My order was taken wrong and also given to me wrong. I ordered 4 items and only received 2 of those items. One of those items were incorrect. I went back to get my 2 missing items. When I came in an employee was ringing herself up and I had to wait for her to be done. They gave me one of my missing items. I had to wait again for my other one after checking my bag. This location is next to my house but I go to the one across town because it's like this all the time. Messed up orders, horrible attitudes and zero customer service. Retaining should be done ASAP.
Atmosphere: 1
Food: 1
Service: 1
Enrique Arellano
Employees are very friendly, courteous. Bathroom are clean,and the place too. Young men cashier is very nice, courteous, Very polite.
Atmosphere: 5
Food: 5
Service: 5
robert poet
It's mcdonals as good as it can be
Atmosphere: 5
Food: 5
Service: 5
Karena Cruz
Every time I go to McDonald’s, their employees are so rude. So today I want inside One of them just told me today to go cook at home after I just ordered order from the kiosk. Kiosk didn’t give me my receipt all I wanted to know if my food was ready then family order after me and they got there ordered before me ,
Food: 1
Service: 1
Abygail lubinger
I rarely leave reviews, but my experience at this location was unacceptable. The customer service was extremely poor, starting with the manager on duty a younger individual who was openly rude and dismissive toward multiple customers. What made this worse was that the issue stemmed entirely from a mistake on McDonald’s part, yet instead of taking responsibility or offering a simple apology, the manager chose to argue and speak disrespectfully.
As a young woman who also works in hospitality and customer service, I found his behavior especially disappointing. I approached the situation calmly and respectfully, speaking softly and reasonably, yet he spoke to me as if I were unintelligent and at fault for their mistake. There was absolutely no professionalism or courtesy in how the situation was handled.
This kind of behavior reflects poorly not only on this location but on the McDonald’s brand as a whole. Mistakes happen, but how they’re handled makes all the difference and unfortunately, the lack of accountability and respect here made a frustrating experience much worse.
I also was not refunded nor given my food when I simply asked to just have the one meal I had ordered and already paid for.
I truly hope upper management addresses this and provides proper training to ensure that both customers and employees are treated with the basic respect and professionalism everyone deserves.
Atmosphere: 1
Food: 1
Service: 1
Marco Flores
Its ok food but quick the problem they make several mistakes and very often Sorry McDonald's team members focus on what are you doing put the comadres on the side maybe for the brake that's my suggestion besides that its fine
Henry Washington
This location is usually very busy but they keep it moving fast. They are always very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Cheeseburger, Mcdouble
Alicia (BayFinest)
Order two large fries and that had Hella salt and soft as in wasnt cooked all the way as my friend I was with was eating as soon as the lobby was closed they hurry up and kids us out... like why the hell am I paying money to eat in to get kick out. . We was there an hour before they closed
Atmosphere: 5
Food: 2
Service: 1
summer gail
They have long lines in the morning but are super fast. Accurate with food too.
Food: 5
Service: 5
Cynthia O.
Ordered breakfast on the app and picked it up at the drive through. Was missing hashbrowns and received the wrong drink. Less than friendly customer service when I mentioned the missing and wrong items at the last drive through window. They gave me over-salted hashbrowns and slammed the window when I asked about my drink. This place often makes mistakes but aren't usually as rude as the last window attendant was this morning. Check your bags or else you might be getting less than what you paid for.
This place was clean. Pretty busy during breakfast time. We stopped here for breakfast and quick restroom spot. Food was hot and fresh. Lady who gave our food was nice.
Atmosphere: 5
Food: 5
Service: 5
Angela Dos Reis
Online says 24 hours, falsely listed hours. Very rude employee screamed at us they dont open till 4 am. Waited the 15 minutes till 4 am was yelled at again they weren't open. Heard her yelling at the car next to us they couldnt do anything yet and would be open at 415. Very crappy customer service and employees dont show up on time.
Atmosphere: 1
Food: 1
Service: 1
David Burns
Online says drive through is open 24 hours but I get here at 330am and rhea yell at me that they open at 4am for breakfast.
Atmosphere: 1
Food: 1
Service: 1
Amar Balachandran
Unable to follow basic instructions for a burger. Sad. I said no pickles no mustard and no ketchup just mayo. I got everything but mayo.
