Applebee's Grill + Bar

Next time I come in and Delia is working the bar I’ll save myself the frustration and just walk back out.. it’s usually great food and service but this is twice I’ve had her service my friend and myself and she does a really good job at making you feel like she hates her job.. she won’t check on how your doing and if you need something good luck getting her attention from her coworkers at the back of the bar.. then she’ll let your food sit in the back getting cold until somebody brings it to her from the back.. over the top bad service! The manager was super sweet and apologetic for the service tho..

Atmosphere: 2

Food: 2

Service: 1

I was just in today, waited for one hour and thirty minutes and only got half of what I order. Others tables got their food for free because of the wait time and when I told the manager about my food he ignored me and I had to pay for the whole meal because I wasn’t getting help or any type of service from the staff. Horrible experience

Atmosphere: 1

Food: 1

Service: 1

service & quality is noticeably fallen off over few yrs coming here for happy hour. Last time i went bar sink was clogged, male bathroom was broke, bartender was running around lost..tapped out on several main beer selections...better management or better employees or both. C'mon, its wholesome family restaurant & bar but its feeling more like hole-in-mall waffle house.

Atmosphere: 4

Food: 2

Service: 3

I'd like to know why the communication sucks so bad the past few times I've been here. If it's delayed y not communicate that when I get here I shouldn't have to ask after waiting 7 mins. Especially if it shows online that it's ready. I asked what was going on with the order after waiting and no update to b told online is wrong....so u guys are lying to customers about orders being ready? Customer service has been going down hill at this location for months. Y should I have to wait 5 mins to b even addressed. Not that hard to say I'll b right with u I need to seat these 2 guests first. So actually that means I had already waited 15 mins and am still waiting for my food after the online said it was ready. Do better. Communicate apologize things happen but to be just left waiting and not communicated with til I ask makes zero sense. If it's not ready when I get here come back and say it's not ready so sorry it will take x amount of time. After getting home with my food just wow the portion size has gotten way smaller. The vallejo location still has great customer service I will no longer be coming back here. Shame on you guys for poor service and bad food

Atmosphere: 3

Food: 2

Service: 1

Great wings and good Happy Hour sessions twice an evening, early and late.

Atmosphere: 5

Food: 5

Service: 5

Good food good service

Our server Dennis was extremely polite and attentive. He made sure we were happy with our order. Dennis checked in on us frequently. Most importantly he was positive and smiling our entire experience. Amazing service! Thank you Dennis!

Atmosphere: 4

Food: 4

Service: 5

I love the dinner I selected that day

Atmosphere: 3

Food: 4

Service: 3

When being seated another (Drunk?)! customer was discussing with an waitress....it took 10 mins to get him out of the restaurant.

Ordered food and drinks and 2 times the waitress came back: we can't make it... ingredients not in stock.

Serving drinks took 10 minutes.

When meals were served: no cutlery.

When the check was delivered despite that one of the meals which weren't served because of lack of ingredients was still on the check.

And still you have to pay a 'tip'?

Atmosphere: 1

Food: 3

Service: 1

The food was expected for an Applebee's, but the service was extremely slow. It took over 30 minutes to get our chips and artichoke dip. The server apologized for the wait stating there was a backup in the kitchen... for chips. We looked around the restaurant and it was not too crowded.

We then waited another 30 minutes for our entrees. They were both as good as we would expect from an Applebee's and the price was good.

The place was clean and welcoming, but the service was just very slow so I can't give it much more than an average rating.

Atmosphere: 3

Food: 3

Service: 3

It's like any other applebees. Very accommodating, staff was attentive and kind. A minor mistake happened that was quickly fixed. Overall would go again.

Atmosphere: 5

Food: 4

Service: 5

Live there hair hour.. Very good cheese burger. Waiter was very good & efficient.
Bahama Mama was tasty.

Atmosphere: 4

Food: 4

Service: 5

Great all you can eat shrimp and ribs

Atmosphere: 4

Food: 4

Service: 5

Service slow and food mediocre. Waitress was friendly.

Atmosphere: 3

Food: 3

Service: 3

Ordering the all you can eat $15.99 deal it takes anywhere from 20 to 30 minutes after you order to get your next plate. Did they do this intentionally so you dont want more? Iy was very disappointing to sit there that long in between. And yes we did irder second playe as soon as i recieved my first plate. 3rd plate took even longer it seemed. Also some guy in a long gangster type polo shirt with a Raiders ball cap kept walking up to bar reaching over getting his drink , which bartender poured for free. (Vodka and something) then he had or changed all tv channels to Basket ball game so he could sit at a table at watch it. If I had been there alone would have been creeped out. Husband was with me so felt better. Not sure I will go back. Bartender was great friendly and fun thank goodness.

Atmosphere: 2

Food: 2

Service: 2