good just sucks to know that you have to order 45-1Hr ahead of the time you actually want to eat
Atmosphere: 1
Food: 1
Service: 1
Long wait times when ordering online, and the food here doesn’t hit the same as other Wingstop locations. They should let me run things—I’d improve the business, bring in investors, and handle the whole deal.
Doordash and ubereats beware notoriously late spot they will do orders for people who aren't even there and make you wait be prepared to wait 15 minutes on a good day and up to a hour on the more common bad days
Atmosphere: 1
Food: 1
Service: 1
Rudy was amazing from the start, great customer service and great food!
Atmosphere: 5
Food: 5
Service: 5
Food is really good. They did get my order wrong. Unfortunately i couldnt go back to fix. The customer service is great. Love that they close late. Great for a late night meal recommend this location 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings, Fries
Loading...