They wouldn’t let me use my own cup because they said it wasn’t clean enough for them. When they had been washed this morning. Calling me dirty by proxy and trying to blackmail me into paying 50 cents to use your cup?
Atmosphere: 1
CRISTINA RODRIGUEZ
Bad service. This location has really declined.
kataru
Lots of seating options. My order was fine, I had no problem with any of the employees. The manager in charge Vicky, however, seems to create a lot of tension in the store.. staff seems stressed and probably needs a breather, considering its the holidays and all.
Atmosphere: 1
Food: 5
Service: 4
ricardo olvera
Located in a corner across from Staples the patio was the only thing open because the living room was closed and not only that the windows were filthy the staff is not very friendly and when you asked for extra help on an item they say they can do it. I mean is like a recipe for chaos bad location dirty windows and bad service the only decent thing will hear it was a coffee but they didn't even make that right so go figure you can put it all together income to your conclusion. Just saying this because I don't want you to visit and be disappointed.
Giridhar Desaraju
Good seating availability. It has a real big table in the back, which looked more like a private room.
Atmosphere: 5
Food: 5
Service: 5
Chuck Kingeter
Quiet on a late Sunday afternoon With great service and super clean
Atmosphere: 5
Service: 5
Ty Sapphire
Dear Starbucks Customer Service,
I am writing to express my deep dissatisfaction with the customer service I recently received at your 1200 Oliver Rd Fairfield, CA store. On 10/21/24 I visited the store expecting the high standard of service Starbucks is known for, but unfortunately, my experience was far below expectations.
From the moment I arrived, the staff seemed disorganized. I waited an unusually long time to place my order, despite there being no significant crowd. When I finally did, the barista Kari was rude, impatient, and did not seem to care about my concerns or preferences. My order was prepared incorrectly, I was overcharged and wasn’t given a receipt and when I politely requested a correction, the response I received was dismissive and unprofessional.
This entire experience left me feeling frustrated and disappointed, as I regularly enjoy Starbucks and expect a certain level of quality and service. I am hopeful that this situation can be addressed, as this incident does not reflect the typical customer experience I’ve come to appreciate from your brand.
Dutch Brothers would never treat their customers like this!
Atmosphere: 1
Food: 1
Service: 1
Tru Sa
Dear Starbucks Customer Service,
I am writing to express my deep dissatisfaction with the customer service I recently received at your 1200 Oliver Rd Fairfield, CA store. On 10/21/24 I visited the store expecting the high standard of service Starbucks is known for, but unfortunately, my experience was far below expectations.
From the moment I arrived, the staff seemed disorganized. I waited an unusually long time to place my order, despite there being no significant crowd. When I finally did, the barista Kari was rude, impatient, and did not seem to care about my concerns or preferences. My order was prepared incorrectly, I was overcharged and wasn’t given a receipt and when I politely requested a correction, the response I received was dismissive and unprofessional.
This entire experience left me feeling frustrated and disappointed, as I regularly enjoy Starbucks and expect a certain level of quality and service. I am hopeful that this situation can be addressed, as this incident does not reflect the typical customer experience I’ve come to appreciate from your brand.
Dutch Brothers would never treat their customers like this!
Atmosphere: 1
Food: 1
Service: 1
Anu Chitrangana
My mocha tested like from vending machine.
Atmosphere: 3
Food: 3
Service: 3
exiowan2015
Always have a great experience at Starbucks. I'm a dark roast fan; the darker the roast the better.
Staff was super friendly, attentive, and helpful. The drinks came out quickly and tasted great!
Atmosphere: 5
Food: 5
Service: 5
White Slice
2nd time this weekend I got egg bites with no fork from 2 different locations. Do these people use their brains at-all? Since Starcucks started accepting mobile orders, accuracy has gone right out the window, and it wasn't all that great to begin with. And, stop hiring timid, unfriendly people, Starcucks. And, why are all of the snack items without chocolate???? Chocolate dipped madeleines, gone. Chocolate covered graham crackers, gone. Chocolate covered almonds, gone. The new chocolate covered almonds look and taste like they were left in someone's pants pocket and put through a washing machine.
Atmosphere: 3
Food: 4
Service: 3
Tegan Marie Wells (Tegan Marie)
Since the pandemic, this location is closed often. Extra $.70 because lactose intolerance to substitute for oat milk? One would think plant based products should be cheaper than coming from an animal. I guess I have to pay more to not drink hormones and blood and puss one gets with milk... just saying
Atmosphere: 3
Food: 3
Service: 3
Irina Iudakova
Nice and friendly guys. I didn’t like my drink and they saw it and did new one, I even didn’t have to tell it.
