Yesterday I ordered my food through the drive-thru. When I got home I realized the cheese sauce was missing from my queso and chips. Today I walked into the restaurant with my bag of chips and receipt, explaining to the employee what happened. I was treated like I was lying or some criminal. The employee had to refer my issue to another employee who might've have been the shift supervisor. I asked for fresh chips and got my cheese sauce, but the employee could have shown some compassion for my inconvenience. Neither she nor the 'supervisor' apologized, nor thanked me for my business.
These employees should be themselves in the customers' shoes!! They're still serving the public, so provide true customer service.
Maybe Del Taco management need to look into providing better treatment towards the customers!
Atmosphere: 2
Food: 3
Service: 2
KEVIN RICHARDS
I would not recommend 😐
Atmosphere: 2
Food: 1
Service: 3
Tyler Dixon
This is the Best del taco in the state!
Atmosphere: 5
Food: 5
Service: 5
Tiff Tiff
Today I came to this restaurant and I asked the manager cause she helped me because she just rang somebody else up at the counter. I asked her can she help me at the counter? She told me I had to go to the machine to put my order in I said OK but when I try to customize what I want, it wouldn’t let me. I was trying to take the meat off because I don’t eat meat. I was trying to explain that to her, but she told me I had to wait until all the cars are gone in the drive-through. I always come here. This is the first time she has given me an issue. So I just left because she was rude. She couldn’t take two minutes out to just help me thank you Del taco horrible and you know who the manager is working today
Atmosphere: 2
Service: 1
Recommended dishes: Quesadilla, French Fries
0124estella Osborn
Just went for desert cheese cake bits
Atmosphere: 4
Food: 4
Service: 4
Sunshine Rae
The drive through is long in length and takes long in time. The person on the box seems impatient (maybe because its often so busy). The food tasted good but for an establishment who brags about their in house beans their servings of beans is like the size of a half dollar. Few items in order made incorrectly but atill tasted good. They didnt even have sauce this visit but I have been there in the past and they are very stingy when asking for sauce
Freshest and best tasting Del Taco food I've had in many years.
Atmosphere: 4
Food: 5
Service: 5
Jackie S
Taco Tuesday for the win! The staff here are always nice.
Atmosphere: 5
Food: 5
Service: 5
Melinda English
It was around 9 p.m. and we got into the drive through and couldn't get back out. We ended up waiting over 30 mins in the driveway. It seemed short staffed inside. Only saw 2 people working. The food was good though once we got it. But not sure that it was worth the wait.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito
Keith Shoffner
Luisa and her team are always warm, kind and welcoming. This location far surpasses every DT I've patronized, the food is always hot, delicious and exactly as advertised which is rare at most fast food chains. My all time fav, for service, quality and price. THANK YOU LUISA, you are the best!!! ~Keith S.
Great service the last few times that I have been here. Food always comes out hot.
Atmosphere: 5
Food: 5
Service: 5
Charlotte Potter
Easy to order through the app but every thing else was a problem. Couldn't check in once we arrived, had to go inside and let them know we were there, order took forever to be finished- about about 25 minutes, we had ordered a burger with lettuce instead of the bun what we got was the worst looking thing I have ever seen. It was not eaten. Very disappointed.
Atmosphere: 2
Food: 1
Service: 2
Patricia Garcia
Service was fast and the server was good. I ordered soft taco on the side from ordering the new box option since I haven't been to Del taco in a while. I brought my kids to try it. The soft taco on the side had twice as much meat, cheese and lettuce, as my box soft taco. I ordered a $7 and $9 box. The burger in the $9 box was compared to in n out and she said it was amazing! The fries were soggy by the time we got home because this location is the closest at 30 minutes away, but del taco fries are one of my favorites. I miss the super big cups you would get with monster size! This parking lot is small so parking can be difficult when it is busy. Yet, they do have handicapped parking.
Atmosphere: 5
Food: 5
Service: 5
Vivian Lee
Edit: bf thought it was closed but the drive thru was open. He loves Del Taco and enjoyed his food, spilling cheese all over his car 🤣 Sorry for the inconvenience!
Melanie Paterson
Happy Cinco de Mayo! Love the fish ta cos, wish y'all were in Vallejo. Not thrilled with Pollo Loco. Also like the fact that your fries are wrinkle cut. Like to finish off with the deep fried cheesecake, 2 is just the right amount if you aren't sharing. Keep doing what you do!
