They're not open till 10pm; got here at 9:45pm & they've got the door locked, although they're still here.
Angel Alanis
I was looking forward to a Sunday and they said they cleaned up for the night it was around 9 at night went back few weeks later at 8 they said we cleaned up very disappointing
Corina D.
Closes at 10. But shut everything down for sundaes at 9pm. No chocolate syrups no nuts and no cherries. Omg. Not coming back
Carlos Romo
Imagine pulling up 3 hours before close and not be able to order anything cause they already taking it off. ?? Bffr
April Skidmore
Walked in yesterday with my son to hear distasteful, vulgar, music degrading women. The older woman (who always happens to be there) was there nonchalantly making cones, no care as to what was blasting over the speakers. It's an ice cream parlor, not a nightclub..
Carlos Romo.
Imagine pulling up 3 hours before close and not be able to order anything cause they already taking it off. ?? Bffr
Dee N.
This location is great. The staff is friendly and helpful. Always ready to take your order. I know this is a franchise, so Baskin-Robbins corporate a word to you. Come in a renovate this place. It's clean and all but a little long in the tooth on modernization.
Sandra Quinones
I went to your location 2 times in the evening and by 8:45 pm they would not serve me a banana nor would tgey maje a sundae said they got the stations already cleaned up. I told him the store doesn't close till 10pm why you not taking care of your customer he didn't answer. I will find me a new place to have ice cream I will never go back here. There were other customers wanted sundaes and they would not serve them either. Not good business
Cesar G.
I would recommend anyone who has a special event and are considering purchasing an ice cream cake to not use this store. I purchased an ice cream cake for my wife on valentines day. The order was made online and I received a follow email confirmation that the order was accepted. I showed up on valentines day to pick up the cake and was told by a very rude person that my cake was notmade because their cake person did not show. I did not receive a phone call to alert me. I was then told that the manager authorized me to get two smaller cakes and that was my only option. I told the person to forget it and process a refund. He said that I could not get a refund because his manager did not authorize that! This was one of the worst customer service experiences I have ever received.
D K
Found my favorite Chocolate Peanut butter in quart size. Ordered wild and reckless in a cup, delicious. And most people's favorite miny chip scoop. The place was clean and the staff was friendly. Not too busy when I arrived.
It's a hit and miss with customer service here nowadays. Just a tip, if you order you ice cream, always watch them to make sure they're getting the right flavor, no matter how many times you and the supervisor tells them which flavor. If not, you'll go home with the wrong order and they'll ask you you bring the wrong ice cream back (melted or not)! Ridiculous request, but I guess that's how they run their store. ? Oh and keep an eye on your receipt, some items they'll charge you for a Large when you got a small and they won't correct any of their mistakes not even an apology. Just take the drive to the Baskin Robbins in Suisun. Hopefully you'll have better luck there.
Jessica G.
Sweet lady working there on the weekend really knows how to load up a two scoop sundae!! Her friendly service and warm smile made this visit so much sweeter.
J G.
Sweet lady working there on the weekend really knows how to load up a two scoop sundae!! Her friendly service and warm smile made this visit so much sweeter.
sharon delley
You have to watch your receipt they will charge you for a large but use a kids scoop .The ice team is also soft ,so soft it fell off the cone. I’ll drive to Vacaville
LeiReese Smith
It's a hit and miss with customer service here nowadays. Just a tip, if you order you ice cream, always watch them to make sure they're getting the right flavor, no matter how many times you and the supervisor tells them which flavor. If not, you'll go home with the wrong order and they'll ask you you bring the wrong ice cream back (melted or not)! Ridiculous request, but I guess that's how they run their store. ? Oh and keep an eye on your receipt, some items they'll charge you for a Large when you got a small and they won't correct any of their mistakes not even an apology. Just take the drive to the Baskin Robbins in Suisun. Hopefully you'll have better luck there.
They're not open till 10pm; got here at 9:45pm & they've got the door locked, although they're still here.
I was looking forward to a Sunday and they said they cleaned up for the night it was around 9 at night went back few weeks later at 8 they said we cleaned up very disappointing
Closes at 10. But shut everything down for sundaes at 9pm. No chocolate syrups no nuts and no cherries. Omg. Not coming back
Imagine pulling up 3 hours before close and not be able to order anything cause they already taking it off. ?? Bffr
Walked in yesterday with my son to hear distasteful, vulgar, music degrading women. The older woman (who always happens to be there) was there nonchalantly making cones, no care as to what was blasting over the speakers. It's an ice cream parlor, not a nightclub..
Imagine pulling up 3 hours before close and not be able to order anything cause they already taking it off. ?? Bffr
This location is great. The staff is friendly and helpful. Always ready to take your order. I know this is a franchise, so Baskin-Robbins corporate a word to you. Come in a renovate this place. It's clean and all but a little long in the tooth on modernization.
I went to your location 2 times in the evening and by 8:45 pm they would not serve me a banana nor would tgey maje a sundae said they got the stations already cleaned up. I told him the store doesn't close till 10pm why you not taking care of your customer he didn't answer. I will find me a new place to have ice cream I will never go back here. There were other customers wanted sundaes and they would not serve them either. Not good business
I would recommend anyone who has a special event and are considering purchasing an ice cream cake to not use this store. I purchased an ice cream cake for my wife on valentines day. The order was made online and I received a follow email confirmation that the order was accepted. I showed up on valentines day to pick up the cake and was told by a very rude person that my cake was notmade because their cake person did not show. I did not receive a phone call to alert me. I was then told that the manager authorized me to get two smaller cakes and that was my only option. I told the person to forget it and process a refund. He said that I could not get a refund because his manager did not authorize that! This was one of the worst customer service experiences I have ever received.
Found my favorite Chocolate Peanut butter in quart size. Ordered wild and reckless in a cup, delicious. And most people's favorite miny chip scoop. The place was clean and the staff was friendly. Not too busy when I arrived.
Restaurantji Recommends
It's a hit and miss with customer service here nowadays. Just a tip, if you order you ice cream, always watch them to make sure they're getting the right flavor, no matter how many times you and the supervisor tells them which flavor. If not, you'll go home with the wrong order and they'll ask you you bring the wrong ice cream back (melted or not)! Ridiculous request, but I guess that's how they run their store. ? Oh and keep an eye on your receipt, some items they'll charge you for a Large when you got a small and they won't correct any of their mistakes not even an apology. Just take the drive to the Baskin Robbins in Suisun. Hopefully you'll have better luck there.
Sweet lady working there on the weekend really knows how to load up a two scoop sundae!! Her friendly service and warm smile made this visit so much sweeter.
Sweet lady working there on the weekend really knows how to load up a two scoop sundae!! Her friendly service and warm smile made this visit so much sweeter.
You have to watch your receipt they will charge you for a large but use a kids scoop .The ice team is also soft ,so soft it fell off the cone. I’ll drive to Vacaville
It's a hit and miss with customer service here nowadays. Just a tip, if you order you ice cream, always watch them to make sure they're getting the right flavor, no matter how many times you and the supervisor tells them which flavor. If not, you'll go home with the wrong order and they'll ask you you bring the wrong ice cream back (melted or not)! Ridiculous request, but I guess that's how they run their store. ? Oh and keep an eye on your receipt, some items they'll charge you for a Large when you got a small and they won't correct any of their mistakes not even an apology. Just take the drive to the Baskin Robbins in Suisun. Hopefully you'll have better luck there.