My order was taken wrong and also given to me wrong. I ordered 4 items and only received 2 of those items. One of those items were incorrect. I went back to get my 2 missing items. When I came in an employee was ringing herself up and I had to wait for her to be done. They gave me one of my missing items. I had to wait again for my other one after checking my bag. This location is next to my house but I go to the one across town because it's like this all the time. Messed up orders, horrible attitudes and zero customer service. Retaining should be done ASAP.
Atmosphere: 1
Food: 1
Service: 1
Employees are very friendly, courteous.
Bathroom are clean,and the place too.
Young men cashier is very nice, courteous,
Very polite.
Atmosphere: 5
Food: 5
Service: 5
It's mcdonals as good as it can be
Atmosphere: 5
Food: 5
Service: 5
Every time I go to McDonald’s, their employees are so rude. So today I want inside One of them just told me today to go cook at home after I just ordered order from the kiosk. Kiosk didn’t give me my receipt all I wanted to know if my food was ready then family order after me and they got there ordered before me ,
Food: 1
Service: 1
I rarely leave reviews, but my experience at this location was unacceptable. The customer service was extremely poor, starting with the manager on duty a younger individual who was openly rude and dismissive toward multiple customers. What made this worse was that the issue stemmed entirely from a mistake on McDonald’s part, yet instead of taking responsibility or offering a simple apology, the manager chose to argue and speak disrespectfully.
As a young woman who also works in hospitality and customer service, I found his behavior especially disappointing. I approached the situation calmly and respectfully, speaking softly and reasonably, yet he spoke to me as if I were unintelligent and at fault for their mistake. There was absolutely no professionalism or courtesy in how the situation was handled.
This kind of behavior reflects poorly not only on this location but on the McDonald’s brand as a whole. Mistakes happen, but how they’re handled makes all the difference and unfortunately, the lack of accountability and respect here made a frustrating experience much worse.
I also was not refunded nor given my food when I simply asked to just have the one meal I had ordered and already paid for.
I truly hope upper management addresses this and provides proper training to ensure that both customers and employees are treated with the basic respect and professionalism everyone deserves.
Atmosphere: 1
Food: 1
Service: 1
Its ok food but quick the problem they make several mistakes and very often
Sorry McDonald's team members focus on what are you doing put the comadres on the side maybe for the brake that's my suggestion besides that its fine
This location is usually very busy but they keep it moving fast. They are always very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Double Cheeseburger, Mcdouble
Order two large fries and that had Hella salt and soft as in wasnt cooked all the way as my friend I was with was eating as soon as the lobby was closed they hurry up and kids us out... like why the hell am I paying money to eat in to get kick out. . We was there an hour before they closed
Atmosphere: 5
Food: 2
Service: 1
They have long lines in the morning but are super fast. Accurate with food too.
Food: 5
Service: 5
Ordered breakfast on the app and picked it up at the drive through. Was missing hashbrowns and received the wrong drink. Less than friendly customer service when I mentioned the missing and wrong items at the last drive through window. They gave me over-salted hashbrowns and slammed the window when I asked about my drink. This place often makes mistakes but aren't usually as rude as the last window attendant was this morning. Check your bags or else you might be getting less than what you paid for.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
This place was clean. Pretty busy during breakfast time. We stopped here for breakfast and quick restroom spot.
Food was hot and fresh. Lady who gave our food was nice.
Atmosphere: 5
Food: 5
Service: 5
Online says 24 hours, falsely listed hours. Very rude employee screamed at us they dont open till 4 am. Waited the 15 minutes till 4 am was yelled at again they weren't open. Heard her yelling at the car next to us they couldnt do anything yet and would be open at 415. Very crappy customer service and employees dont show up on time.
Atmosphere: 1
Food: 1
Service: 1
Online says drive through is open 24 hours but I get here at 330am and rhea yell at me that they open at 4am for breakfast.
Atmosphere: 1
Food: 1
Service: 1
Unable to follow basic instructions for a burger. Sad. I said no pickles no mustard and no ketchup just mayo. I got everything but mayo.
Atmosphere: 1
Food: 1
Service: 3
Don't know. Couldn't order anything
Service: 1
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