Husband picked up food on his way home and when I got mine and started eating I saw a cut up (still alive and moving) moth on my fork. We can’t get a hold of the store directly just customer service and they will only give us free entrée vouchers or refund for one bowl even though the moth was cut up in the lettuce they put in both bowls.
Atmosphere: 1
Food: 1
Service: 1
Mary Maloof
I stopped in today and unfortunately had a really negative experience with the staff. The food itself was fine, but the service left a lot to be desired. The person working the line had such a poor attitude that it honestly ruined the experience for me. From the scoffing to the dismissive way my questions were handled, it was obvious they didn’t want to be there or help customers.
It got to the point where I didn’t even feel like finishing my meal because the interaction left such a bad taste in my mouth. I usually enjoy Chipotle, but this made me reconsider whether I want to come back to this location at all.
Atmosphere: 1
Food: 4
Service: 1
Sean Caleb
Regrettably, my experience at Chipotle was compromised by a conspicuous lack of service quality, which rendered the environment inhospitable. The manner in which staff addressed mistakes was particularly egregious, with disputes and altercations arising between employees and customers. Given the circumstances, I opted to forgo my intended order and vacate the premises, thereby avoiding further entanglement in the dysfunctional service dynamic. If possible I would rate them even lower.
Atmosphere: 1
Food: 5
Service: 1
Dasia Young
Stopped by here for lunch and Honestly I loved coming to this chipotle and was probably the best I have experienced, my bowl was exactly how I wanted it and still had a enough for the next day the young brunette girl on cash was very helpful and very patient despite it being very busy and what looked like short staff, with no mangers around overall great experience staff was amazing very clean and great atmosphere!!!!! Will be coming again
Atmosphere: 5
Food: 5
Service: 5
B Taylor
I eat at this location several times per week due to diet preference. Every time I come in they are out of something. Its either veggies, chicken or steak. This is a regular occurrence. On top of that they are very stingy with the meat and cheese serving sizes and if you as for more they are rude about it. The customer service is very poor with most of the employees at this location. After my last encounter I asked myself why should I keep going back if this is the service I continue to get.
Atmosphere: 1
Food: 1
Service: 1
Lee Scott
*How does a chicken burrito place run out of chicken?** Poor management, plain and simple. Nice staff, but constant chaos—always short on food or employees. Something is *always* missing. It’s like Starbucks running out of coffee. Sadly, I’ll keep coming, but expect disappointment every time. Edit: Today was perfect. Super fast, lots of food, great portions....guess they got the message. Up'd the star to 3...maybe it will be a four if it keeps this up
Atmosphere: 4
Food: 3
Service: 2
Kim W.
I've been to this location many times but haven't been in about 6 months. The last time I was here, food just seemed a bit off. This time, I ordered a bowl with double protein. It did not seem like even one serving of protein. I would say that I got 10 small bites of chicken. The brown rice was undercooked and crunchy to the point where it could break your teeth. I ordered pinto beans (on the side) and it was smashed up like refried beans. I didn't even know they had refried beans. I couldn't put this in my bowl, like regular beans since it was just a clump of beans. They did put extra sour cream and cheese, but without the extra protein it was just a bowl of white mush. This was definitely not consistent with nationwide Chipotles, and I won't eat here again.
Atmosphere: 4
Food: 2
Service: 4
Collin Kattengell
There's a red headed male that works here with the most atrocious customer service skills. I asked him why they were out of grilled veggies and he ignored me. I asked again, he said because we are. I asked a third time and he said the morning prep team doesn't tell them why. He then made it order wrong (added cheese and sour cream to both despite me saying only on one of the two bowls). Im lactose intolerant! If you want a bad experience come here. I wont be going back
Atmosphere: 1
Food: 2
Service: 1
Soul
consistently undercooked rice, sucks to have crunchy rice
Definitely the worst chipotle I’ve been to. They don’t have certain items because it’s to much prep work. Small portions. Need a switch up at this establishment. Actually hire people who want to work.
Atmosphere: 3
Food: 3
Service: 1
Rebecca
Driving through on the 101 and enjoyed this location! We did arrive shortly after opening so everything was fresh and the restaurant was clean. The serving size was perfect!
Julie Farnum
I love this place.
Atmosphere: 4
Food: 5
Service: 4
Eliana
This place was amazing we walked in no line and super nice people super fast service but still amazing food every thing looked sanitary and in the back you could see the chef grilling the chicken and love into every piece I have never been since today and will definitely go again definitely recommend super great food but the water tastes like plastic just don't get the water and your fine
Atmosphere: 5
Food: 5
Service: 5
rs rs
This store is extra curious to its customers. Piper is an excellent manager. Always a must have when I come into town. Always going to be a favorite.