They wouldn’t let me use my own cup because they said it wasn’t clean enough for them. When they had been washed this morning. Calling me dirty by proxy and trying to blackmail me into paying 50 cents to use your cup?
Atmosphere: 1
Bad service. This location has really declined.
Lots of seating options. My order was fine, I had no problem with any of the employees. The manager in charge Vicky, however, seems to create a lot of tension in the store.. staff seems stressed and probably needs a breather, considering its the holidays and all.
Atmosphere: 1
Food: 5
Service: 4
Located in a corner across from Staples the patio was the only thing open because the living room was closed and not only that the windows were filthy the staff is not very friendly and when you asked for extra help on an item they say they can do it.
I mean is like a recipe for chaos bad location dirty windows and bad service the only decent thing will hear it was a coffee but they didn't even make that right so go figure you can put it all together income to your conclusion.
Just saying this because I don't want you to visit and be disappointed.
Good seating availability.
It has a real big table in the back, which looked more like a private room.
Atmosphere: 5
Food: 5
Service: 5
Quiet on a late Sunday afternoon
With great service and super clean
Atmosphere: 5
Service: 5
Dear Starbucks Customer Service,
I am writing to express my deep dissatisfaction with the customer service I recently received at your 1200 Oliver Rd Fairfield, CA store. On 10/21/24 I visited the store expecting the high standard of service Starbucks is known for, but unfortunately, my experience was far below expectations.
From the moment I arrived, the staff seemed disorganized. I waited an unusually long time to place my order, despite there being no significant crowd. When I finally did, the barista Kari was rude, impatient, and did not seem to care about my concerns or preferences. My order was prepared incorrectly, I was overcharged and wasn’t given a receipt and when I politely requested a correction, the response I received was dismissive and unprofessional.
This entire experience left me feeling frustrated and disappointed, as I regularly enjoy Starbucks and expect a certain level of quality and service. I am hopeful that this situation can be addressed, as this incident does not reflect the typical customer experience I’ve come to appreciate from your brand.
Dutch Brothers would never treat their customers like this!
Atmosphere: 1
Food: 1
Service: 1
Dear Starbucks Customer Service,
I am writing to express my deep dissatisfaction with the customer service I recently received at your 1200 Oliver Rd Fairfield, CA store. On 10/21/24 I visited the store expecting the high standard of service Starbucks is known for, but unfortunately, my experience was far below expectations.
From the moment I arrived, the staff seemed disorganized. I waited an unusually long time to place my order, despite there being no significant crowd. When I finally did, the barista Kari was rude, impatient, and did not seem to care about my concerns or preferences. My order was prepared incorrectly, I was overcharged and wasn’t given a receipt and when I politely requested a correction, the response I received was dismissive and unprofessional.
This entire experience left me feeling frustrated and disappointed, as I regularly enjoy Starbucks and expect a certain level of quality and service. I am hopeful that this situation can be addressed, as this incident does not reflect the typical customer experience I’ve come to appreciate from your brand.
Dutch Brothers would never treat their customers like this!
Atmosphere: 1
Food: 1
Service: 1
My mocha tested like from vending machine.
Atmosphere: 3
Food: 3
Service: 3
Always have a great experience at Starbucks. I'm a dark roast fan; the darker the roast the better.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice and clean
Atmosphere: 5
Food: 5
Service: 5
Staff was super friendly, attentive, and helpful. The drinks came out quickly and tasted great!
Atmosphere: 5
Food: 5
Service: 5
2nd time this weekend I got egg bites with no fork from 2 different locations. Do these people use their brains at-all? Since Starcucks started accepting mobile orders, accuracy has gone right out the window, and it wasn't all that great to begin with. And, stop hiring timid, unfriendly people, Starcucks. And, why are all of the snack items without chocolate???? Chocolate dipped madeleines, gone. Chocolate covered graham crackers, gone. Chocolate covered almonds, gone. The new chocolate covered almonds look and taste like they were left in someone's pants pocket and put through a washing machine.
Atmosphere: 3
Food: 4
Service: 3
Since the pandemic, this location is closed often. Extra $.70 because lactose intolerance to substitute for oat milk? One would think plant based products should be cheaper than coming from an animal. I guess I have to pay more to not drink hormones and blood and puss one gets with milk... just saying
Atmosphere: 3
Food: 3
Service: 3
Nice and friendly guys. I didn’t like my drink and they saw it and did new one, I even didn’t have to tell it.
Service: 5
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