Yesterday I ordered my food through the drive-thru.
When I got home I realized the cheese sauce was missing from my queso and chips.
Today I walked into the restaurant with my bag of chips and receipt, explaining to the employee what happened. I was treated like I was lying or some criminal. The employee had to refer my issue to another employee who might've have been the shift supervisor. I asked for fresh chips and got my cheese sauce, but the employee could have shown some compassion for my inconvenience.
Neither she nor the 'supervisor' apologized, nor thanked me for my business.
These employees should be themselves in the customers' shoes!! They're still serving the public, so provide true customer service.
Maybe Del Taco management need to look into providing better treatment towards the customers!
Atmosphere: 2
Food: 3
Service: 2
I would not recommend 😐
Atmosphere: 2
Food: 1
Service: 3
This is the Best del taco in the state!
Atmosphere: 5
Food: 5
Service: 5
Today I came to this restaurant and I asked the manager cause she helped me because she just rang somebody else up at the counter. I asked her can she help me at the counter? She told me I had to go to the machine to put my order in I said OK but when I try to customize what I want, it wouldn’t let me. I was trying to take the meat off because I don’t eat meat. I was trying to explain that to her, but she told me I had to wait until all the cars are gone in the drive-through. I always come here. This is the first time she has given me an issue. So I just left because she was rude. She couldn’t take two minutes out to just help me thank you Del taco horrible and you know who the manager is working today
Atmosphere: 2
Service: 1
Recommended dishes: Quesadilla, French Fries
Just went for desert cheese cake bits
Atmosphere: 4
Food: 4
Service: 4
The drive through is long in length and takes long in time. The person on the box seems impatient (maybe because its often so busy). The food tasted good but for an establishment who brags about their in house beans their servings of beans is like the size of a half dollar. Few items in order made incorrectly but atill tasted good. They didnt even have sauce this visit but I have been there in the past and they are very stingy when asking for sauce
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Burrito, Chicken Tacos, Fresh Avocado, Grilled Chicken
Freshest and best tasting Del Taco food I've had in many years.
Atmosphere: 4
Food: 5
Service: 5
Taco Tuesday for the win! The staff here are always nice.
Atmosphere: 5
Food: 5
Service: 5
It was around 9 p.m. and we got into the drive through and couldn't get back out. We ended up waiting over 30 mins in the driveway. It seemed short staffed inside. Only saw 2 people working. The food was good though once we got it. But not sure that it was worth the wait.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burrito
Luisa and her team are always warm, kind and welcoming. This location far surpasses every DT I've patronized, the food is always hot, delicious and exactly as advertised which is rare at most fast food chains. My all time fav, for service, quality and price. THANK YOU LUISA, you are the best!!! ~Keith S.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great service the last few times that I have been here. Food always comes out hot.
Atmosphere: 5
Food: 5
Service: 5
Easy to order through the app but every thing else was a problem. Couldn't check in once we arrived, had to go inside and let them know we were there, order took forever to be finished- about about 25 minutes, we had ordered a burger with lettuce instead of the bun what we got was the worst looking thing I have ever seen. It was not eaten. Very disappointed.
Atmosphere: 2
Food: 1
Service: 2
Service was fast and the server was good. I ordered soft taco on the side from ordering the new box option since I haven't been to Del taco in a while. I brought my kids to try it. The soft taco on the side had twice as much meat, cheese and lettuce, as my box soft taco. I ordered a $7 and $9 box. The burger in the $9 box was compared to in n out and she said it was amazing! The fries were soggy by the time we got home because this location is the closest at 30 minutes away, but del taco fries are one of my favorites. I miss the super big cups you would get with monster size! This parking lot is small so parking can be difficult when it is busy. Yet, they do have handicapped parking.
Atmosphere: 5
Food: 5
Service: 5
Edit: bf thought it was closed but the drive thru was open. He loves Del Taco and enjoyed his food, spilling cheese all over his car 🤣 Sorry for the inconvenience!
Happy Cinco de Mayo! Love the fish ta cos, wish y'all were in Vallejo. Not thrilled with Pollo Loco. Also like the fact that your fries are wrinkle cut. Like to finish off with the deep fried cheesecake, 2 is just the right amount if you aren't sharing. Keep doing what you do!
Atmosphere: 5
Food: 5
Service: 4
Loading...