Chipotle!
Atmosphere: 5
Food: 5
Service: 5
Husband picked up food on his way home and when I got mine and started eating I saw a cut up (still alive and moving) moth on my fork. We can’t get a hold of the store directly just customer service and they will only give us free entrée vouchers or refund for one bowl even though the moth was cut up in the lettuce they put in both bowls.
Atmosphere: 1
Food: 1
Service: 1
I stopped in today and unfortunately had a really negative experience with the staff. The food itself was fine, but the service left a lot to be desired. The person working the line had such a poor attitude that it honestly ruined the experience for me. From the scoffing to the dismissive way my questions were handled, it was obvious they didn’t want to be there or help customers.
It got to the point where I didn’t even feel like finishing my meal because the interaction left such a bad taste in my mouth. I usually enjoy Chipotle, but this made me reconsider whether I want to come back to this location at all.
Atmosphere: 1
Food: 4
Service: 1
Regrettably, my experience at Chipotle was compromised by a conspicuous lack of service quality, which rendered the environment inhospitable. The manner in which staff addressed mistakes was particularly egregious, with disputes and altercations arising between employees and customers. Given the circumstances, I opted to forgo my intended order and vacate the premises, thereby avoiding further entanglement in the dysfunctional service dynamic. If possible I would rate them even lower.
Atmosphere: 1
Food: 5
Service: 1
Stopped by here for lunch and Honestly I loved coming to this chipotle and was probably the best I have experienced, my bowl was exactly how I wanted it and still had a enough for the next day the young brunette girl on cash was very helpful and very patient despite it being very busy and what looked like short staff, with no mangers around overall great experience staff was amazing very clean and great atmosphere!!!!! Will be coming again
Atmosphere: 5
Food: 5
Service: 5
I eat at this location several times per week due to diet preference. Every time I come in they are out of something. Its either veggies, chicken or steak. This is a regular occurrence. On top of that they are very stingy with the meat and cheese serving sizes and if you as for more they are rude about it. The customer service is very poor with most of the employees at this location. After my last encounter I asked myself why should I keep going back if this is the service I continue to get.
Atmosphere: 1
Food: 1
Service: 1
*How does a chicken burrito place run out of chicken?** Poor management, plain and simple. Nice staff, but constant chaos—always short on food or employees. Something is *always* missing. It’s like Starbucks running out of coffee. Sadly, I’ll keep coming, but expect disappointment every time.
Edit: Today was perfect. Super fast, lots of food, great portions....guess they got the message. Up'd the star to 3...maybe it will be a four if it keeps this up
Atmosphere: 4
Food: 3
Service: 2
I've been to this location many times but haven't been in about 6 months. The last time I was here, food just seemed a bit off. This time, I ordered a bowl with double protein. It did not seem like even one serving of protein. I would say that I got 10 small bites of chicken. The brown rice was undercooked and crunchy to the point where it could break your teeth. I ordered pinto beans (on the side) and it was smashed up like refried beans. I didn't even know they had refried beans. I couldn't put this in my bowl, like regular beans since it was just a clump of beans. They did put extra sour cream and cheese, but without the extra protein it was just a bowl of white mush. This was definitely not consistent with nationwide Chipotles, and I won't eat here again.
Atmosphere: 4
Food: 2
Service: 4
There's a red headed male that works here with the most atrocious customer service skills. I asked him why they were out of grilled veggies and he ignored me. I asked again, he said because we are. I asked a third time and he said the morning prep team doesn't tell them why. He then made it order wrong (added cheese and sour cream to both despite me saying only on one of the two bowls). Im lactose intolerant! If you want a bad experience come here. I wont be going back
Atmosphere: 1
Food: 2
Service: 1
consistently undercooked rice, sucks to have crunchy rice
Restaurantji Recommends
Definitely the worst chipotle I’ve been to. They don’t have certain items because it’s to much prep work. Small portions. Need a switch up at this establishment. Actually hire people who want to work.
Atmosphere: 3
Food: 3
Service: 1
Driving through on the 101 and enjoyed this location! We did arrive shortly after opening so everything was fresh and the restaurant was clean. The serving size was perfect!
I love this place.
Atmosphere: 4
Food: 5
Service: 4
This place was amazing we walked in no line and super nice people super fast service but still amazing food every thing looked sanitary and in the back you could see the chef grilling the chicken and love into every piece I have never been since today and will definitely go again definitely recommend super great food but the water tastes like plastic just don't get the water and your fine
Atmosphere: 5
Food: 5
Service: 5
This store is extra curious to its customers. Piper is an excellent manager. Always a must have when I come into town. Always going to be a favorite.
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